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Quality driven – Sourcing exceptional talent

If you want to identify, attract and hire exceptional Executive and Managerial level talent who will acquire, retain and drive loyalty, sales and service within your organisation, talk to us.

We work in partnership with you to recruit individuals to direct, lead, analyse, design, or manage your strategy; driving your customer acquisition, retention and loyalty, developing your customer experience, analysing your customer insight, directing and leading your operations, delivering change programmes, tools and technology. All to enhance your customer, brand and business proposition.

We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, management consultants, international outsourcers, SMEs and independently owned, or private equity backed businesses.

We help our clients improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.

With a continuously expanding network of Directors, Senior/Mid Managers and skilled practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, CRM, Digital, Sales, Contact Centres, Resource Planning, Programme Managers, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.

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UK Customer Experience Awards 2017

The UK Customer Experience Awards arrived at Wembley Stadium for this years judging and presentations. Although the venue and use of the executive boxes meant for the judges and finalists we were spread around this impressive stadium and ground and for … Continue reading

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite.  The Suite … Continue reading