Director of Operations (Asset Management & Repairs)

Job Ref: DJHC4293
Job Title: Director of Operations (Asset Management & Repairs)
Location: South East / South Coast
Salary: Up to £120k salary + bonus + benefits
Employment Type: Permanent

I am looking for a commercial and customer centric Director of Operations, to take ownership of the repairs, major works, and Asset Management teams.

This is a commercial and customer focused role, with an innovative and forward-thinking organisation in the Housing Sector.

Responsibilities:
• Responsible for the development and delivery of the organisations Business Plans, leading operations across Asset Management, large scale works and repairs
• Take total ownership of the Profit & Loss for the function
• Focus on effective asset management ensuring profitability and delivery of budget
• Effective leadership and development of the teams to deliver quality services within budget
• Maintain and develop a range of strategic and operational relationships internally and externally in support of mutually beneficial approaches to business plans and growth
• Target portfolio growth through effective and efficient Asset Management
• Provide professional leadership at all levels, role modelling company behaviours and values
• Identify the needs of the customers, with regards to safety, paying particular attention to vulnerable customers, keeping the property portfolio exceptionally well maintained in line with business standards

Key behaviours:
• Demonstrable experience of successful Asset Management in either social housing or a similar industry
• Experience of managing property repairs at a strategic level
• High level of commercial acumen
• Self-starter, resilient, focused, a real achiever of results (customer & commercial)
• Engaging leader – able to communicate at all levels
• Inquisitive, resourceful and willing to challenge the status quo
• Energetic & enthusiastic

If you are interested in applying for this position, you will need to have a proven track record of improving commercial and operational delivery in social housing or related industries.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Director of Customer Operations

Job Ref: DJHC4292
Job Title: Director of Customer Operations
Location: South East / South Coast
Salary: Up to £120k salary + bonus + benefits
Employment Type: Permanent

I am looking for an exceptionally people focused Director of Customer Operations who has experience of driving results for the customer across Customer Experience and managing operational teams.

Responsibilities:
• Lead the Customer Operations Team (200FTE), including Customer Service, Customer Experience, Customer Insight, compliance and field based operations
• Through analysing customer needs, build a market leading Customer Experience process and monitor and improve this across the operation, and cross functionally
• Support customers throughout the customer journey ensuring they have an appropriate and exemplary level of support
• Drive the new multi-channel Operating Model embracing the people focused culture and tasking the operation on a journey
• Lead the development and training of the operational teams to successfully support customers through their customer journey and embed strategies and processes to improve service
• Set appropriate metrics and SLA’s to ensure performance is at an optimal level in both customer service and overall customer experience
• Represent Customer Experience excellence across the organisation, being the businesses Customer Advocate

Key behaviours:
• Self-starter, resilient, focused, a real achiever of results
• Excellent understanding and customer journey mapping and customer experience
• Engaging leader – able to communicate at all levels
• Inquisitive, resourceful and willing to challenge the status quo

If you are interested in applying for this position, you will need to have a proven track record of leading large scale change whilst increasing performance in a multi-channel contact centre and customer experience environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Head of Sales

Job Ref: DJHB1024
Job Role: Head of Sales
Location: North West
Salary: OTE £90,000 – £110,000
Job Type: Permanent

We are partnered with a leading organisation to source a Head of Sales for their B2B operation. Working with a great brand, market proposition and plan shaping the future of the business; this is a really exciting opportunity to be a huge part of the growth of the sales function.

Heading up a dynamic team of sales professionals, duties will include:
• Ownership of the day to day sales function and responsible for performance.
• Leading the sales operation within a corporate B2B environment.
• Working alongside the rest of the Senior leadership team to deliver the sales strategy.
• Managing key stakeholder relationships both internally, externally and with third party suppliers.
• Autonomous running of a site, reporting directly into the board.

You will ideally be:
• Experienced in the management of a B2B sales function.
• An excellent communicator and agile people manager.
• Able to adapt within an evolving environment.
• Experience implementing a dialler system would be a great advantage, however this is not essential.

The role may require you to travel across multiple sites across the UK, you will therefore be required to drive.

This is an exciting opportunity for a driven individual to really make an impact within a growing organisation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Head of Customer Service

Job Ref: DJHC4288
Job Title: Head of Customer Service
Location: Yorkshire
Salary: Up to £100k + bonus
Employment Tyne: Permanent

I am looking for an exceptionally customer focused Head of Customer Service, who is all about their people!

If you have worked in a multi channel environment and have delivered innovative customer and digital strategies across service operations, this role could be for you!

Working within an established centre undergoing a period of transformational change, you will be an inspirational Leader. Some responsibilities for the role will include:

• Excellent execution and day to day delivery of all KPI’s in line with customer and business needs resulting in quality customer experience across all channels
• Grow your business area and build brand advocacy based upon high levels of customer satisfaction, engagement and retention
• Optimise customer contact across each channel, through correct servicing of customer needs
• Drive continuous improvement activity across the customer operation
• Develop your people to become multi-channel customer services experts
• Ensure sufficient staff capacity and optimal productivity to manage call volumes and provide market leading customer service standards
• Maximise people engagement and advocacy through effective and visible leadership

If you are interested in applying for this position you will need proven experience of achieving great results through others in a customer service and customer experience environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Director of Operations (Asset Management & Repairs)

Job Ref: DJHC4285
Job Title: Director of Operations (Asset Management & Repairs)
Location: South East / London
Salary: Up to £100k salary + bonus + benefits
Employment type: Permanent

I am looking for a commercial and customer centric Director of Operations, to take ownership of the repairs, major works, and Asset Management teams.

This is a commercial and customer focused role, with an innovative and forward-thinking organisation in the Housing Sector.

Responsibilities:
• Responsible for the development and delivery of the organisations Business Plans, leading operations across Asset Management, large scale works and repairs
• Take total ownership of the Profit & Loss for the function
• Focus on effective Asset Management ensuring profitability and delivery of budget
• Effective leadership and development of the teams to deliver quality services within budget
• Maintain and develop a range of strategic and operational relationships internally and externally in support of mutually beneficial approaches to business plans and growth
• Target portfolio growth through effective and efficient Asset Management
• Provide professional leadership at all levels, role modelling company behaviours and values
• Identify the needs of the customers, with regards to safety, paying particular attention to vulnerable customers, keeping the property portfolio exceptionally well maintained in line with business standards

Key behaviours:
• Demonstrable experience of successful Asset Management in either social housing or a similar industry
• Experience of managing property repairs at a strategic level
• High level of commercial acumen
• Self-starter, resilient, focused, a real achiever of results (customer & commercial)
• Engaging leader – able to communicate at all levels
• Inquisitive, resourceful and willing to challenge the status quo
• Energetic & enthusiastic

If you are interested in applying for this position, you will need to have a proven track record of improving commercial and operational delivery in social housing or related industries.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Head of Customer Service

Job Ref: DJHC4283
Job Title: Senior Head of Customer Service
Location: Yorkshire
Salary: Up to £120k salary + car + 20% bonus
Employment Type: Permanent

I am looking for an enthusiastic and energetic Senior Head of Customer Service, who has experience of driving results for the customer across Customer Experience and managing in house and outsourced operational teams. This role will also be responsible for kick starting a digital transformation programme.

This is a fantastic opportunity to make a huge impact and drive large scale change across Customer Experience and digital!

Responsibilities:
• Reducing customer contact and driving Customer Experience quality and focus
• Facilitate a channel shift from voice to digital
• Understanding the customer base and reasons for calling by properly utilising data
• Deliver overall change and improvement to the Customer Service function
• Deliver end to end Customer Experience improvements by working cross functionally over all business areas
• Drive performance by effective people Leadership and stakeholder management
• Build a fit for purpose customer strategy that will significantly increase Customer Service and the overall Customer Experience

Key behaviours:
• Enthusiastic and energetic
• A change agent
• Self-starter, resilient, focused, a real achiever of results
• Excellent stakeholder management skills
• Excellent influencer at all levels
• Engaging leader – able to communicate at all levels
• Excellent understanding and customer journey mapping and customer experience

If you are interested in applying for this position, you will need to have a proven track record of driving performance teams in a complex contact centre and customer experience environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.