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Contact Center World is the leading global support organization for the contact center industry around the world. As a resource we are unrivalled – our membership is growing substantially and our knowledge and experience in the call/contact center industry is extensive. We currently have over 93,000 corporate members of which 40% are at senior executive level within contact centers globally. |
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Established in 1994 to promote the profession of Call Centre Management, the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions. The CCMA is run on an unpaid, voluntary basis by an elected Board of call centre professionals who give up their own time to put something back into their industry and help to support others. |
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Call Centre Helper is the UK’s most popular online call centre magazine. It has one of the largest collections of UK based Call Centre Management Jobs on the internet – regularly updated. |
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The Call Centre Clinic is a leading information, education and research brand serving the customer contact industry. |
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CCA was established in 1996 and is now recognised as the leading body representing the industry. As an independent, not for profit organisation it has over 600 members from both private and public sectors. |
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Customer Strategy is a leading edge, agenda setting bi-monthly published magazine that brings senior customer-focused executives the latest in business trends, best practice, winning strategies, career opportunities and more and is essential reading for those wanting to develop profitable long term relationships with 21st century customers. |
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CCF is the first and leading customer contact magazine in the UK, full of information on the call centre industry |
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The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism. ICS is a Membership organisation with a community of over 360 Organisational Members and nearly 8,000 Individual Members |
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The Professional Planning Forum is the independent industry body set up to promote best practice and professionalism in contact centre planning. Our members benefit from our benchmark research, training, accreditation and bespoke support and coaching. Our aim is to help centres develop the confident skilled analysts and managers that are key to contact centre improvement. |
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The ECEW event in 2009 was a resounding success! The next ECEW event will be the European Customer Service World Conference, to be held at the Hilton Metropole Hotel, NEC, Birmingham, on the 18th & 19th May 2010. TFG have set up a Customer Experience Community to keep up to date with the latest news items, topics and discussions in this ever important business area. |
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The Customer Service Training Association, CSTA, is an organization for customer service trainers organised by Don Hales, founder of The National Customer Service and Sales Awards and Anne-Marie Lose. Our meetings take place several times a year and are well attended by trainers from all over the UK. Each meeting consists of inspirational speakers and superb networking in a lovely setting. We know that everyone leaves each meeting with new ideas to try out in their organisation, or to use in their training. |
