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If you want to identify, attract and hire Executive and Managerial level talent across Customer Experience, Customer Strategy and Customer Contact, talk to us.

We help you to recruit individuals to design, develop and lead your customer contact strategies for digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales. We work with a broad spectrum of clients; global organisations, leading national brands, blue-chip contact centres, international outsourcers, SMEs and independently owned, or private equity backed businesses.

With a continuously expanding network of Directors, Managers and skilled practitioners across Customer Strategy, Customer Experience, Digital Contact, Contact Centres, Resource Planning, Transformational Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit successful individuals.

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CCMA Seminar and UK National Contact Centre Awards 2016

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading

What’s Next For The Development Of Your Live Chat Channel?

The Digital evolution is here! You have managed to convince the exec team that the investment is required and you have successfully established your web-chat channel, or strategy.  Great! , so…..what next? We have been talking about digital customer contact … Continue reading