Senior Project Manager – Project Manager – Customer Project Manager (12 Month Fixed Term)

Job Ref: DJJM1183
Job Title: Senior Project Manager – Project Manager – Customer Project Manager (12 Month Fixed Term)
Location: Birmingham – Midlands
Salary: £50,000 plus bens
Job Type: Contract

An opportunity for an experienced Project Manager to take responsibility for a multi-channel, digitally aligned Customer, change and transformation project managing a number of different strands within a wider change and transformation project.

The Senior Project Manager will be able to bring passion, rigor and the ability to develop a scaling change and transformation project. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this brand apart from the competition.

As the Senior Project Manager within the customer service department, you will work with the heads of department and other project specialists to identify and develop, a large-scale change and transformation project, driving the project whilst making sure that the project is running efficiently, on time and within budget.

You will take full ownership and responsibility for the overall running of the change and transformation project, coaching and developing skills within the existing team to deliver a positive, engaging and efficient programme. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

The ability to prioritise and set daily tasks, meet deadlines and manage a project against budget is essential, you will be heavily involved with stakeholders so stakeholder management and the ability to communicate with all streams within the business is a must.

Responsibilities:
• Manage cross-functional change and transformation project
• Hands on management with active participation to help accelerate projects
• Establish and define project plans
• Identify all technical and project issues then develop procedures to track performance against objectives to make corrections where necessary.

Required attributes:
• Excellent relationship building skills and credible in front of stakeholders at all levels
• Effectively and clearly communicate at all levels in any given scenario
• Understanding of contact centre technologies and processes
• Experience of analysing large scale data
• Prince2 qualified

If you are interested in applying for this position, you will need a proven track record as a Project Manager, having experience of managing to deadline and budget to develop an improved customer service offering. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Asset Manager

Ref: DJRL1037
Role: Asset Manager
Type: FTC until April 2020
Location: Northampton, Northamptonshire, East Midlands
Salary: Up to £47,500 + Benefits

Our client is looking to recruit a dynamic and innovative corporate Asset Manager to lead and advise as part of a new team delivering major multi £million development projects and enterprise support in Northampton.

The Asset Manager will provide a high quality and comprehensive strategic and operational commercial Asset Management service to the public body. The role will include all aspects of property valuation, property management, leasing, property review and appraisal, whether related to operational, investment or surplus property holdings.

As Asset Manager you will manage a diverse range of commercial investment property to maximise rental income and investment value. You will provide strategic support in terms of formulation and implementation of policy, working with other strategic partners as necessary. For example: HCA, DCLG, NCC, LEP’s and so on.

You will be required to drive delivery of the commercial assets work in order to maximise the benefits to the public body. You will need to lead on the valuation of the property for a wide range of purposes including: insurance, fixed asset register, feasibility studies, options appraisal, acquisition and disposal, RTB and letting purposes. You will need to undertake property reviews and evaluation work to be able to identify scope for alternatives uses of property, enhanced asset values, disposal or transfer options. You will also coordinate the disposal of surplus property to maximise the generation of capital receipts.

Part of your role will be to manage the building maintenance function to ensure adherence to statutory and regulatory frameworks.

The successful candidate will:
• Have at least 5 years relevant broad estate management experience post entry into professional membership of RICS.
• Have experience of managing a multi-disciplinary team, including professionally qualified staff.
• Have strong knowledge and experience of property valuation for wide range of purposes, strong understanding of statue and regulations related to the ownership of land and property and ability to accurately interpret complex legal documents.
• Have experience or knowledge of working within a local authority estate management role.
• Have experience of contract negotiation and management.
• Have strong problem solving and analytical skills.
• Have IT skills including knowledge of the GVAS system.

In return, our client will provide you with an excellent benefits package with a fantastic pension, 30 days holiday plus bank holidays and flexible working.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Property Manager

Ref: DJRL1035
Role: Property Manager
Type: Temporary – 6 months FTC
Location: North London, Greater London, South East
Salary: Up to £48k + Benefits

A leading and forward thinking national property company are looking to recruit a highly motivated and confident Property Manager for their North London office.

This role supports the development of a risk and governance framework across the Housing with Care and Support portfolio such that the property proposition supports strategic growth. It also contributes to the increase in capability of frontline operational colleagues in relation to risk assessment and action planning.

As Property Manager, you will be responsible for analysing all properties within the regional portfolio and the risks facing the organisation as a result of building type and customer group. You will contribute to the development of property and customer led risk and governance framework by feeding back the analysis of all properties within regional portfolio. The Property Manager will Inform the annual budgeting process for each property by suggesting tangible property and operational solutions in order to mitigate risk based on building and customer type. You will work alongside Property Risk and Governance Manager to contribute to the development of learning framework to build capability of front line colleagues in relation to risk assessment and property management.

The successful candidate will:
• Have at least 3 years experience gained ideally within the Health and Social care sector.
• Ideally have the relevant professional qualification (BiFM, RiCS).
• Be able to demonstrate experience and knowledge of the property related regulatory environment applicable to Housing with Care and Support as an employer, landlord and care and support provider (HSE, HHSRS, FRO, CQC etc).
• Have experience in the reviewing of Risk Assessments and implementing action plans within the Health and Social Care sector and have the ability to understand the complex customer group, the way in which the customers interact with the `lived environment` and what that means in terms of risk for the organisation.

In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1222
Job Title: Resource Planning Manager
Location: East Midlands, Northamptonshire, Cambridgeshire
Salary: £45,000
Employment Type: 12 Month FTC

This is a 12 month FTC for an experienced Resource Planning Manager to manage a team of Analysts to deliver end to end Resource Planning within a multi-channel Contact Centre operation.

Some of the Responsibilities include:
• Leading the team to ensure resources are effectively deployed across all business areas through the delivery of the planning cycle for telephony, back office and retail activities within a multi-skilled & multi-site operation
• Anticipating business needs and requirements through monitoring and analysis of trends and data, in order to provide mitigation options to the Operation
• Driving continuous improvement in all processes and systems used within Scheduling & Forecasting.

If you are interested to apply:
• Ability to translate & implement plans
• Be able to work with all teams across the group to promote the benefits of effective planning and display the appropriate leadership qualities while doing so
• Extensive knowledge of Workforce Management systems and working knowledge of telephony applications
• Ability to analyse complex situations and data and take rapid remedial action
• Extensive knowledge of Verint Workforce Management systems and working knowledge of Avaya telephony applications

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Employee Engagement Advisor

Job Ref: DJAD1062
Job Title: Employee Engagement Advisor
Location: Nottingham, East Midlands, Midlands
Salary: £34,000
Employment Type: 12 month FTC

Are you currently a Team Leader/ Manager/ Employee Engagement Lead in a contact centre environment who is passionate about employee engagement? If you are passionate about employee engagement and are keen to help a business going through a huge transformation with their engagement strategy this may be the role for you!

Some of the Responsibilities include:

• Through effective communication and co-ordination, support the employee engagement survey process to deliver high response rates for annual and pulse surveys
• Support managers to ensure that the engagement action planning process is effectively carried out across all teams, that action plans are acted upon and monitored, and that progress is communicated so that improvement in engagement is made at team and CC level.
• Identify themes from surveys and, in conjunction with SMEs and other colleagues, develop cost effective and impactful initiatives to address them including facilitating best practice sessions with people managers
• Work with managers to co-ordinate activities to promote effective pan-organisation understanding such as visits of TLs to Head Office or Group functions to the CCs.
• Proactively identify and recommend further opportunities for good employee engagement and support Group or CC-wide initiatives
• Provide regular reports on engagement activity and progress
• Develop and implement a range of mechanisms to measure and monitor the impact of initiatives and provide insight into employee experience. These might include:
• Setting up and/or facilitating focus groups on a regular or ad hoc basis to ensure a range of views is regularly heard

If you are interested to apply you will:
Have a good understanding of principles of employee engagement and recognition in a contact centre environment and have experience of initiating ideas or activities.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Training Designer – Trainer – Training Manager – temp contract (6 Months) – fixed term contract

Ref: DJJM1176
Role: Training Designer – Trainer – Training Manager – temp contract (6 Months) – fixed term contract
Location: London – SOUTH EAST
Salary: Up to £35k plus bonus and benefits
Contract: Temporary 6 Month fixed term Contract

An excellent opportunity has arisen within a well-established company based in London who are looking to recruit a Training designer for their contact centre in London.

The successful candidate will be really focused on creating and refreshing current training modules on e-learning platforms, improving the knowledge and skills of the Contact Centre.

The aim of the role of Training designer is to create and rewrite a training and management support function for the contact centre. You will create and deliver training programmes for new and existing members of the contact centre to improve their knowledge and skills in dealing with customer enquiries. You will monitor and coach colleagues to achieve targets and work closely with the managers and their colleagues to identify gaps in knowledge and responding with coaching support. You will also identify training needs and planning programmes. The ideal candidate will have the ability to think outside of the box and be able to review and improve and update training material. The role will include handling administration, for example: completion of management duty rota.

The successful candidate will have:
• At least 12 months training or design experience within a contact centre environment.
• Experience of managing people and be able to lead and motivate others to deliver excellence in customer service.
• Excellent organisational skills.
• Excellent time management skills.
• Have experience of using Articulate storyline or Adobe Creative Cloud.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Quality Manager or Quality Assurance Manager

Ref: DJKG1248
Job Title: Quality Manager or Quality Assurance Manager
Location: Oxfordshire/Northamptonshire/Bedfordshire
Salary: £45 to £55k (depending on experience)
Employment Type: 12-month contract

This is a fantastic opportunity for an experienced Quality Manager to join a digital savvy organisation. The Quality Manager or Quality Assurance Manager will be tasked with overall customer satisfaction, quality assurance and the coaching of customer service agents within the contact centres.
This role requires a proactive, communicative and highly motivated person who has excelled in working within a fast-paced environment and has a strong background in managing, planning and delivering outstanding results.

As the Quality Manager, some of your responsibility will be to:

• Ensure policy documents are being enforced
• Work with the Contact Centre team on improving performance across global locations
• Improving quality metrics through training and coaching
• Develop, design and execute testing and monitoring

If you are interested in applying for this position, then you will need to have a proven background as a Quality Manager or Training Manager and be available to commit to this 12-month contract.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

In House Lawyer – 7 month FTC with potential to be permanent

Ref: DJRL1022
Role: In House Lawyer – 7 month FTC with potential to be permanent
Type: Contract
Location: London, Greater London, South East
Salary: Circa £42,000 and benefits

An excellent opportunity has arisen within a well established property company based in London who are looking to recruit a In House Lawyer to their Legal Services Team. The team offer advice and support to all areas of Property, Housing and Litigation, including but not limited to: ASB, Injunctions, Disrepair, Income Recovery, Possession and Landlord & Tenant Law and conduct both court and tribunal work.

You will be experienced in the areas of anti-social behaviour, defending disrepair claims and pursing claims for possession / other remedies for other breaches and negotiating out of court settlements. You will be expected to provide legal advice on all aspects of housing and property management issues across all tenures with the primary aim of providing early cost-effective solutions without the need for litigation where possible.

The successful candidate will be:
• A qualified Solicitor or a Fellow of the institute of Legal Executive and you will hold the right to practice in England and Wales.
• Able to understand social housing and housing associations as a business.
• Able to provide good verbal and written communication skills with the ability to convey complex legal issues to a variety of audiences.
• A team player with excellent people management skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.