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If you want to identify, attract and hire Executive and Managerial level talent across Customer Contact, talk to us.

We help you to recruit individuals to design, develop and lead your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales. We work with a broad spectrum of clients; global organisations, leading national brands, blue-chip contact centres, international outsourcers, SMEs and independently owned, or private equity backed businesses.

With a continuously expanding network of Directors, Managers and skilled practitioners across Customer Strategy, Customer Experience, Contact Centres, Resource Planning and Customer Services, we have a proven reputation in helping our partner clients source and recruit successful individuals.

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The Not so Mad Scientists – Back Office Planning for All

For our Guest Blog, this week we welcome back Keith Stapleton, a resource planning specialist and founder of Select Planning Limited. Over to Keith.. I have observed and helped those involved with life and death situations, within the emergency services, … Continue reading