In House Lawyer – 12 month FTC with potential to be permanent

Ref: DJRL1018
Role: In House Lawyer – 12 month FTC with potential to be permanent
Location: London
Salary: Circa £60,000 and benefits

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a In House Lawyer to their Legal Services Team. The team offer advice and support to all areas of Property, Housing and Litigation, including but not limited to: ASB, Injunctions, Disrepair, Income Recovery, Possession and Landlord & Tenant Law and conduct both court and tribunal work.

Within this role you will have both supervisory and delivery responsibilities and be expected to provide sound legal advice to the internal client group. You will be responsible to lead the legal team which consists of 2 Solicitors and 3 Paralegals / Trainees. You will deliver departmental vision and ensure that the team is adhering to its service level agreement.

You will be experienced in all kinds of property, landlord and tenant and housing management matters, both contentious and non-contentious and be comfortable in advising the group in respect of policy and procedure.

The successful candidate will be:
• A qualified Solicitor with a right to practice in England and Wales.
• Experienced in practicing in Property / Housing Management (preferably from a landlord / developers perspective)
• Financially literate.
• Experienced as a Supervisor and have previous line management experience.
• A team player with excellent people management skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager (3 month contract)

Ref: DJKG1236
Job Title: Contact Centre Manager (3 month contract)
Location: Greater London area
Day Rate: £400 to £500

3 MONTH CONTRACT

Opportunity to join a well-established, fun and progressive company for a 3 month contract as a Contact Centre Manager.

The Role:

My client are looking for an experienced Contact Centre Manager to support the Contact Centre for a 3 month contract. You will need to have experience of running a large contact centre within a multi-channel function:
• Lead, develop and motivate the Contact Centre
• Deliver the agreed service level, using voice of the customer feedback
• To take ownership of the day to day running of the contact centre
• To show outstanding leadership and strong relations with fellow stakeholders
• Experience in managing budgets

The Candidate
You will need to be available to commit to this 3 month contract and show outstanding leadership skills
• Experience of working with consumers on and B2C level
• A strong influencer and communicator
• Experience working within a regulated environment is an advantage
• Thrives on working in a fast-paced environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Communications Team Leader – 12 month FTC

Ref: DJRL1017
Role: Communications Team Leader – 12 month FTC
Location: London
Salary: Circa £40,000 and benefits

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a Communications Team Leader for their Communications and Policy department. The team provide an in-house PR, brand and marketing function, delivering communications strategies for all the groups stakeholders.

The successful candidate will bring you marketing communication strategies to life by managing a range of projects and leading project teams, partners and suppliers to deliver successful campaigns. These include branding, digital marketing and publications.

Within this role you will be responsible for the planning, briefing and execution of our marketing communications activities.

As an experienced line manager, you will be highly skilled in planning, resourcing and performance management.

The successful candidate will have:
• The skills be proactive with a collaborative approach to recognise and utilise the capabilities of the team around you, engaging with and empowering your stakeholders and proactively working to develop all deliverables.
• Excellent organisational skills.
• Excellent time management skills.
• A passion for quality and excellence.
• A strong work ethic.
• The ability to demonstrate a commitment to continuous personal improvement.
• Strong verbal and written communication skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

IT Service Desk Supervisor – 12 Month FTC

Job Ref: DJPF1183
Job Title: IT Service Desk Supervisor – 12 Month FTC
Location: Warwick – Some UK Travel Required
Salary: up to £45,000 + Benefits

This is a newly created role to lead the UK IT Service Desk Team to ensure effective management of the UK Service Desk.

Some of the responsibilities will include:
• Responsible for supervising the IT Service Desk team and service function.
• Responsible for supervising and coordinating complex support issues
• Provide an escalation point for all requests and incidents
• Assist in the development, maintenance and documentation of escalation procedures
• Ensure the timely resolution of incidents and requests in line with Service Level prioritisation
• Support the on-going implementation of ITIL processes as part of continual service improvement

The successful candidate will have at least 3 years’ experience of managing an IT Service Desk and have experience with ITIL process.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Data Analyst – 6 month contract

Job Ref: DJPF1172
Role: Data Analyst – 6 month contract
Location: Warwick
Salary: up to £27,000 + benefits

My client is looking for a Data Analyst to support their Customer Service function. The successful candidate will perform analysis to create specifications and quality assure analysis which will provide Strategic Insights to facilitate the delivery of world class customer service.

What will you be doing?
• Support the company in advancing its use of predictive analytics: data manipulation, text mining, finding out all influencing factors and prioritising them, statistical analysis, forecasting and modelling.
• Complete complex data analyst with a variety of purposes for the business
• Provide specifications for reporting
• To perform adhoc analysis of data in order to find the root cause of problems.
• To update, distribute and create new MI reports for the management team, including identifying and fixing errors in reports.

What experience will I have?
• A high level of numeracy and the ability to extract and analyse data
• The ability to use MS Excel and MS Access to an advanced level
• Power BI, MS Azure ML and SQL Transact
• Experience of communicating the processes of complex analysis to an audience with varying levels of understanding.
• Experience of writing specifications and performing quality assurance on work of other data analysts.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.