Junior Sales Manager – SAAS

Job Ref: DJHB1050a
Role: Junior Sales Manager – SAAS
Location: London
Salary: up to £35,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?

Do you have experience selling software, technology or telecoms solutions into the Enterprise market?

If so, this could be just the role for you!

Reporting into board level, you will have the unique opportunity to work closely with the leadership team for the business to develop new relationships externally.
You will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are looking for likeminded individuals to join them on their growth journey.
Having a great portfolio of customers already, this is a great opportunity for an ambitious individual to embrace and really flourish with a great business who are providing a fantastic technology into the market.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Business Development Director (Professional Services, Customer Experience Consulting)

Job Ref: DJMA1835
Job Title: Business Development Director (Professional Services, Customer Experience Consulting)
Location: South East Based
Salary: £75-£100k, car, car allowance, bonus/OTE
Job Type: Permanent

This is a new additional opportunity for a Business Development Director for an established professional consulting firm who are looking to double in size over the next few years. They have a fantastic portfolio of existing or previous customers and case studies, working with organisations and users to design and deliver CX, UX and Services that improve experiences, efficiencies and outcomes.

This role will be targeting typically, non tender opportunities ranging from £20k – £500k in consulting value.

Previous experience of creating and generating leads, opportunities and sales across professional services and or consulting services will be required. Any experience of Customer Experience and or User Experience service design consulting would also be advantageous.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager – SAAS

Job Ref: DJHB1050
Role: Sales Manager – SAAS
Location: London
Salary: £30,000 – £50,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?
Do you have experience selling software, technology or telecoms solutions into the Enterprise market?
If so, this could be just the role for you!

Reporting into board level, you will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are subsequently developing new departments.
Having a great portfolio of customers to boot already, this is a great opportunity for an ambitious individual to embrace and really flourish with.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Sales Manager – Europe

Job Ref: DJHC4302
Job Title: Sales Manager – Europe
Location: London
Salary: £60k + bonus
Employment Type: Permanent

I am looking for a Sales Manager – Europe, to run a B2B sales operation with a luxury goods organisation in London. This business has enjoyed amazing growth over Europe year on year, and the business has a great story to be a part of.

This is with a luxury goods client, and I am looking for somebody with experience either within this sector, or Hospitality, Retail, or Catering (HORECA). This is a client facing role, as well as having operational management of a team at the Head Office.

A EUROPEAN LANGUAGE IS REQUIRED PLEASE.

Responsibilities:
• Responsible for the successful management of a defined region (Europe), developing and implementing plans that deliver growth and increased brand visibility
• Development and implementation of strategic commercial and marketing plans across major clients and distributors directly, and through Account and Business Development teams
• Achievement of annual and quarterly sales targets, individually and collectively through direct reports
• To provide a 5* experience in all client interactions, offering consultation and support
• Identify cross sell and upsell opportunities to meet customers’ needs and desires
• Delivering personal sales revenues and profitability targets through building strong commercial relationships with clients and distributors
• Achievement of regional targets through the management of direct reports

Key behaviours:
• Willing to travel for business
• Experience and demonstrable track record of managing corporate clients within relevant sectors and driving sales
• Personable and with gravitas to find and interact with key customer decision makers
• Networking and Relationship builder – the ability to find and build long term relationships
• Collaborative and able to work across all functions
• Proactive management & improvement of the Customer Experience
• High level of self-management and initiative
• Additional languages

If you are interested in applying for this position, you will need to have a proven track record of driving sales in office and field based environments.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Project Manager

Job Ref: DJJM1263
Job Title: Project Manager
Job Location: London
Salary: up to £35k plus bens
Employment Type: Permanent

Working within the project management team, this role is with an organisation which is growing and expanding, operating within an evolving and competitive market sector. The post-holder will play a pivotal role in programmes across the contact centre and wider operations. Working as part of the project management team you will input into future strategy and development, drive continuous improvement and deliver technology enhancements.

Responsibilities will include:
• Manage project delivery from beginning to end.
• Build and maintain successful relationships across key stakeholders
• To make sure all relevant targets and deadlines are met
• To evaluate, rethink and amend current programmes where necessary
• To work with contact centre professionals in order to help them fulfil their needs
• Develop and manage continuous improvement of process

The ideal candidate will have a passion for customer service with a specific concentration on new technologies and process efficiency. You will be able to evidence first-hand experience of developing & delivering relevant customer service technology have a good understanding for new technology and channels. Individuals with excellent communication skills, who can cite significant experience of project leadership, change and strategy, in conjunction with multiple stakeholder groups and contact centre experience, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Continuous Improvement Manager/Continuous Improvement Lead (Lean Six Sigma)

Job Ref: DJMA1831
Job Title: Continuous Improvement Manager/Continuous Improvement Lead (Lean Six Sigma)
Location: Permanent relocation required to an international location
Salary: £40-60,000 UK Equivalent (Paid in local currency) negotiable dep on candidate and experience, bonus, relocation assistance, benefits.
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to an offshore location for a permanent role. Due to the relocation this large customer contact centre operation are looking for a Subject Matter Expert, a proven and experienced Continuous Improvement Manager, or Continuous Improvement Leader, with ideally a Lean Six Sigma certification.

The role will take responsibility for guiding and directing the process of addressing business challenges, clearly articulating business problems and opportunities, designing and presenting business solutions and following through to successful implementation, which realises defined objectives.

As the ‘go to’ across a large complex contact centre operation for business improvement, you will be able to work collaboratively with stakeholders to identify impact opportunities for improvements.
You will lead a team of business improvement and Business Intelligence Managers and Analysts who will be delivering multiple projects and change at any time.
Using an agile approach you will be able to develop actionable, targeted change management plans, including communication plans, sponsor roadmaps, stakeholder engagement strategies, coaching and training plans.
If you are interested in applying for this position, you will need to have proven within a lean six sigma continuous improvement capacity, leading and delivering continuous improvement programmes which realise significant business benefits within a contact centre environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Face to Face Sales Representative

Job Ref: DJJM1259
Role: Face to Face Sales Representative
Reporting to: Operations Director
Location: London
Salary: Up to £35,000 basic + benefits
Employment Type: Permanent

A fast-growing company in a competitive market sector are looking for a driven Face to Face Sales Representative to join them due to expansion. A well-established business, the company really are challenging the norm in what they do. The successful candidate will deliver results by gathering enough leads across the UK, then present solutions by understanding and adapting to their needs, as well as writing quotations and closing proposals.

Duties include:
• To place yourself within partners hubs and generate leads.
• Liaise with head office sales teams to see the leads through to fruition.
• Managing relationships with partners and subcontracts
• Providing value-based consultancy

Key requirements:
• Strong sales experience, preferably in a B2C environment
• A strong desire to achieve
• A good understanding of commercial issues for managers
• Experience from the contact centre industry and/or consultancy is desirable

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Director/Managing Director Contact Centre

Job Ref: DJMA1827
Job Title: Contact Centre Operations Director/Managing Director Contact Centre
Location: Permanent relocation required to an international coastal location
Salary: £100-120,000 UK Equivalent (Paid in local currency) negotiable dep on candidate and experience, up to 50% bonus, relocation assistance, benefits.
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to a large international coastal location for a permanent, senior, strategic role within a large contact centre operation (1000 Plus FTE).

The role will be tasked with shaping the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high-quality service delivery to customers.

This is a fast growth outsourced environment and the business will be looking for individuals who can build and develop motivated, highly engaged, performance focussed teams and grow and develop strategic level client partnership operations.

You will be used to managing a P&L, developing budgets and financial forecasts. Building and developing influential relationships with internal and external stakeholders. Developing client relations to ensure the ongoing success, improvement and future retention and growth of accounts.

If you are interested in applying for this position, you will need to have proven experience gained at a strategic level working within a third-party supplier management, outsource, or BPO capacity, ideally with an understanding of the telco industry.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1246
Job Title: Contact Centre Manager
Job Location: London
Salary: up to £50,000+ bens
Employment Type: Permanent

Reporting to the Head of B2B, this role is with a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure a first-class customer experience in all interactions
• Performance management of team members, including driving a coaching culture and planning training programmes
• Driving engagement and loyalty of employees, through development of reward schemes and recognition
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for coaching and developing staff, have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship

Head of Digital (On-line Community Content/Chat)

Job Ref: DJKG1287a
Job Title: Head of Digital (On-line Community Content/Chat)
Location: Stoke-on-Trent or London
Salary: £70k to £85k (plus 20% bonus and benefits)
Employment Type: Permanent

This is a fantastic opportunity for an experienced Head of Digital to manage the online community chat and join an innovative and forward-thinking digitally led organisation. The Head of Digital will oversee the “chat community” function of the business with around 7 Operations Managers and between 70 and 100fte.

This role requires you to be able to work closely with the Customer Services Director and you will be responsible for the Operations of the overall “Chat Community Team”. You will build and develop this online community along with building relations with senior internal and external stakeholders.

Responsibilities:
• Create a vision and strategy for the UK Community Chat Operations
• Work closely with stakeholders and create and engaging an exciting chat content
• Formulate key measurements to ascertain ROI and SLA
• Analyse and interpret the customers data and trends
• Manage and develop the Operations Managers

If you are interested in applying for this position, then you will need to have managed a medium to large operational team and have led a Chat, Social Media, Marketing or Digital team. They are looking for someone that has developed an on-line community chat i.e. blogs, community Facebook or business or service pages whereby people can talk collectively as a community). Someone that is passionate about delivering creativity and innovation with the team.

Drive Ambition and Innovation is essential for this role.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.