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Quality driven – Sourcing exceptional talent

If you want to identify, attract and hire exceptional Executive and Managerial level talent across Customer Experience, Customer Strategy, Customer Service, Customer Insight and Customer Contact, talk to us.

We work in partnership with you to recruit individuals to design your Customer Strategy, develop your Customer Experience, analyse your Customer Insight, direct and lead your Customer Contact, all to enhance your Customer Service and proposition. We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, blue-chip business, international outsourcers, SMEs and independently owned, or private equity backed businesses.

We have helped our customers improve their Customer landscape across digital, multi, omni and traditional customer contact channels, for customer service, customer experience, back office automation, loyalty, retention and sales.

With a continuously expanding network of Directors, Senior/Mid Managers and skilled practitioners across Customer Strategy, Customer Experience, Customer Insight, Digital Contact, Contact Centres, Resource Planning, Programme Managers, Transformational Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive your business forwards.

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Are Your Leaders Hiring the Right Person?

How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading

Have You Turned for Customer Experience?

Did anyone watch The Voice debut on ITV this weekend? Don’t worry if talent shows and reality TV is not for you, as this is not an article about those, Will.i.am, or Tom Jones, but about Domino’s Pizza and the rise … Continue reading