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If you want to identify, attract and hire Executive and Managerial level talent across Customer Experience, Customer Strategy and Customer Contact, talk to us.

We help you to recruit individuals to design your Customer Strategy, develop your Customer Experience, analyse your Customer Insight, direct and lead your Customer Contact all to enhance your Customer Service. We work with a broad spectrum of clients; global organisations, FTSE 100 companies, leading national brands, blue-chip contact centres, international outsourcers, SMEs and independently owned, or private equity backed businesses.

We have helped our customers improve their Customer landscape across digital, multi, omni and traditional customer contact channels, for customer service, customer experience, back office and sales.

With a continuously expanding network of Directors, Senior/Mid Managers and skilled practitioners across Customer Strategy, Customer Experience, Customer Insight, Digital Contact, Contact Centres, Resource Planning, Transformational Change and Customer Services, we have a proven reputation in helping our partner clients source and recruit successful individuals.

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4 Key Learnings from The Job Interview

Have you been watching and enjoying, the The Job Interview on Channel 4 and if so, what have you learnt from the adventures of those featured? #Thejobinterview has been featuring two companies who have a real vacancy to fill each … Continue reading

The Customer, The C-Suite and The ?

Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of the word “customer” was very noticeable in the results of this year’s survey,” Mark … Continue reading