Resource Planning Analyst

Job Ref: DJPF32092
Job Title: Resource Planning Analyst
Location: Home Based with some travel to North West
Salary: up to £30,000 per annum + benefits
Employment Type: Permanent

An exciting opportunity has arisen for a Resource Planning Analyst to join a fast-paced and evolving business who are going through extensive change and innovation.
As a planning analyst you will be responsible for forecasting and Scheduling across a contact centre operation.

Working as part of the Planning team, you will be required to:
• Create and manage for monthly, weekly, daily and interval level forecasting for all departments
• Maximise the use of workforce management tool
• Administrate the workforce management tool and keep all relevant information up-to-date and accurate

You will ideally have:
• Understanding of Contact Centre dynamics
• Good working knowledge of planning principles and various methodologies like Erlang, Workload, Shrinkage etc
• Understanding of Contact Centre Metrics
• Strong Microsoft Office skills, particularly advanced in Microsoft Excel

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Team Manager

Job Ref: DJRL32089
Role: Contact Centre Team Manager
Location: Kent, London (Fully office based)
Salary: up to £30,000 per annum plus benefits
Employment Type: Permanent

Our client are looking for an experienced Team Manager who has worked in a Contact centre environment. You will be working as part of an evolving brand who are going from strength to strength.

You will be responsible for:
• Managing a team of 7FTE within a multi-channel contact centre.
• Developing and managing positive relationships with internal stakeholders and departments to deliver excellent customer service.
• Handling any escalated complaints from the team as required.
• Managing the team performance against required KPI’s and MI.
• Coaching and mentoring the team.
• Implementing Solutions to continually improve the customer experience.
• Taking responsibility for escalated complaints and to find a satisfactory resolution.

You will ideally be:
• An experienced team leader with a passion for keeping the customer at the heart of the operation.
• Strong experience from a contact centre environment.
• Passionate about the development of others through coaching and mentoring and sees the development of their team.
• Excellent in decision making and communicating in the most effective way.
• Experienced in financial decision making and budgeting.
• Highly effective in time management and can prioritise their workload effectively.
• Experienced of telephony systems.

This business are looking for inspiring leaders to really help to drive the customer operation effectively and brand ambassadors that will spread the vision and values of the organisation.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Billing Manager

Job Ref: DJRL32085
Job Title: Billing Manager
Salary: up to £40,000 per annum plus benefits
Location: Redhill, Surrey (Agile Hybrid Working Option)
Employment Type: Permanent

We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Billing Manager to join their organisation.

Reporting into the Head of Department, the Billing Manager is accountable for managing the end to end metering and billing processes, including:
• Overall Customer Satisfaction and SLA Adherence
• Metering programme and campaigning
• Managing the billing journey and incumbent processes
• Process exceptions management
• Facilitating the workforce management and planning team through accurate and timely reporting for all billing and mail schedules and campaigns.

Responsibilities will include but not limited to:
• Support and motivate Team Leaders and subsequent teams in order to provide a first-class customer service; resolving all possible enquiries first time.
• Working collaboratively with colleagues across the business at all levels to ensure the service operates successfully for our customers.
• Manage and coach high quality performance.
• Advocate and communicate business change effectively.
• Take ownership for team performance and drive through actions in order to maintain, streamline and improve service.
• Identify trends in performance, creating new initiatives and sharing continuous improvement concepts with the Service Improvement function.
• Ensuring that key department processes are regularly analysed and reported, enabling any gaps or process failures to be identified, interrogated and improved to avoid further failure and cost.
• Actively managing and administering the metering programme and campaigns and the billing schedules, inclusive of exemptions management and mailing processes.

You will ideally be:
• Aware of Contact Centre and Operation of systems, processes and procedures.
• A proven leader who can execute operational best practice to achieve service excellence.
• Experienced of managing team leaders and their team of advisors in a contact centre environment.
• Experienced in revenue control.
• Experienced in billing processes and management.

In addition to these main duties employees are required to approach their role with a ‘can do’ attitude and strive to deliver the very best for customers and colleagues at all times.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager

Job Ref: DJKG32080
Job Title: Customer Service Manager
Location: Oxfordshire (Aylesbury area)
Salary: £40k to £45k depending on experience
Employment Type: Permanent

I am working with an established retail and wholesale organisation in an amazing rural location around the Aylesbury area, that has retained me to search for a Customer Service Manager position. Your responsibility will be to manage, lead and deliver the strategic and business customer care objectives through day-to-day leadership of the customer service team.

You will take overall responsibility for all aspects of the customer service team activities to improve business performance and introduce efficiencies and provide excellent customer care within the company’s values.

Responsibilities include:
• To have overall accountability and responsibility to ensure all KPI target are met across the customer service team.
• To work closely with the US Stakeholders and other business functions to produce the best customer experience and implement efficiencies around the customer journey.
• To develop procedures and polices standards for the department.
• To take ownership of driving a customer focused culture, ensuring an easy, positive shopping experience in a multichannel environment

My client is looking for someone that has 3 plus years’ experience as a customer service manager ideally in retail or an industry aligned to retail. Experience with managing wholesalers in desirable. This role is working within a fast-paced setting within a multi-channel retail environment. The location is within an idyllic rural setting so a driver with a car is essential for this role.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Manager

Job Ref: DJHB32082
Job Title: Contact Centre Operations Manager
Location: Stafford, Staffordshire, Midlands
Salary: up to £47,000 per annum + benefits
Employment Type: 12-month Fixed Term Contract

An exciting opportunity has arisen for a Contact Centre Operations Manager to join a fast-paced and evolving Midlands based Utilities business who are going through extensive change and innovation. Covering a secondment, this position is currently available as a 12 month fixed term contract within a busy contact centre operation.

Managing a team of 7 direct reports at Team Manager level, you will be responsible for a dynamic operational team who are evolving at a rapid rate.

Working as part of the Operational leadership team, you will be required to:
• Report into the Head of Operations for the department, working closely with other Operations Managers to deliver key outcomes and deliverables.
• Manage a team of 7 Team Managers, ensuring that workloads are accurately distributed and key performance measures are being met.
• Drive ongoing continuous improvement across the department with the support of internal stakeholders.
• Maintain and champion high levels of customer service across the department.
• Improve customer experience and customer satisfaction (CSAT) within the operation; understanding customer feedback, the customer journey,
• Identify improvements to the customer journey, trend and issues with customer interaction and creating solutions.

You will ideally be:
• Experienced in leading operational teams.
• A passionate people leader with excellent communication skills
• From a highly regulated industry sector e.g. Financial Services, Utilities etc.
• A competent problem solver and solution creator.
• Able to work autonomously within a service delivery department.
• Experienced in a customer focused and customer handling environment in a Contact Centre
• Proven leadership experience within a customer focused environment
• Excellent organisational skills with the ability to prioritise daily tasks, requirements and projects
• A strong problem solver with the ability to think outside of the box to find appropriate solutions
• Exceptional time management skills
• Strong communication skills – both written and verbal
• A proactive individual who is able to use their initiative to ensure tasks are completed to deadlines and to high standards

This is a fantastic opportunity for an experienced Operational leader to join an established organisation who are currently experiencing an exciting period of growth.

Due to the nature of the business, you will be required to be in the office for the majority of the time, leading the contact centre operation in a socially distanced and compliant environment.

Interviews will take place onsite with the appropriate measures in place for social distancing aligned with COVID-19 practices for working.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager

Job Ref: DJHC32075
Job Title: Customer Experience Manager
Location: Hull/ Leeds (home and office based)
Salary: Up to £50k
Employment Type: Permanent

We are delighted to be working in partnership with a business going through large scale Customer Experience transformation. We are looking for a talented Customer Experience Manager to join this exciting people focused organisation.

This is an opportunity to create a Customer Experience function at the start of a huge journey and make a big impact on business performance.

Responsibilities:
• To understand, evaluate and then curate the desired Customer Experience for the organisations diverse customer segments
• To proactively increase customer satisfaction and loyalty, by anticipating and meeting customer needs
• Define and implement a complaints management policy for the business outlining the expectations for capturing, responding to, resolving, and fixing root causes of complaints
• To act as an ambassador for customers, bringing the customer perspective to life for colleagues across the business, and championing the benefits to the business of focussing on customer outcomes
• Leadership of up to 10 FTE in quality, complaints and insights roles

Key requirements and behaviours:
• Customer satisfaction comes first! Nothing makes you happier than a 5-star Customer Experience
• Exemplary stakeholder management capability to a senior level, a powerful storyteller with the ability to influence, persuade, challenge and compel senior leaders to take action
• Superb change management skills
• Excellent people leadership skills with a passion for creating a culture of engagement and empowerment
• Complaints management experience

If you are interested in applying for this position, you will need to have a proven track record of Customer Experience management and improvement including journey mapping, analysing customer feedback data and complaints root cause analysis.

You must be an inspirational and people focused leader with credibility to influence change at a senior level.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer – Risk & Governance

Job Ref: DJKG32076
Role: Head of Customer – Risk & Governance
Location: Swindon (mix of office and home working – need to be in commutable distance to the office)
Salary: £85k to £120k (plus outstanding benefits and holidays)
Employment Type: Permanent

We are currently hiring for an experienced Head of Customer – Risk and Governance to join an established organisation that will lead the Credit and Collections, enabling evolution and transformation.

Working in a newly created role, this is a fantastic chance to create and grow a customer journey, process and improvement and control the Risk and Governance with an operational and continuous improvement focus. This organisation provides an autonomous opportunity to work with internal stakeholders to revolutionise the way that the business develops their strategic approach to risk and governance within each department.

Working as part of a dynamic leadership team, responsibilities include:
• Ability to lead the thinking within the customer, risk, and governance business unit, to agree and deliver priorities for continuous change, risk mitigation, quality assurance and control and governance.
• Ownership, development and implementation of improvement, risk mitigation and control and quality assurance for the credit risk and collections operations.
• Monitoring the compliance and embedding of any improvements required
• Defining, monitoring and managing the quality assurance approach and continuous improvement.
• Ensuring sustainable customer journeys are in place that assure consistent fair customer outcomes and enable business efficiency.
• Delivering efficacy within journeys and supporting greater customer self-serve resolution.
• Provide expert input and guidance for campaigns, new initiatives, and systems changes / implementation from an operational or credit risk perspective.
• Delivery of committed benefits associated with credit strategy changes.
• Leading the thinking for Collections on the development and priorities as we build out our customer journeys.
• Working collaboratively with a wide number of stakeholders ensuring prioritisation and delivery of materially impacting projects within the collection’s lifecycle.
• Support the P&L commitments though business change.
• Responsible for business readiness that enables benefit realisation.
• Ownership of the collection risk and control self-assessment and the prioritisation and mitigation of actions with the full support of operations.
• Accountable for local risk and control reporting, understanding and improvement.
• You will need to show experience and knowledge of customer journey management and continuous improvement in an agile environment.
• Success in a senior change management role within a complex organisation environment.
• Embedding sustainable customer-focused change initiatives.
• Creating risk frameworks, culture, and mechanisms.
• Proven SQL/SAS experience.
• Results orientated with focus on customer outcomes, mitigation of credit losses and benefit realisation.
• Influential communicator with ability to build strong relationships with stakeholders across technical, operational and project teams.
• Experience of managing contacts and 3rd parties to ensure delivery of commercial and customer outcomes.
• Experience of budget, forecasting management, P&L management, and accountability.

The successful person will need to be comfortable working cross functionally and be able to collaborate and influence a wide number of stakeholders both internally and externally. This is a broad and impactful role and needs someone who can think and lead strategically and is comfortable leading transformation.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Experience

Job Ref: DJMA32081
Job Title: Head of Customer Experience
Location: South East (London) with flexible working
Salary: £50-70k
Employment Type: Permanent

This is a newly created opportunity within a fast growth consumer centric business. The business are expected to more than double in size in the next 12 months, with the same again in the following year.

To futureproof the business, they are looking to attract a Head of Customer Experience/Service, with a passion to create a world beating customer service strategy.

Working collaboratively with a small team and stakeholders, you will assess, investigate and recommend, quality, process, tools and technology improvements which will allow the business to thrive through scale, whilst leading a multi-channel small customer service team.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Leader or Team Manager (Contact Centre)

Job Ref: DJKG18434
Job Title: Team Leader or Team Manager (Contact Centre)
Location: Coventry/Warwickshire/Birmingham
Salary: £30 to £32k depending on experience + excellent benefits
Permanent: Mon to Sat 6.30am-10pm shift pattern Sat-Sun 8am-8pm, Bank Hols 9am-5.30pm. Longer term operating hours may expand to 24/7 to support global customers.

You will be working in synchronisation with the Resource team to forward plan and ensure delivery of service performance across the multi-channel contact centre operation. You will deliver exceptional results of departmental KPI’s and objectives across our voice and non-voice platforms.

You will collaborate with continuous improvement stakeholders and be responsible for supporting the implementation of the contact strategy to deliver an engaging, customer centric service through low effort customer interactions to build loyalty.

Some of the key responsibilities for this role will include:
• Overall accountability and responsibility to meet all KPI targets across all channels for your direct reports.
• Managing and leading your direct reports in understanding and implementing business processes and policies. (Conduct and capability)
• Identifying underlying issues in performance and manage actions through to resolution stage
• To improve customer experience and customer satisfaction (CSAT) within the Operations team by understanding customer feedback, customer journey improvements, trends and issues within the interactions and the provision of the service.
• To increase stability through standardisation (Macros), embedding consistency in process and operating methodology working with the business Improvement Manager.
• Identifying and working on ways to improve performance
• Working as a part of the senior team to identify opportunities, risks, issues, and operational plans designed to meet the business strategic goals.

If you are interested in applying for this role you will need to be an experienced Senior Team Leader or Team Manager within a contact centre and be able to work remotely as well as being office based in Coventry. Knowledge of Zendesk and 8×8 platforms is desirable but not essential if you have experience in similar systems.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Team Manager – Digital

Job Ref: DJHB32067
Role: Contact Centre Team Manager – Digital
Location: Birmingham
Salary: up to £30,000 per annum + benefits
Employment Type: Permanent

Are you an experienced Contact Centre Team Manager who is enthusiastic about Continuous Improvement? Are you experienced in the delivery of performance through KPIs and performance metrics within a multi-channel environment?

If so, this could be just the role for you!

We’re currently partnered with a Midlands based Utilities brand who have exciting expansion plans over the course of 2021 and are looking for an experienced Team Manager to drive their Digital team through the introduction of efficient working processes using chat, telephony and email channels.

Working as part of an established team, you will be responsible for:
• The inbound customer contact across the digital channels for the business.
• Performance managing the team through KPI’s.
• Developing, coaching and training your team and wider stakeholders within the business on the digital customer journey.
• Responding to escalations to support the customer through to complete resolution.
• Overseeing, planning and delivering content across different social media platforms using scheduling tools.
• Managing, leading and coaching the team to ensure all key metrics and SLAs are achieved
• Reporting to the Contact Centre Manager, as the Digital Services Manager, you will be primarily responsible for overseeing the handling of inbound contact across all digital channels including social media, webchat and email.

You will ideally be:
• Experienced in the use of and managing teams working across digital channels including: social media, webchat and email.
• Adapting tone to suit contact channels and supporting the team to tailor their approach with customers via different digital channels.
• Experienced in managing a team of contact centre agents within a multi-channel contact centre environment.
• Able to identify areas for continuous improvement and capable of proposing and developing solutions to the wider leadership team.
• Able to build excellent relationships with internal stakeholders across the leadership team.
• Experience building relationships with outsourced teams would be an advantage, however this is not essential.

So, if you’re a results focused individual, have a positive can-do attitude, and you’re able to deliver under pressure, manage your time and workload optimally and work on own initiative, then this is just the role for you.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

Follow us on Twitter @douglasjackson

Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.