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Quality driven – Sourcing exceptional talent

If you want to identify, attract and hire exceptional Executive and Managerial level talent across Customer Experience, Customer Strategy, Customer Service, Customer Insight, Sales, Marketing and Customer Contact, talk to us.

We work in partnership with you to recruit individuals to design your customer strategy, develop your customer experience, analyse your customer insight, direct and lead your customer contact, improve your sales – all to enhance your customer proposition, acquisition, retention and loyalty. We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, international outsourcers, SMEs and independently owned, or private equity backed businesses.

We have helped our customers improve their Customer landscape across digital, multi, omni and traditional customer contact channels, for customer service, customer experience, back office automation, loyalty, retention and sales.

With a continuously expanding network of Directors, Senior/Mid Managers and skilled practitioners across Customer Strategy, Customer Experience, Customer Insight, Digital Contact, Sales, Contact Centres, Resource Planning, Programme Managers, Transformational Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive your business forwards.

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Here’s to the next 10!

10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape. The recruitment industry … Continue reading

Are Your Leaders Hiring the Right Person?

How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading