If you want to identify, attract and hire exceptional Executive and Managerial level talent who will acquire, retain and drive loyalty, sales and service within your organisation, we can help you.
For a retained search, help with a more diverse, inclusive recruitment culture, CV contingency selection, or, interim fixed term contract, we can help you.
We work in partnership with you to make a difference and solve your recruitment challenges. To recruit individuals to direct, lead, analyse, design, or manage your strategy. Drive your customer service, acquisition, retention, success and loyalty. Develop your customer experience. Analyse your customer insight. Direct and lead your operations. Deliver transformation and change programmes, tools and technology. All to enhance your employee engagement, customer satisfaction, CRM, brand, loyalty and business proposition.
If you are a global organisation, FTSE 100 – FTSE 250 company, a leading national brand, award winning, management consultant, international outsourcer, BPO provider, Contact Centre or Customer Experience Vendor, SME, Independently owned, or recently funded, private equity backed businesses, we can help you and have proven experience in your market.
We help our clients design, lead and improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.
With a continuously expanding network of Directors, Senior/Mid Managers and skilled, subject matter expert practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, Customer Success, CRM, Digital, Sales, Contact Centres, Resource Planning, WFM, Programme Directors, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.
We are extremely proud that two of our team have been recognised by the industry we serve, in the UK’s Top 50 CX Stars from Customer Experience Magazine; Hannah Louise Cox, achieved a Top 25 placing in Customer Experience Professionals and Michelle Ansell, was placed 8th in the CX Influencers list, also being in the top 3 females across the industry.
I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A big theme for me, taken from the conference, other events, and from talking to … Continue readingAttracting and Retaining The Skills For The Future.
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading