If you want to identify, attract and hire exceptional Executive and Managerial level talent who will acquire, retain and drive loyalty, sales and service within your organisation, talk to us.
We work in partnership with you to recruit individuals to direct, lead, analyse, design, or manage your strategy; driving your customer acquisition, retention and loyalty, developing your customer experience, analysing your customer insight, directing and leading your operations, delivering change programmes, tools and technology. All to enhance your employee engagement, customer, brand and business proposition.
We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, management consultants, international outsourcers, SMEs and independently owned, or private equity backed businesses.
We help our clients design, lead and improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.
With a continuously expanding network of Directors, Senior/Mid Managers and skilled practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, CRM, Digital, Sales, Contact Centres, Resource Planning, Programme Managers, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.
So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards. Once again held at the Battersea Evolution, this years theme ‘Around the world in 80 days’ a fitting … Continue reading‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018
Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human Touch. The event sponsored by Genesys was an extremely well attended event. Free to … Continue reading