Business Improvement Manager

Job Ref: DJHB1051
Role: Business Improvement Manager
Location: Stafford
Salary: £50,000 per annum plus bonus and benefits
Job Type: Permanent

I’m currently partnered with an ever-evolving business who are looking to strengthen their team through the introduction of a Business Improvement Manager into the scaling team.

The team require an experienced continuous improvement specialist who is able to implement lean processes and practices to enhance the customer journey.

Responsibilities will include:
• Managing, communicating with and influencing internal and external stakeholders through continuous improvement strategies.
• Developing operational excellence strategies and programmes across all company departments.
• Ongoing Process Improvement to identify and help with step change.
• Efficiently executing the business’ improvement strategy across all teams, departments and third-party stakeholders.
• Interpreting analytical insights, demand and other important activities to make improvements across the business.
• Leading problem solving and training / coaching stakeholders to identify areas of improvement – sourcing the root cause and spearheading the creation of a solution.

You will ideally be:
• Experienced in coaching and mentoring operational excellence strategies, processes and procedures.
• Qualified in Lean Six Sigma (however this is not essential)
• Self-motivated with the ability to communicate effectively with all business areas.
• Experienced in working with a regulated industry sector.

This is a great opportunity to evolve within a business that’re going from strength to strength. The opportunity to grow and develop within a scaling business.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Junior Sales Manager – SAAS

Job Ref: DJHB1050a
Role: Junior Sales Manager – SAAS
Location: London
Salary: up to £35,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?

Do you have experience selling software, technology or telecoms solutions into the Enterprise market?

If so, this could be just the role for you!

Reporting into board level, you will have the unique opportunity to work closely with the leadership team for the business to develop new relationships externally.
You will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are looking for likeminded individuals to join them on their growth journey.
Having a great portfolio of customers already, this is a great opportunity for an ambitious individual to embrace and really flourish with a great business who are providing a fantastic technology into the market.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1305
Job Title: Resource Planning Analyst
Location: Midlands
Salary: up to £31,000 (dependent on Experience)
Employment Type: Permanent

My client is looking for a Resource Planning Analyst who will be inspired by a fast-paced environment and the opportunity to enable the Customer Support department to provide a market leading service.

You will be responsible for ensuring that adequate staffing resources are available to meet growing demand. In addition to day to day management of real time performance, you will also excel at reporting through various platforms to enable the business to understand their customer demands and needs.

This role is an opportunity to make your mark by defining, creating, forecasting and utilising MI systems to take their service to the next level.

Responsibilities include:
• Produce accurate resourcing forecasts, management reports and analysis.
• Create resource plans including scheduling rotas and shift patterns and supporting the real-time operation of the department.
• Use workforce management tools to optimise resource planning and scheduling processes, to achieve service levels.
• Manage the production of departmental reporting requirements, including monthly department packs, daily / weekly reporting and/or dashboards.
• Produce clear and easy to understand reports that communicate complicated data analysis and findings to non-technical audiences.

If you are interested to apply:
• A good knowledge of contact centre metrics and their calculation.
• A good knowledge of WFM software and its application in contact centres.
• Strong interpersonal skills.
• Excellent written and verbal communication.
• Intermediate Excel skills (able to create macros, create pivot tables and apply common excel functions i.e. Vlookup, Index and Match etc.)
• Experience working in an environment that manages multiple channels and priorities.
• Experience working in a high-volume Contact Centre.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

ICT Security Technical Lead

Job Ref: DJRW1003
Role: ICT Security Technical Lead
Location: West Midlands
Salary: £40,000 – £45,000
Job Type: Permanent

I am currently recruiting for an ICT Security Technical Lead for a large public sector organisation based in Warwickshire.

This is an excellent opportunity to join an exciting journey. This Organisation have recently split from one of their affiliates and are looking to have a fully-fledged ICT structure by April 2021. This brings with it significant opportunities to establish their own operational ICT team and thereafter to transform their ICT to provide efficient, effective and modern services to their staff.

Main Responsibilities:
• To participate in and constructively contribute to internal security forums, ensuring that ICT security actions are aligned to organisational priority and need.
• To provide technical specifications and be the primary liaison for independent technical security health checks (penetration testing), taking ICT Security
• To provide expert technical security advice and associated assurance to all ICT-based projects and other technical ICT activities
• To lead the technical investigation of any cyber-security incidents impacting the companies ICT
• To undertake impact assessments of new legislation, threats, ICT suppliers, and solutions, and to initiate new or changed ICT security controls, protocols or procedures.

What you’ll get in return:
• Annual leave – 28 days, increasing to 33 after 5 years
• Flexible working available
• Local Government Pension scheme
• Local gym equipment on site which can be accessed for a very small charge
• Various additional benefits from being a blue light worker e.g. discounts on retail and food

They are specifically interested in speaking with people who have experience in other Bluelight services, military, defence sector of the Government and/or Central Government agencies would be likely to hold the skills attributed for their ICT team.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Director (Professional Services, Customer Experience Consulting)

Job Ref: DJMA1835
Job Title: Business Development Director (Professional Services, Customer Experience Consulting)
Location: South East Based
Salary: £75-£100k, car, car allowance, bonus/OTE
Job Type: Permanent

This is a new additional opportunity for a Business Development Director for an established professional consulting firm who are looking to double in size over the next few years. They have a fantastic portfolio of existing or previous customers and case studies, working with organisations and users to design and deliver CX, UX and Services that improve experiences, efficiencies and outcomes.

This role will be targeting typically, non tender opportunities ranging from £20k – £500k in consulting value.

Previous experience of creating and generating leads, opportunities and sales across professional services and or consulting services will be required. Any experience of Customer Experience and or User Experience service design consulting would also be advantageous.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager – SAAS

Job Ref: DJHB1050
Role: Sales Manager – SAAS
Location: London
Salary: £30,000 – £50,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?
Do you have experience selling software, technology or telecoms solutions into the Enterprise market?
If so, this could be just the role for you!

Reporting into board level, you will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are subsequently developing new departments.
Having a great portfolio of customers to boot already, this is a great opportunity for an ambitious individual to embrace and really flourish with.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Customer Relations Manager (Complaints Manager)

Job Ref: DJMA1834
Job Title: Customer Relations Manager (Complaints Manager)
Location: Midlands
Salary: £60-70,000 Base bonus and bens
Employment Type: Permanent

An opportunity for a proven Customer Relations, Complaints Manager to join a regulated organisation.

The business will be looking for an individuals used to regulatory complaints management, someone who is able to take a fresh look at complaints, driving and implementing a change in behaviours and culture, an individual who knows what good looks like, is interested in market developments and best practice. They will want to appoint a leader who is a strong people manager, one that takes people with them and has a strong coaching approach.

If successful, you will bring a function together and embed a successful complaints strategy which delivers on customer relations, customer service and the customer experience. Working collaboratively with the wider business to adopt customer service values and help identify root cause, driving continuous improvements and hopefully creating a best in class business operation.
If you are interested to apply you will have need to have a background in complaints management across a regulated sector, have a very strong coaching leadership style and are able to lead a team in the adoption of change, culturally, behaviours, tools and process.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Readiness Manager

Job Ref: DJHB1049
Role: Business Readiness Manager
Location: Midlands
Salary: £35,000 – £47,000 per annum + benefits
Job Type: Permanent

Are you experienced in working within businesses through change and transformation?
Are you looking to work for a scaling organisation with ambitious growth plans?
Do you want to accelerate your career and grow a team?
If so, this could be just the role for you!

This is a newly created role to support a growing organisation who are testing, challenging and disrupting the market. Currently undertaking a huge internal evolution, this business are looking to bolster their internal talent with the best from the Utilities industry as part of their continued growth aspirations.

Responsibilities will include:
• Taking accountability for the development and execution of the business readiness strategy,
• Managing the creation and completion of the strategy for change.
• Managing relationships with internal and external stakeholders; identifying all areas for change, continuous improvement and for delivery improvements.
• Mapping out the end to end customer journey alongside the Head of Business Readiness to support the change strategy.
• Identifying the most appropriate methods of change and being able to select the efficiencies to create and carry out a structured plan.

You will ideally be:
• Experienced in the delivery of change operations across regulated sectors.
• Confident in the ability to create and execute a structured plan in times of change.
• Used to managing growing and developing teams within a scaling business.
• Able to demonstrate and draw upon previous issues that you’ve overcome to give examples of the complexities of change.

This is an exciting opportunity to join an evolving team, and to grow and develop an important function within the Utility back office operations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Performance Manager – Metering

Job Ref: DJHB1048
Role: Performance Manager – Metering
Location: Midlands
Salary: £35,000 – £47,000 per annum + benefits
Job Type: Permanent

Are you experienced in working within the metering space for the Utilities industry?
Are you looking to work for a scaling organisation with ambitious growth plans?
Do you want to accelerate your career and grow a team?
If so, this could be just the role for you!

This is a newly created role to support a growing organisation who are testing, challenging and disrupting the market. Currently undertaking a huge internal evolution, this business is looking to bolster their internal talent with the best from the Utilities industry as part of their continued growth aspirations.

Responsibilities will include:
• Taking accountability of the performance of metering suppliers, driving the operation internally, externally and ensuring that the relationships are aligned and sharing the same end goal.
• Managing the end to end metering function internally.
• Managing relationships with internal and external stakeholders to ensure that contracts are being complied with.
• Utilising the generated analytics to feed back into other business stakeholders both internally and externally – working collaboratively with all parties.

You will ideally be:
• Experienced in the delivery of metering functions within the Utilities sector; preferably both in the field and within a back office contact centre environment.
• Used to managing growing and developing teams within a scaling business.
• Experienced in the delivery of changing operations.

This is an exciting opportunity to join an evolving team, and to grow and develop an important function within the Utility back office operations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1304
Job Title: Resource Planning Analyst
Location: North West
Salary: £25,000 – £30,000 (dependent on Experience)
Employment Type: Permanent

My client is looking for a Resource Planning Analyst who will be responsible for end to end Resource Planning within a multi-channel contact centre operation.

You will work closely with the Resource Planning Manager to support the operations with end to end planning ensuring the right people are in the right place at the right time.

Responsibilities include:
• Produce accurate resourcing forecasts, management reports and analysis.
• Create resource plans including scheduling rotas and shift patterns and support the real-time operation of the department.
• Use workforce management tools to optimise resource planning and scheduling processes, to achieve service levels.
• Manage the production of departmental reporting requirements, including monthly department packs, daily / weekly reporting and/or dashboards.
• Producing clear and easy to understand reports that communicate complicated data analysis and findings to non-technical audiences.

If you are interested to apply:
• A good knowledge of contact centre metrics and their calculation.
• A good knowledge of WFM software and its application in contact centres.
• Strong interpersonal skills.
• Excellent written and verbal communication.
• Intermediate Excel skills (able to create macros, create pivot tables and apply common excel functions i.e. Vlookup, Index and Match etc.)
• Experience working in an environment that manages multiple channels and priorities.
• Experience working in a high-volume Contact Centre.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.