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Quality driven – Sourcing exceptional talent

If you want to identify, attract and hire exceptional Executive and Managerial level talent who will acquire, retain and drive loyalty, sales and service within your organisation, talk to us.

We work in partnership with you to recruit individuals to direct, lead, analyse, design, or manage your strategy; driving your customer acquisition, retention and loyalty, developing your customer experience, analysing your customer insight, directing and leading your operations, delivering change programmes, tools and technology. All to enhance your customer, brand and business proposition.

We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, management consultants, international outsourcers, SMEs and independently owned, or private equity backed businesses.

We help our clients improve their operational, sales and customer landscapes across digital, multi, omni and traditional contact channels.

With a continuously expanding network of Directors, Senior/Mid Managers and skilled practitioners across Operations, Strategy, Loyalty, Retention, Customer Experience, Customer Insight, Business Intelligence, CRM, Digital, Sales, Contact Centres, Resource Planning, Programme Managers, Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit talented, successful individuals to drive their business forwards.

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The Connected Customer Revolution: UK National Contact Centre Conference 2017

8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was sold out with a capacity crowd of over 250 in attendance. One particular highlight … Continue reading

What Is the Best Method To Gain Customer Insight?

Since working for Douglas Jackson and recruiting experienced leaders and practitioners for the Customer Insight, Analytics, CRM and Product industry, I am now far more aware of each interaction I have with organisations, contact centres and other areas of my … Continue reading