Head of Global Recruitment

Job Ref: DJMA1820
Job Title: Head of Global Recruitment
Location: Europe. (The role will be based outside of the UK and will require a permanent relocation)
Salary: Base salary base plus bonus and some relocation assistance and benefits
Employment Type: Permanent

We have a fabulous opportunity for an experienced Head of Global Recruitment to join a fast growth global technology provider, with a large international customer contact operation, as well as a growing head office and support function requirement, this role will be required to permanent relocate outside of the UK

You will take strategic responsibility for the attraction of talent, recruitment process and development for all levels of the organisation. Working with senior stakeholders you will understand the operational plans, priorities and recruitment objectives for the short and long term to create recruitment strategies, partnerships and activities which ensure the onboarding and successful hire requirements.

You will build develop and lead a team of internal recruitment partners who will work in partnership with the wider business functions to gain a true understanding of business needs and future requirements and develop the best attraction strategies for an international, multi-lingual workforce.

You will provide strategic direction on recruitment strategies to ensure the business attracts, engages and retains diverse, skilled talent which will allow the business to continue to innovate and scale.

If you are interested in applying for this position, you will need to have a proven internal recruitment background at a senior/managerial level, or you may work as a recruiter in a RPO or large scale high volume recruitment environment. You will be used to recruiting a wide variety of roles but exposure to the customer contact centre requirements would be advantageous.

You will have excellent communication skills and stakeholder management. Able to work in an empowered fast growth environment, a can do attitude, with the ability to drive effective change.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Customer Success, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Training and Development

Job Ref: DJMA1819
Job Title: Head of Training and Development
Location: Europe. (The role will be based outside of the UK and will require a permanent relocation)
Salary: Base salary base plus bonus and some relocation assistance and benefits
Employment Type: Permanent

We have a fabulous opportunity for an experienced Head of Training and Development to join a fast growth global technology provider, with a large international customer contact operation, as well as a growing head office and support function requirement, this role will be required to permanent relocate outside of the UK

You will take strategic responsibility for the successful on-boarding, development and retention of new and existing talent. Working with senior stakeholders you will understand the operational plans, priorities and long-term objectives to establish a successful learning and development, training function which helps engage, develop and enrich the skills, development, growth, progression and experience of all levels of personnel across this global business.

You will build develop and lead a team of training and learning professional partners who will work hand in hand with the wider business functions to gain a true understanding of business needs and future requirements, writing, designing and delivering effective training and tools, utilising the most effective channels to develop and improve hard and soft skills, behaviours, product and service knowledge.

You will provide strategic direction and hands on leadership for training and learning and development strategies to ensure the business on boards, engages and retains diverse, skilled talent which will allow the business to continue to innovate and scale.

If you are interested in applying for this position, you will be an experienced Manager, Head of, or Director of a training team. Used to working ideally with a fast growth large, possibly international business.

You will have excellent communication skills and stakeholder management. Able to work in an empowered fast growth environment, a can do attitude, with the ability to drive effective change adding value and enhancing performance.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Customer Success, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Director/Head of Contact Centre

Job Ref: DJMA1817
Job Title: Contact Centre Operations Director/Head of Contact Centre
Location: Permanent relocation required to a large European city (non UK).
Salary: to Circa 100,000 EUROS negotiable dep on candidate and experience (base, bonus, benefits, small relocation package)
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to a large European City for a permanent role.

The position will lead a large team within contact centre operations, in a sales through service, retention, loyalty or service environment.
This is a fast growth outsourced environment and the business will be looking for individuals who can build and develop motivated, highly engaged, performance focussed teams. You will be used to managing a P&L and developing influential relationships with internal and external stakeholders. Developing client relations to ensure the ongoing success, improvement and future retention and growth of accounts.
The Head of Contact Centre will oversee client campaigns and have full relationship management responsibility, as well as owning the operational delivery, recruitment, onboarding, planning, process improvements etc to achieve SLA’s and KPI’s across sales and service for a multi disciplines, multi-lingual, multi-channel operation.

A senior leader you will have the gravitas, influence and operational, commercial experience to take full P&L responsibility, drive the strategic vision and own sales and service with many blue chip and award winning brands for UK, European and a global customer base. The role will include team leadership, development and performance, as well as being the primary point of contact for the external stakeholders on a strategic level.

If you are interested in applying for this position, you will need to have proven Head of Contact Centre/Account Director/Client Services Director level experience gained at a strategic level working within a third-party supplier management, outsource, or BPO capacity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Director/Managing Director Contact Centre

Job Ref: DJMA1811
Job Title: Contact Centre Operations Director/Managing Director Contact Centre
Location: Permanent relocation required to an international coastal location
Salary: £100-120,000 UK Equivalent (Paid in local currency) negotiable dep on candidate and experience, up to 50% bonus, relocation assistance, benefits.
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to a large international coastal location for a permanent role senior, strategic role within a large contact centre operation (1000 Plus FTE)

The role will be tasked with shaping the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high-quality service delivery to customers.

This is a fast growth outsourced environment and the business will be looking for individuals who can build and develop motivated, highly engaged, performance focussed teams and grow and develop strategic level client partnership operations.

You will be used to managing a P&L, developing budgets and financial forecasts. Building and developing influential relationships with internal and external stakeholders. Developing client relations to ensure the ongoing success, improvement and future retention and growth of accounts.

If you are interested in applying for this position, you will need to have proven experience gained at a strategic level working within a third-party supplier management, outsource, or BPO capacity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Revenue Management (Director)

Job Ref: DJMA1813
Job Title: Head of Revenue Management (Director)
Location: Europe, (If permanent relocation is not possible, the role can be home based, however there will initially be a requirement to be on site in a European city, followed by at least twice a month.
Salary: to 75-85,000 EUROS (Possible flexibility dependant on candidate)
Job Type: Permanent
Fluent English is required.

This is a newly created opportunity for an experienced Head of Revenue Management to join this fast growth online, digital, global business and one of the fastest growing technology businesses in Europe.

As the Head of Revenue Management, you will be an experienced manager, as well as strategist as you take responsibility for defining the business targets, budget definition and action plan to drive future performance. You will build and lead a new team who will deliver effective budgets, planning and pricing strategies to continually enhance the business performance and achieve company objectives.
You will take full ownership of business targets and budget definition, working with senior stakeholders, the board of directors and external investors to present and communicate business case, strategy and achievements across this international business.

You will lead the P&L performance control (from the very top line to the net revenue margin) vs. the defined budget.

Identify and optimise pricing opportunities identified through tactical pricing actions.

If you would like to apply for this exciting position, you will be an experienced strategic leader within revenue management, who would like the opportunity to build and develop a brand new, best practice function and team for an exciting, challenging online disruptor. You will need excellent stakeholder relationships, with the gravitas and communication skills to operate across all levels’ investors, board, stakeholders and peers.

The company Head Office is based in a large city in Europe, if permanent relocation is not possible, the role can be home based, however there will be an initial requirement to be on site within the European head office for the first few month, followed by a requirement of visits at least twice a month.
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Programme Director

Job Ref: DJHC4282
Job Title: Programme Director
Location: UK wide with travel
Salary: Up to £100k + car + bonus
Employment Type: Permanent

This is an opportunity for a proven senior programme executive to join an exciting, well established and forward thinking business.

You must have 10 years’ experience specifically within programme management in order to be considered for this role!

Some of the duties will include:
• Delivering the turnaround of programmes of a high value of complex nature (£10m+)
• Shape new Programmes and re-shape existing ones, including setting up the programme structure, pulling in of resources and detailing skillsets required
• Direct and motivate the overall Programme team in order to deliver business outcomes to a consistently high standard, on time and within budget
• Remain commercially focused, liaising with the wider business to ensure the contractual position is always secure
• Think strategically as well as commercially for the benefit of long term client relationships
• Challenge the status quo and cope with unusual/non-standard problems and issues
• Recommend alternative options and approaches to all kinds of complex situations, presenting a ‘can do’ attitude
• Be a trusted advisor to internal and external stakeholders, having excellent coaching skills
• MSP qualifications or equivalent are essential

If you are interested to apply for this position then you will need proven experience as a senior programme executive, managing cross functional commercial and client relationships.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Vendor Manager

Job Ref: DJMA1804
Job Title: Vendor Manager
Location: Permanent relocation required to the CZECH REPUBLIC – RELOCATION OPPORTUNITY FOR UK/EU EX PAT, relocation assistance available
Salary: £dep on candidate and experience. (Paid in CZK)

You will play a pivotal part in the business achieving it’s goal of being the No 1 service provider for customer service across their sector.

The Vendor Manager will work as part of Vendor team overseeing a number of global partner supplier in the provision of both front and back office customer contact services. This is a fast paced and constant change environment and as such a robust, analytically minded, excellent communicator will be required to ensure optimum success and performance within this role.

You will be tasked with working with the global, multi lingual global partner suppliers to help deliver a customer experience strategy which will not just satisfy but wow their customers, look at the end to end customer journey and customer experience, across multiple channels of contact and a global contact centre estate to identify continuous improvement and enhance quality and contractual performance.

They are looking for a diligent, robust customer contact professional with an open mind and willingness to jump in to a very dynamic and growing environment. (this is not a traditional customer contact centre environment)

If you are interested in applying for this exciting opportunity, you will need proven experience working in a customer contact centre, within a BPO, Outsourcing or Vendor, contact management capacity. The ability to communicate and influence at all levels will be key, as will an enquiring mind and the ability to act.

The ability to produce and interpret data and identifying when strategic intervention or change is required, coupled with excellent people and stakeholder manager you will be a natural leader, process and detail orientated.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.