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Client driven

If you want to identify, attract and hire Executive and Managerial level talent across Customer Experience, Customer Strategy and Customer Contact, talk to us.

We help you to recruit individuals to design, develop and lead your customer contact strategies for digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales. We work with a broad spectrum of clients; global organisations, leading national brands, blue-chip contact centres, international outsourcers, SMEs and independently owned, or private equity backed businesses.

With a continuously expanding network of Directors, Managers and skilled practitioners across Customer Strategy, Customer Experience, Digital Contact, Contact Centres, Resource Planning, Transformational Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit successful individuals.

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The Customer, The C-Suite and The ?

Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of the word “customer” was very noticeable in the results of this year’s survey,” Mark … Continue reading

CCMA Seminar and UK National Contact Centre Awards 2016

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading