Content Marketing Executive

Job Ref: DJAD1057
Job Role: Content Marketing Executive
Location: London
Salary: £35,000

The Role
A rapidly growing financial services organisation are looking for a confident and creative writer who can impress and draw in consumers with content that makes them want to become a customer of the business.

They need someone motivated to grow sales through organic channels, ensure the business is using the right content and tone of voice across the company, and customer journey, and help customers who are frustrated with the antiquated industry which the business is disrupting.

In this role, you’ll shape how the business reaches customers through content and ensure all teams and customer contact uses as consistent voice.

You’ll also be responsible for writing high-quality articles that engage and convert potential customers.

To be successful in this role, you’ll need:
• To be a first-class and flexible writer and able to write online, long-form articles, subject lines, sales copy and more in a concise and compelling style
• Experience in broad B2C content marketing, ideally in more than one company, working with all kinds of content including online writing aimed at a specific audience
• The ability to work to deadlines in a fast-paced online team and at least a year’s experience of putting content online, analysing performance, and working with sales-based KPIS
• To be comfortable communicating with a wide range of audiences through written content across a variety of channels
• An adaptable skill set and a collaborative working style
• Confidence and expertise in relevant tech: you’ll be able to quickly grasp new tools and systems, and be already familiar with analytics tools (e.g. Google Analytics) to track performance

Ideally you’ll have a degree or equivalent in a subject that involves high-quality communication. Journalism, PR or Marketing are preferred and subjects such as History, English Literature, Law, etc. will also be considered.
Competence in any of SEO, HTML, CMS, GIFs or images is preferred.

In return you will receive benefits that go above and beyond the norm as well as a competitive salary and a fantastic working environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Consumer Insight Analyst

Job Ref: DJPF1191
Role: Consumer Insight Analyst
Location: London
Salary: up to £55,000 + Benefits

My client is looking for an experienced Consumer Insight Analyst to provide specialist consumer market research support to the Consumer Insight Team and the rest of the business. The job will include project and programme management of research studies and consultancy for a wide range of needs and issues.

What will you be doing?
• The specification and preparation of analysis of survey data
• Designing and developing research studies (incl qual and quant research; online surveys and mystery shopping).
• Collating relevant research from secondary resources
• Collating desk research; gathering statistical information; contributing to proposals; writing papers or reports.
• Provision of online survey design, implementation and reporting

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

In House Lawyer – 12 month FTC with potential to be permanent

Ref: DJRL1018
Role: In House Lawyer – 12 month FTC with potential to be permanent
Location: London
Salary: Circa £60,000 and benefits

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a In House Lawyer to their Legal Services Team. The team offer advice and support to all areas of Property, Housing and Litigation, including but not limited to: ASB, Injunctions, Disrepair, Income Recovery, Possession and Landlord & Tenant Law and conduct both court and tribunal work.

Within this role you will have both supervisory and delivery responsibilities and be expected to provide sound legal advice to the internal client group. You will be responsible to lead the legal team which consists of 2 Solicitors and 3 Paralegals / Trainees. You will deliver departmental vision and ensure that the team is adhering to its service level agreement.

You will be experienced in all kinds of property, landlord and tenant and housing management matters, both contentious and non-contentious and be comfortable in advising the group in respect of policy and procedure.

The successful candidate will be:
• A qualified Solicitor with a right to practice in England and Wales.
• Experienced in practicing in Property / Housing Management (preferably from a landlord / developers perspective)
• Financially literate.
• Experienced as a Supervisor and have previous line management experience.
• A team player with excellent people management skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager (3 month contract)

Ref: DJKG1236
Job Title: Contact Centre Manager (3 month contract)
Location: Greater London area
Day Rate: £400 to £500

3 MONTH CONTRACT

Opportunity to join a well-established, fun and progressive company for a 3 month contract as a Contact Centre Manager.

The Role:

My client are looking for an experienced Contact Centre Manager to support the Contact Centre for a 3 month contract. You will need to have experience of running a large contact centre within a multi-channel function:
• Lead, develop and motivate the Contact Centre
• Deliver the agreed service level, using voice of the customer feedback
• To take ownership of the day to day running of the contact centre
• To show outstanding leadership and strong relations with fellow stakeholders
• Experience in managing budgets

The Candidate
You will need to be available to commit to this 3 month contract and show outstanding leadership skills
• Experience of working with consumers on and B2C level
• A strong influencer and communicator
• Experience working within a regulated environment is an advantage
• Thrives on working in a fast-paced environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Communications Team Leader – 12 month FTC

Ref: DJRL1017
Role: Communications Team Leader – 12 month FTC
Location: London
Salary: Circa £40,000 and benefits

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a Communications Team Leader for their Communications and Policy department. The team provide an in-house PR, brand and marketing function, delivering communications strategies for all the groups stakeholders.

The successful candidate will bring you marketing communication strategies to life by managing a range of projects and leading project teams, partners and suppliers to deliver successful campaigns. These include branding, digital marketing and publications.

Within this role you will be responsible for the planning, briefing and execution of our marketing communications activities.

As an experienced line manager, you will be highly skilled in planning, resourcing and performance management.

The successful candidate will have:
• The skills be proactive with a collaborative approach to recognise and utilise the capabilities of the team around you, engaging with and empowering your stakeholders and proactively working to develop all deliverables.
• Excellent organisational skills.
• Excellent time management skills.
• A passion for quality and excellence.
• A strong work ethic.
• The ability to demonstrate a commitment to continuous personal improvement.
• Strong verbal and written communication skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager (Collections)

Job Ref: DJJM1173
Job Title: Contact Centre Manager (Collections)
Job Location: Midlands
Salary – up to £35,000 + bens

Reporting to the Director of Operations, this collections role is with an exciting and expanding company operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• Managing the day to day workflow and performance of the Collections team in order to meet business KPI targets.
• To consistently review people and process to deliver operational efficiencies and customer excellence
• To work closely with and ensure the performance of an outsourced collections team.
• Develop and maintain effective working relationships will all internal / external stakeholders
• To provide first-class training, coaching and on-going support to department in order to ensure consistently high levels of service, operational performance and staff engagement.

The ideal candidate will be a proven leader who has a target driven, commercially aware mind-set, twinned with a commitment to delivering great customer service in all client interactions. Individuals who can evidence previous experience in a commercial collections environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1172
Job Title: Contact Centre Manager
Job Location: Midlands
Salary: £40k + Benefits

Reporting to the Operations Director, this role is with an exciting, expanding organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure first-class customer experience in all interactions
• Performance management of Team Managers
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing and delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Team Leader

Job Ref: DJMA1757
Job Title: Senior Team Leader
Location: Kent
Salary: £30-35,000 plus bonus bens

Opportunity for an experienced Team Leader/Team Manager to take responsibility for a multi-channel and administration focussed customer contact operation.

The organisation offers a friendly, fun and positive environment, where personal development is encouraged.

You will work with the senior management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and improve customer and employee engagement.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your Customer Service Advisors to enhance their skills and performance levels.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.

Some of the duties will include:
• Full line management responsibility for all the team including objective setting, performance appraisals, coaching, training and development
• Act as an escalation point for internal and external customers
• Develop and maintain relationships with internal and external customers and stakeholders
• Support projects and developments which will drive continuous improvements and change
• Work with the Customer Service Manager to senior management team to ensure SLAs are achieved

The successful candidate will have previous team management experience within a customer service contact centre environment. You will be able to work on your own initiative with minimal supervision. You will have an eye for detail, excellent communication and coaching skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

IVR / ACD Telephony Developer

Job Ref: DJPF1190
Role: IVR / ACD Telephony Developer
Location: Stockport
Salary: Up to £48,000 plus benefits

My client is looking for an experienced IVR/ACD Telephony Developer to manage customer communication services for their Contact Centres. As the technical lead you will provide and facilitate the interface between prospective customers, members and telephone-based staff. Utilising advanced technical tools for the set-up, delivery and tracking of services.

What will you be doing?
• Take ownership for and maintain configuration of the database including agent records, routing information, hardware tables and schedule tables to reflect operational set-up and call handling requirements.
• Manage incident queue and action responses appropriately and within SLA.
• Maintaining the key technical equipment used for contact handling and ensure that they are designed and configured to maximise access and service levels
• Develop and maintain procedures to ensure that systems can be recovered in the event of a disaster.

What experience will I have?
• Advanced Telephone System Management Knowledge gained through specialist training, supplier training courses and industry best practice
• Advanced knowledge of call centre operations and telephone technology for example, Computer Telephone Integration, Provider Networks and services (BT), Diallers, Voice Recording, Interactive Voice Response and Internet integration.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Journey Lead

Ref: DJAD1054
Role: Customer Journey Lead
Location: London
Salary: £35,000

A rapidly growing organisation are looking for a Customer Journey Lead to join their Customer Experience team during a period of real excitement.

Key Responsibilities
• Act as the voice of the customer; gather objective, human insight to inform decisions which often involve balancing competing interests. This could include qualitative desk research, conducting customer interviews, small focus groups or surveys to bring to life who their proposition is for and what they really value, and communicating this effectively in the business
• Define and maintain journey maps for end to end customer experiences, working collaboratively with relevant teams (support the facilitation of journey mapping workshops where necessary)
• Set up a tool/system for effective journey mapping to meet the needs of the business, and to act as a go to reference point as they build and refine experiences
• Work with relevant teams to ensure efficient, joined up delivery of coherent customer-led experiences, and to prioritise and deliver day 2 improvements. Specifically:
• Input journey delivery requirements into project management planning activities
• Act as a regular point of reference for the tech team as they create wireframes, high resolution designs for front end and back end interfaces
• Draft or provide a second opinion on customer communications and front-end wording, to ensure the complexity of insurance is made distinctively clear for customers.
• Work closely with marketing to ensure end to end member/customer communications are consistent in substance and brand identity
• Represent the desired customer experience as an input for business analysts as they gather detailed systems or operational requirements
• Input into and support agent team leaders as they define and maintain FAQs and operations guides for product launches, ensuring a consistent experience across channels
• Support the delivery of agreed improvements/adjustments to parts of the experience delivered by third parties
• Stay tuned into other impressive experiences within the industry and beyond that they can take inspiration from, and feed this into your thinking and journey mapping work

The successful applicant will have experience in Customer Insight, Customer Journey mapping or Customer Experience.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.