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Client driven

If you want to identify, attract and hire Executive and Managerial level talent across Customer Contact, talk to us.

We help you to recruit individuals to design, develop and lead your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales. We work with a broad spectrum of clients; global organisations, leading national brands, blue-chip contact centres, international outsourcers, SMEs and independently owned, or private equity backed businesses.

With a continuously expanding network of Directors, Managers and skilled practitioners across Customer Strategy, Customer Experience, Contact Centres, Resource Planning and Customer Services, we have a proven reputation in helping our partner clients source and recruit successful individuals.

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Top Tips for a Successful Interview Preparation

This subject, alongside CV Advice, is where the team at Douglas Jackson  spend a great deal of time, helping and supporting our customers (candidates) to prepare for that potentially, life changing meeting.  Here we we share our our Top-Tip for a … Continue reading

Sorry We Can’t Hire You – Wrong Industry!

Sorry We Can't Hire You - Wrong Industry! Why transferable skills regardless of industry could be useful in your search for top talent across planning, analytics and data. Continue reading