Senior Project Manager – Project Manager – Customer Project Manager (12 Month Fixed Term)

Job Ref: DJJM1183
Job Title: Senior Project Manager – Project Manager – Customer Project Manager (12 Month Fixed Term)
Location: Birmingham – Midlands
Salary: £50,000 plus bens
Job Type: Contract

An opportunity for an experienced Project Manager to take responsibility for a multi-channel, digitally aligned Customer, change and transformation project managing a number of different strands within a wider change and transformation project.

The Senior Project Manager will be able to bring passion, rigor and the ability to develop a scaling change and transformation project. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this brand apart from the competition.

As the Senior Project Manager within the customer service department, you will work with the heads of department and other project specialists to identify and develop, a large-scale change and transformation project, driving the project whilst making sure that the project is running efficiently, on time and within budget.

You will take full ownership and responsibility for the overall running of the change and transformation project, coaching and developing skills within the existing team to deliver a positive, engaging and efficient programme. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

The ability to prioritise and set daily tasks, meet deadlines and manage a project against budget is essential, you will be heavily involved with stakeholders so stakeholder management and the ability to communicate with all streams within the business is a must.

Responsibilities:
• Manage cross-functional change and transformation project
• Hands on management with active participation to help accelerate projects
• Establish and define project plans
• Identify all technical and project issues then develop procedures to track performance against objectives to make corrections where necessary.

Required attributes:
• Excellent relationship building skills and credible in front of stakeholders at all levels
• Effectively and clearly communicate at all levels in any given scenario
• Understanding of contact centre technologies and processes
• Experience of analysing large scale data
• Prince2 qualified

If you are interested in applying for this position, you will need a proven track record as a Project Manager, having experience of managing to deadline and budget to develop an improved customer service offering. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Asset Manager

Ref: DJRL1037
Role: Asset Manager
Type: FTC until April 2020
Location: Northampton, Northamptonshire, East Midlands
Salary: Up to £47,500 + Benefits

Our client is looking to recruit a dynamic and innovative corporate Asset Manager to lead and advise as part of a new team delivering major multi £million development projects and enterprise support in Northampton.

The Asset Manager will provide a high quality and comprehensive strategic and operational commercial Asset Management service to the public body. The role will include all aspects of property valuation, property management, leasing, property review and appraisal, whether related to operational, investment or surplus property holdings.

As Asset Manager you will manage a diverse range of commercial investment property to maximise rental income and investment value. You will provide strategic support in terms of formulation and implementation of policy, working with other strategic partners as necessary. For example: HCA, DCLG, NCC, LEP’s and so on.

You will be required to drive delivery of the commercial assets work in order to maximise the benefits to the public body. You will need to lead on the valuation of the property for a wide range of purposes including: insurance, fixed asset register, feasibility studies, options appraisal, acquisition and disposal, RTB and letting purposes. You will need to undertake property reviews and evaluation work to be able to identify scope for alternatives uses of property, enhanced asset values, disposal or transfer options. You will also coordinate the disposal of surplus property to maximise the generation of capital receipts.

Part of your role will be to manage the building maintenance function to ensure adherence to statutory and regulatory frameworks.

The successful candidate will:
• Have at least 5 years relevant broad estate management experience post entry into professional membership of RICS.
• Have experience of managing a multi-disciplinary team, including professionally qualified staff.
• Have strong knowledge and experience of property valuation for wide range of purposes, strong understanding of statue and regulations related to the ownership of land and property and ability to accurately interpret complex legal documents.
• Have experience or knowledge of working within a local authority estate management role.
• Have experience of contract negotiation and management.
• Have strong problem solving and analytical skills.
• Have IT skills including knowledge of the GVAS system.

In return, our client will provide you with an excellent benefits package with a fantastic pension, 30 days holiday plus bank holidays and flexible working.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Property Health & Safety Manager

Ref: DJRL1033
Role: Property Health & Safety Manager
Type: Permanent
Location: Nottingham, East Midlands, Midlands
Salary: Up to £45k + Benefits

A leading and forward thinking national company are looking to recruit a highly motivated and confident Property Health & Safety Manager for their Nottingham office.
This market leading property company are looking for an experienced Property Health & Safety Manager and within this role you will manage a team to deliver maintenance programmes and compliance regimes which ensure the company meets and maintains its legislative obligations in relation to Gas, Asbestos, Water, and Mechanical and Electrical safety.

You will need to be able to deliver an effective and comprehensive planned assessment and maintenance programmes which mitigates emerging risks across the companies wider portfolio.
As Property Health & Safety Manager, you will oversee a team of M&E surveyors and compliance experts and will hold responsibility to ensure planned servicing, assessment and maintenance regimes meet legislative requirements and are delivered on time.

You will manage the performance of the technical surveyors and compliance experts so that it functions as a cohesive, high performing team which achieves legislative targets and standards while continuously improving the service for their customers

The successful candidate will be:
• An experienced Property Health & Safety Manager with relevant Engineering Qualifications
• A confident and competent manager able to inspire and manage specialist direct reports, influence key stakeholders and use excellent communication skills and technical knowledge.
• Excellent in demonstrating organisational and project management skills and also have the ability to review operational risks, plans and task and manage a team to meeting changing or conflicting priorities
• Able to have the ability to drive continuous improvement, proven track record of building strong relationships at all levels and skilled at communicating appropriate expectations in relation to compliance and technical risk management.
• Conversant in legislation and regulation relating to Fire Safety, Gas Safety, Water and Legionella Safety, Electrical Safety, Asbestos, Passenger Lift and other M&E equipment.

In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Director

Job Ref: DJMA1776
Job Title: Business Development Director
Location: UK
Salary: £100-120,000 base salary dependent uncapped commission
Contract Type: Permanent

This is an opportunity to join a well-established outsourced service provider who has undergone significant transformation and has ambitious growth plans for the future; people, solutions and technology drive their ability to deliver exceptional customer solutions across a multichannel customer contact and digital contact environment.

As part of their growth strategy they have an opportunity for another proven new business developer to join as a Business Development Director to continue to develop their client acquisition strategy.

As the Business Development Director you will be responsible for delivering the go to market strategy to develop and deliver business for the outsourced provision of a range of multichannel customer and digital contact centre services to specific verticals and will be responsible for the end to end development of leads, pipeline to opportunity close.

Some of the duties and responsibilities will be:
• Achieve Sales targets through the securing of new contracts and clients
• Liaison and collaboration with the senior operational leadership team, bids, solutions, operations and technical services team.
• Engagement with marketing to drive lead generation
• Engagement with client services to explore opportunities across existing client base
• Management of Pipeline, Sales plans and Sales documentation as appropriate
• Proactively upsell and cross-sell other services as appropriate
• Develop strategic relationships between the business and new customers.

If you are interested in applying for this position, you must be able to demonstrate your ability and experience in successfully achieving new business sales targets and must show adaptability and a willingness to go the extra mile in differentiating yourself and proposition from the competition. You will need proven experience of selling Outsourced services across Contact Centres, Customer Service, outsourcing, BPO or consultancy services.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Solutions Architect

Job Ref: DJMA1775
Job Title: Solutions Architect
Location: UK
Salary: £80-100k base, bonus dep on candidate and experience
Contract Type: Permanent

My client is looking for a Solutions Architect (Contact Centre, Customer Experience and Digital Solutions) to put together pre sales business cases for the effective delivery of digital/ multichannel customer contact.

Working at a strategic level, internally and with global organisations, you will be comfortable in a Consultative and customer facing role.

Some responsibilities are to include:
• Integration of effective customer experience solutions across the multi-channel with a bias
• To be a customer experience expert and strategies best in class customer contact solutions
• Advise on best practise for delivering customer service excellence via the multi-channel
• Work within a pre-sales team in order to identify and build effective digital and multi-channel customer contact strategies in favour of providing a best in class customer experience
• Build the strategy for multi-channel customer contact solutions
• Understand when and how telephony, webchat, social media communication, e-mail and SMS customer communication works best and the impact that this has on the customer
• Communicate best in class customer contact solutions externally via client meetings and business conferences
• Provide a best in class and consultative service, with the ability to build market leading customer contact business models
• Work cross functionally within complex organisations being able to influence at all levels

Attributes:
• You will need a proven track record of high impact success in a consultative and complex sales environment
• Ability to interpret data and map customer experience journeys across voice, digital and multi channels
• Experience of building large scale customer contact solutions
• An exceptional level of interpersonal skills in order to influence internal and external stakeholders to drive business outcomes
• Be a very credible client services manager, understanding and being sympathetic to the client’s needs, with the end users customer experience at the heart of your activity
• Customer centric
• Entrepreneurial and creative nature
• High sense of urgency and self starting attitude
• Analytical nature
• Excellent problem solving skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Insight Manager

Job Ref: DJPF1223
Job Title: Customer Insight Manager
Location: Nottingham, East Midlands
Salary: £35,000 Plus generous holiday allowance and pension, Flexible Working
Employment Type: Permanent

As the Customer Insight Manager, you will have responsibility for further developing a successful and established business insight team. The Insight department was set up four and a half years ago and has built a market leading reputation for their work on segmenting our audience.

Some of the Responsibilities include:
• Maintain and build the insight department, through setting, implementing and monitoring of departmental objectives, service plans and budget.
• Embed a culture of evidence-based action
• Establish and maintain an organisational-wide performance monitoring ‘segmentation’ dashboard that enhances existing processes and based on strong information management and data integrity principles.
• Direct line management responsibilities for insight specialists, website/data specialist
• Proactively and continuously review the strategic and operational insight needs of departments. ranging from data collection, KPI setting advice and monitoring, data interpretation and training.
• Collect relevant insights using a range of innovative and appropriate qualitative and quantitative research methods.
• Assess current and future trends, issues, needs, behaviours and perspectives
• Support the development of the membership database and website platform, leading on new improvements

If you are interested to apply:
• Demonstrable experience in an insight or customer analytics role, including developing and executing an insight strategy, producing actionable insight impacting on business benefits and the development and use of segmentation and personas.
• Experience and ability of applying insight knowledge to influence and improve marketing and communications activity.
• Advanced user of analytical software (including MS excel, survey sites, SPSS or equivalent data analytics software).
• Experience of managing staff and using performance management mechanisms.
• Demonstrable experience of working with partners and managing external suppliers/consultants.
• Demonstrable experience of designing, delivering and reporting on research projects that utilise both qualitative and quantitative research methods, for example, observation, interviewing, focus groups, interactive workshops, ethnographies, forums and surveys.
• Proven ability to analyse and convert complex information into concise and meaningful conclusions (including marketing mixes and viable action plans) and experience of delivering research findings and/or providing training to colleagues in an engaging and meaningful way.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1222
Job Title: Resource Planning Manager
Location: East Midlands, Northamptonshire, Cambridgeshire
Salary: £45,000
Employment Type: 12 Month FTC

This is a 12 month FTC for an experienced Resource Planning Manager to manage a team of Analysts to deliver end to end Resource Planning within a multi-channel Contact Centre operation.

Some of the Responsibilities include:
• Leading the team to ensure resources are effectively deployed across all business areas through the delivery of the planning cycle for telephony, back office and retail activities within a multi-skilled & multi-site operation
• Anticipating business needs and requirements through monitoring and analysis of trends and data, in order to provide mitigation options to the Operation
• Driving continuous improvement in all processes and systems used within Scheduling & Forecasting.

If you are interested to apply:
• Ability to translate & implement plans
• Be able to work with all teams across the group to promote the benefits of effective planning and display the appropriate leadership qualities while doing so
• Extensive knowledge of Workforce Management systems and working knowledge of telephony applications
• Ability to analyse complex situations and data and take rapid remedial action
• Extensive knowledge of Verint Workforce Management systems and working knowledge of Avaya telephony applications

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Leader/ Team Manager – Contact Centre

Job Ref: DJAD1068
Job Title: Team Leader/ Team Manager – Contact Centre
Location: Bourne, Lincolnshire, East Midlands
Salary: £26,000
Employment Type: Permanent

A company with a truly customer centric culture is looking for a Team Manager to join their contact centre due to expansion. The successful candidate will use their proven experience in a Customer Care environment and natural leadership skills to manage a team of up to 12 full and part-time Customer Care Agents on a 4on 4off working pattern. Day to day, you are responsible for their well-being, conduct and performance.

The Team Manager will:
• Relate to and adapt to the different personalities and management styles required of your team.
• Ensure policies and procedures are adhered to at all times
• Organise teams daily, weekly and monthly OKR’s, weekly team meetings and weekly one on one consults
• Contingency planning and the management of operational shortcomings
• Assisting with performance reviews, hiring, absences, holiday planning and rostering
• Responsible for budgetary reimbursements awarded by your team
• Provide data-based reports to stakeholders regarding the performance of your team.
• Be the biggest advocate for your team in a proactive and positive manner, whether via pushing for reduced contacts via web deployments or improved communication with other teams.
• Manager call-backs will be handled professionally and in a timely manner such that your reputation of doing what’s right for the customer precedes you and is demonstrable to your team.

If you are interested to apply and have experience managing a contact centre team, are truly driven by delivering best in class customer service and can commit to the 4 on 4 off shift pattern please do get in touch. Zendesk experience would be advantageous.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Recruitment Consultant

Ref: DJRL1030
Role: Recruitment Consultant
Location: Lichfield, Staffordshire, Midlands
Salary: Competitive Salary + Uncapped Commission

Why not work in one of the most beautiful and historic Cities in the UK, with beautiful architecture including the three spired cathedral and a plethora of resturants and bars.

Based right in the centre of this stunning City, Douglas Jackson are an independently owned, boutique recruitment consultancy who offer a professional, high quality recruitment consultancy and executive search services for permanent, or fixed term contract for mid and senior management level appointments across the customer landscape.

We have an opportunity for an individual who will be focussed entirely on developing new and existing relationships to identify leads and opportunities within this predominantly more technical skill set environment, placing skilled individuals on a permanent and fixed term contract level.

Working closely with the existing team to manage and nurture existing and new accounts to ensure the best level of customer service is realised. Supporting the team and customers; clients and candidates, to achieve successful recruitment solutions and the provision of a professional, quality led service.
In return we offer a professional, friendly and fun team, who provide specialist recruitment consultancy services at a mid, senior and executive management level, on a contingent and retained basis and are proud to work with some of the UK’s leading organisations and globally recognised brands.

The role will offer a competitive basic salary and uncapped commission of up to 50% of billings and attractive benefits. We have weekly, monthly and quarterly incentives which give you the opportunity to finish work early, meals out and much more.

Our offices are situated just 5 minute walk from Lichfield Train Station which is just 40 minutes from Birmingham New Street or Stoke on Trent stations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Employee Engagement Advisor

Job Ref: DJAD1062
Job Title: Employee Engagement Advisor
Location: Nottingham, East Midlands, Midlands
Salary: £34,000
Employment Type: 12 month FTC

Are you currently a Team Leader/ Manager/ Employee Engagement Lead in a contact centre environment who is passionate about employee engagement? If you are passionate about employee engagement and are keen to help a business going through a huge transformation with their engagement strategy this may be the role for you!

Some of the Responsibilities include:

• Through effective communication and co-ordination, support the employee engagement survey process to deliver high response rates for annual and pulse surveys
• Support managers to ensure that the engagement action planning process is effectively carried out across all teams, that action plans are acted upon and monitored, and that progress is communicated so that improvement in engagement is made at team and CC level.
• Identify themes from surveys and, in conjunction with SMEs and other colleagues, develop cost effective and impactful initiatives to address them including facilitating best practice sessions with people managers
• Work with managers to co-ordinate activities to promote effective pan-organisation understanding such as visits of TLs to Head Office or Group functions to the CCs.
• Proactively identify and recommend further opportunities for good employee engagement and support Group or CC-wide initiatives
• Provide regular reports on engagement activity and progress
• Develop and implement a range of mechanisms to measure and monitor the impact of initiatives and provide insight into employee experience. These might include:
• Setting up and/or facilitating focus groups on a regular or ad hoc basis to ensure a range of views is regularly heard

If you are interested to apply you will:
Have a good understanding of principles of employee engagement and recognition in a contact centre environment and have experience of initiating ideas or activities.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.