Head of Collections

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Job Ref: DJHC4308
Job Title: Head of Collections
Location: North West
Salary: Up to £70k salary plus benefits
Employment Type: Permanent

I am looking for a Head of Collections for a forward-thinking organisation who prides themselves upon doing the right thing by people. This is a multi-site role.

You will be responsible for setting the collections strategy for the operation.

Responsibilities:
• Develop the total debt management strategy providing clear vision for prevention, early intervention and arrears recovery
• Develop specific targets for customer arrears, business drivers, systems, priorities and associated risks (including mitigation action) for the collections function
• Ensure that the business delivers excellent services to its customers by providing top performing, innovative income management services with focus on customer engagement and support
• Lead and develop the collections team to deliver a best in class service by providing clear direction, regularly reviewing work outputs, setting improvement targets and appraising individual performance
• Undertake the role of strategic lead for the collections function taking ownership of the associated policies, procedures and systems
• Act as subject matter expert for the collections function ensuring compliance with relevant bodies and best practice standards
• Ensure that customer needs and requirements are acted upon as a priority
• Ensure commercial viability of the function, providing the necessary management reports and ensuring the best possible commercial performance

Key behaviours:
• Demonstrable strong operational experience of collections and/ or debt management
• Proven ability of creating a collections strategy and translating this into meaningful plans that have delivered positive outcomes
• Experience of successfully leading and motivating operational teams
• Customer centric
• Performance focused
• A driver of change
• Peoples person being able to effectively build credible relationships at all levels
• Collaborative and open communication

We welcome all applicants, and this employer is committed to and keen that their leadership teams reflect the diversity of their employees and customers. If you would like to have a confidential discussion, or to learn more about their commitment to Diversity and Inclusion please do get in touch.

If you are interested in applying for this position, you will need to have a proven track record of working in a customer service environment, and ideally within collections and/ or debt management, managing specialist staff and stakeholders, in very people centric cultures.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager

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Job Ref: DJHC4306
Job Title: Sales Manager
Location: Home based
Salary: £60k flat salary, no commission
Employment Type: Permanent

I am looking for a Sales Manager to run a sales operation with a Fintech organisation in London. This business has enjoyed amazing growth year on year, and the business has a great story to be a part of.

I am looking for somebody ideally from financial services. This is to manage a remote telephone-based sales workforce who convert leads into sales from customers who drop out at their online basket stage. This is a newly created function within the business.

Responsibilities:
• Responsible for the successful management of a sales operation
• Achievement of revenue and sales conversions
• To promote and provide a 5* Customer Experience in all customer interactions
• Identify cross sell and upsell opportunities to meet customers’ needs and desires
• Delivering sales revenues through an open and encouraging leadership style

Key behaviours:
• Willing to travel between sites and to manage staff
• Experience and demonstrable track record of managing customer operations and driving sales or sales through service
• Collaborative and able to work across all functions
• Proactive management & improvement of the Customer Experience
• High level of self-management and initiative as this is a remote role
• Very values led as an individual

If you are interested in applying for this position, you will need to have a proven track record of driving sales in a very people focused and customer centric environments.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analysts

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Job Ref: DJPF1315
Job Title: Resource Planning Analysts
Location: North West
Salary: Up to £30,000 base, pension, benefits.
Employment Type: Permanent

We are looking for a number of Resource Planning Analysts in the North West.

Working within a growing digital services business, they are looking to become an industry leader.

As a Resource Planning Analyst, you will play an integral part in the team and help your colleagues to deliver performance improvements across forecasting, planning, scheduling, on a real-time, daily, weekly and monthly basis.

Working with the WFM tool you will have the opportunity to develop and further your career, whilst making a real impact in the delivery of reliable and excellent customer service.

If you have experience of Workforce Management, Resource Planning and Contact Centre metrics and you want to work in an environment that will help you develop and grow in a business that is rapidly growing, this role might be for you.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

This is not a job alert

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You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis. What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing. If you follow the article and need a sounding board, then do let us know. There is a short video, which can be viewed here.