Solutions Architect (Contact Centre Solutions)

Job Ref: DJMA1824
Job Title: Solutions Architect (Contact Centre Solutions)
Location: UK Home Based.
Salary: £65-70k base
Job Type: Permanent

Bridging the gap between engineering and sales, the solutions architect is a critical position within the development of this ambitious software provider, that prides itself on the quality of their execution.

Managing the Technical Q&A with customers and prospects, the Solutions Architect will take the lead on strategy and architecture of the solution, scenario planning, design and workflow planning,
ensuring a successful deployment and customisation

The Solutions Architect will support the Pre and Post-Sales Support teams across the cloud platform for both their channel partners and enterprise clients.

You will need the ability and gravitas to work with a top-class engineering team and take a customer success approach and thinking to deliver a high-quality flawless execution.

This role will have a requirement to travel across the UK and internationally (3-4 times a month)

Previous experience of solutions architecture in a Contact Centre and or Unified Communications, Telephony/PBS environment will be required.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Director/Head of Contact Centre

Job Ref: DJMA1817
Job Title: Contact Centre Operations Director/Head of Contact Centre
Location: Permanent relocation required to a large European city (non UK).
Salary: to Circa 100,000 EUROS negotiable dep on candidate and experience (base, bonus, benefits, small relocation package)
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to a large European City for a permanent role.

The position will lead a large team within contact centre operations, in a sales through service, retention, loyalty or service environment.
This is a fast growth outsourced environment and the business will be looking for individuals who can build and develop motivated, highly engaged, performance focussed teams. You will be used to managing a P&L and developing influential relationships with internal and external stakeholders. Developing client relations to ensure the ongoing success, improvement and future retention and growth of accounts.
The Head of Contact Centre will oversee client campaigns and have full relationship management responsibility, as well as owning the operational delivery, recruitment, onboarding, planning, process improvements etc to achieve SLA’s and KPI’s across sales and service for a multi disciplines, multi-lingual, multi-channel operation.

A senior leader you will have the gravitas, influence and operational, commercial experience to take full P&L responsibility, drive the strategic vision and own sales and service with many blue chip and award winning brands for UK, European and a global customer base. The role will include team leadership, development and performance, as well as being the primary point of contact for the external stakeholders on a strategic level.

If you are interested in applying for this position, you will need to have proven Head of Contact Centre/Account Director/Client Services Director level experience gained at a strategic level working within a third-party supplier management, outsource, or BPO capacity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Compliance Manager (Trade)

Job Ref: DJMA1812
Job Title: Compliance Manager (Trade)
Location: Anglia/South East/South Midlands (Cambridgeshire/North Essex/Northamptonshire/Peterborough/Milton Keynes/Bury St Edmunds)
Salary: to £60,000 – 67,000 (base and car allowance, plus bonus and benefits)
Job Type: Permanent IMMEDIATE START AVAILABLE

This is a newly created opportunity for an experienced Trader Compliance Manager to help build and develop this new function to deliver a highly effective international trade function, with regards to quality, compliance, logistics, systems, process and procedures.
Working for a global business, the role will require occasional international travel.
As one of the senior members of the team this role will be a subject matter expert and work internally and externally to develop excellent stakeholder relationships and promote the importance of trade compliance across the business.
The role will be responsible for a small team who will ensure global compliance with international trade regulations supporting the provision of a world class level of service to their customers, driving continuous improvements.
Liaising with all legal bodies and be focused on delivering compliant, on time delivery of products to customers, distributors and facilities.
Manage all Group customs activities as well as develop and drive the Group Trade Compliance strategy and all related Logistics and Supply Chain compliance needs.
If you are interested in applying for this role, we will be looking for an experience Trade Compliance Manager who is looking for a new challenge, any experience of dangerous goods would be advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Revenue Management (Director)

Job Ref: DJMA1813
Job Title: Head of Revenue Management (Director)
Location: Europe, (If permanent relocation is not possible, the role can be home based, however there will initially be a requirement to be on site in a European city, followed by at least twice a month.
Salary: to 75-85,000 EUROS (Possible flexibility dependant on candidate)
Job Type: Permanent
Fluent English is required.

This is a newly created opportunity for an experienced Head of Revenue Management to join this fast growth online, digital, global business and one of the fastest growing technology businesses in Europe.

As the Head of Revenue Management, you will be an experienced manager, as well as strategist as you take responsibility for defining the business targets, budget definition and action plan to drive future performance. You will build and lead a new team who will deliver effective budgets, planning and pricing strategies to continually enhance the business performance and achieve company objectives.
You will take full ownership of business targets and budget definition, working with senior stakeholders, the board of directors and external investors to present and communicate business case, strategy and achievements across this international business.

You will lead the P&L performance control (from the very top line to the net revenue margin) vs. the defined budget.

Identify and optimise pricing opportunities identified through tactical pricing actions.

If you would like to apply for this exciting position, you will be an experienced strategic leader within revenue management, who would like the opportunity to build and develop a brand new, best practice function and team for an exciting, challenging online disruptor. You will need excellent stakeholder relationships, with the gravitas and communication skills to operate across all levels’ investors, board, stakeholders and peers.

The company Head Office is based in a large city in Europe, if permanent relocation is not possible, the role can be home based, however there will be an initial requirement to be on site within the European head office for the first few month, followed by a requirement of visits at least twice a month.
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.