Trainer – Training Manager – temp contract (12 Months) – fixed term contract

Ref: DJJM1176
Role: Trainer – Training Manager – temp contract (12 Months) – fixed term contract
Location: London – SOUTH EAST
Salary: Up to £35k plus bonus and benefits
Job Type: Temporary / fixed term contract

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a Trainer for their contact centre in London.

The successful candidate will be really focused on improving the knowledge and skills of the Contact Centre and be able to deliver comprehensive training to both new starters and upskilling existing staff.

The aim of the role of Trainer is to provide a training and management support function for the contact centre. You will create and deliver training programmes for new and existing members of the contact centre to improve their knowledge and skills in dealing with customer enquiries. You will monitor and coach colleagues to achieve targets and work closely with the managers and their colleagues to identify gaps in knowledge and responding with coaching support. You will also identify training needs and planning programmes. The ideal candidate will have the ability to think outside of the box and be able to regularly review and improve and update training material. The role will include handling administration, for example: completion of management duty rota.

The successful candidate will have:
• At least 12 months training or leadership experience within a contact centre environment.
• Experience of managing people and be able to lead and motivate others to deliver excellence in customer service.
• Excellent organisational skills.
• Excellent time management skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Quality Manager or Quality Assurance Manager

Ref: DJKG1248
Job Title: Quality Manager or Quality Assurance Manager
Location: Oxfordshire/Northamptonshire/Bedfordshire
Salary: £45 to £55k (depending on experience)
Employment Type: 12-month contract

This is a fantastic opportunity for an experienced Quality Manager to join a digital savvy organisation. The Quality Manager or Quality Assurance Manager will be tasked with overall customer satisfaction, quality assurance and the coaching of customer service agents within the contact centres.
This role requires a proactive, communicative and highly motivated person who has excelled in working within a fast-paced environment and has a strong background in managing, planning and delivering outstanding results.

As the Quality Manager, some of your responsibility will be to:

• Ensure policy documents are being enforced
• Work with the Contact Centre team on improving performance across global locations
• Improving quality metrics through training and coaching
• Develop, design and execute testing and monitoring

If you are interested in applying for this position, then you will need to have a proven background as a Quality Manager or Training Manager and be available to commit to this 12-month contract.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Insight Analyst – 3-6 months contract

Ref: DJRL1024
Role: Customer Insight Analyst – 3-6 months contract
Type: Contract – 3-6 months
Location: London, Greater London, South East
Salary: £33,500 pro rata and exceptional benefits

One of the UK’s leading and most ambitious housing associations are looking to recruit a Customer Insight Analyst in London.

They are looking to recruit an established researcher to help them manage the implementation of a customer panel and other customer insight tasks. As a Customer Insight Analyst you will have experience in managing quantitative research as part of a voice of the customer programme, either gained in-house or in a research agency. You will need all the skills associated with managing samples, contact and ensuring survey questions meet business needs. The successful Customer Insight Analyst will be adept at the dissemination of results to panel members and business stakeholders.

As a Customer Insight Analyst, you will use insight gained from the analysis of the customer views and performance data to highlight service failures, trends and positive experiences, working with teams across operations to make changes that drive improvements to raise the experience of their customers. You will design and deliver bespoke research projects to contribute to the development of their service offer.

The successful candidate will have:
• A market research society intermediate level qualification in quantitative skills or an equivalent level of skill demonstrated through work experience or other qualifications would be beneficial.
• Experience of Microsoft Excel and SPSS.
• Experience of survey monkey, managing contact databases and managing electronic mail outs.
• Excellent communication skills.
• Excellent organisational skills.

In return you will receive a competitive salary and excellent benefits.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

In House Lawyer – 7 month FTC with potential to be permanent

Ref: DJRL1022
Role: In House Lawyer – 7 month FTC with potential to be permanent
Type: Contract
Location: London, Greater London, South East
Salary: Circa £42,000 and benefits

An excellent opportunity has arisen within a well established property company based in London who are looking to recruit a In House Lawyer to their Legal Services Team. The team offer advice and support to all areas of Property, Housing and Litigation, including but not limited to: ASB, Injunctions, Disrepair, Income Recovery, Possession and Landlord & Tenant Law and conduct both court and tribunal work.

You will be experienced in the areas of anti-social behaviour, defending disrepair claims and pursing claims for possession / other remedies for other breaches and negotiating out of court settlements. You will be expected to provide legal advice on all aspects of housing and property management issues across all tenures with the primary aim of providing early cost-effective solutions without the need for litigation where possible.

The successful candidate will be:
• A qualified Solicitor or a Fellow of the institute of Legal Executive and you will hold the right to practice in England and Wales.
• Able to understand social housing and housing associations as a business.
• Able to provide good verbal and written communication skills with the ability to convey complex legal issues to a variety of audiences.
• A team player with excellent people management skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Communications Team Leader – 12 month FTC

Ref: DJRL1017
Role: Communications Team Leader – 12 month FTC
Location: London
Salary: Circa £40,000 and benefits

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a Communications Team Leader for their Communications and Policy department. The team provide an in-house PR, brand and marketing function, delivering communications strategies for all the groups stakeholders.

The successful candidate will bring you marketing communication strategies to life by managing a range of projects and leading project teams, partners and suppliers to deliver successful campaigns. These include branding, digital marketing and publications.

Within this role you will be responsible for the planning, briefing and execution of our marketing communications activities.

As an experienced line manager, you will be highly skilled in planning, resourcing and performance management.

The successful candidate will have:
• The skills be proactive with a collaborative approach to recognise and utilise the capabilities of the team around you, engaging with and empowering your stakeholders and proactively working to develop all deliverables.
• Excellent organisational skills.
• Excellent time management skills.
• A passion for quality and excellence.
• A strong work ethic.
• The ability to demonstrate a commitment to continuous personal improvement.
• Strong verbal and written communication skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.