What challenges, or goals do you have right now? Who you hire and how they deliver against these will be one of the most important decisions you will make.
Helping customer led leaders and business to identify, attract, hire and retain exceptional Executive, Managerial and Subject Matter Expert level talent is what we do.
A proven track record delivering retained search, a more diverse, inclusive recruitment strategy, job and behavioural profiling, CV contingency selection, or, interim fixed term contract. We offer management consultancy across talent acquisition.
We work in partnership with you to achieve your goals and solve your recruitment challenges. To recruit individuals that not only can do the job but will do the job. To drive your customer service, acquisition, retention, success and loyalty. Develop your customer experience. Analyse your customer insight. Direct and lead your operations. Deliver transformation and change programmes, tools and technology. All to enhance your employee engagement, sales, customer satisfaction, reduce costs, build CRM, brand, loyalty and business proposition.
Our primary objective is to be here for you, hiring people who stay long-term and are more successful.
We help our clients design, lead and improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.
With a continuously expanding network of Directors, Senior/Mid Managers and skilled, subject matter expert practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, Customer Success, CRM, Digital, Sales, Contact Centres, Resource Planning, WFM, Data, Programme Directors, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.
If you are a global organisation, FTSE 100 – FTSE 250 company, a leading national brand, award winning, management consultant, international outsourcer, BPO provider, Contact Centre or Customer Experience Vendor, SME, Independently owned, or recently funded, private equity backed businesses, we can help you, have proven experience in your market and a dedicated market consultant specialist to work with you.
We are extremely proud that two of our team have been recognised by the industry we serve, in the UK’s Top 50 CX Stars from Customer Experience Magazine; Hannah Louise Cox, achieved a Top 25 placing in Customer Experience Professionals and Michelle Ansell, was placed 8th in the CX Influencers list, also being in the top 3 females across the industry.
What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue readingEmergency Measures and The Future
I have had the pleasure of talking to some great senior managers across different industries throughout the UK over the last week. Having listened to several individuals and teams which have been implementing ‘emergency measures’ across their customer functions driven … Continue reading