Junior Sales Manager – SAAS

Job Ref: DJHB1050a
Role: Junior Sales Manager – SAAS
Location: London
Salary: up to £35,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?

Do you have experience selling software, technology or telecoms solutions into the Enterprise market?

If so, this could be just the role for you!

Reporting into board level, you will have the unique opportunity to work closely with the leadership team for the business to develop new relationships externally.
You will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are looking for likeminded individuals to join them on their growth journey.
Having a great portfolio of customers already, this is a great opportunity for an ambitious individual to embrace and really flourish with a great business who are providing a fantastic technology into the market.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Business Development Director (Professional Services, Customer Experience Consulting)

Job Ref: DJMA1835
Job Title: Business Development Director (Professional Services, Customer Experience Consulting)
Location: South East Based
Salary: £75-£100k, car, car allowance, bonus/OTE
Job Type: Permanent

This is a new additional opportunity for a Business Development Director for an established professional consulting firm who are looking to double in size over the next few years. They have a fantastic portfolio of existing or previous customers and case studies, working with organisations and users to design and deliver CX, UX and Services that improve experiences, efficiencies and outcomes.

This role will be targeting typically, non tender opportunities ranging from £20k – £500k in consulting value.

Previous experience of creating and generating leads, opportunities and sales across professional services and or consulting services will be required. Any experience of Customer Experience and or User Experience service design consulting would also be advantageous.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager – SAAS

Job Ref: DJHB1050
Role: Sales Manager – SAAS
Location: London
Salary: £30,000 – £50,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?
Do you have experience selling software, technology or telecoms solutions into the Enterprise market?
If so, this could be just the role for you!

Reporting into board level, you will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are subsequently developing new departments.
Having a great portfolio of customers to boot already, this is a great opportunity for an ambitious individual to embrace and really flourish with.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Sales Manager – Europe

Job Ref: DJHC4302
Job Title: Sales Manager – Europe
Location: London
Salary: £60k + bonus
Employment Type: Permanent

I am looking for a Sales Manager – Europe, to run a B2B sales operation with a luxury goods organisation in London. This business has enjoyed amazing growth over Europe year on year, and the business has a great story to be a part of.

This is with a luxury goods client, and I am looking for somebody with experience either within this sector, or Hospitality, Retail, or Catering (HORECA). This is a client facing role, as well as having operational management of a team at the Head Office.

A EUROPEAN LANGUAGE IS REQUIRED PLEASE.

Responsibilities:
• Responsible for the successful management of a defined region (Europe), developing and implementing plans that deliver growth and increased brand visibility
• Development and implementation of strategic commercial and marketing plans across major clients and distributors directly, and through Account and Business Development teams
• Achievement of annual and quarterly sales targets, individually and collectively through direct reports
• To provide a 5* experience in all client interactions, offering consultation and support
• Identify cross sell and upsell opportunities to meet customers’ needs and desires
• Delivering personal sales revenues and profitability targets through building strong commercial relationships with clients and distributors
• Achievement of regional targets through the management of direct reports

Key behaviours:
• Willing to travel for business
• Experience and demonstrable track record of managing corporate clients within relevant sectors and driving sales
• Personable and with gravitas to find and interact with key customer decision makers
• Networking and Relationship builder – the ability to find and build long term relationships
• Collaborative and able to work across all functions
• Proactive management & improvement of the Customer Experience
• High level of self-management and initiative
• Additional languages

If you are interested in applying for this position, you will need to have a proven track record of driving sales in office and field based environments.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Trainer

Job Ref: DJHB1046
Role: Customer Service Trainer
Location: Kent
Salary: up to £30,000 per annum plus bonus, healthcare and life assurance
Job Type: Permanent

Are you an experienced Trainer or Coach with experience in delivering training within a Contact Centre setting?
Are you passionate about keeping the customer at the heart of everything that you do?
Do you enjoy developing colleagues through tailored training programmes?
If so, this could be the role for you.

Working as part of a great brand who are going from strength to strength, continually striving to better their team, who are at the heart of everything that they do, are looking for an individual to represent the brand’s visions and values, you will be responsible for:
• Conducting comprehensive agent induction training, whilst welcoming new team members into the contact centre.
• Designing and creating excellent training material for the ongoing personal development for agents; with a focus on the holistic approach to learning using a variety of coaching methods.
• Coaching a team of CSA’s within a multi-channel contact centre; monitoring both calls and emails.
• Creating a wide variety of fresh and creative training content relatable to performance, ensuring that each person’s role is tailored effectively.
• Experienced in the customer service environment with the capacity to manage and implement change within the business through structured training and development plans tailored to the individual.

You will ideally be:
• An experienced trainer / coach with a passion for developing the businesses people who are at the heart of the business.
• Strong contact centre experience.
• Passionate about the development of others through coaching and mentoring.

This business are looking for leaders to really help to drive the customer operation effectively and brand ambassadors that will spread the vision and values of the organisation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Project Manager

Job Ref: DJJM1263
Job Title: Project Manager
Job Location: London
Salary: up to £35k plus bens
Employment Type: Permanent

Working within the project management team, this role is with an organisation which is growing and expanding, operating within an evolving and competitive market sector. The post-holder will play a pivotal role in programmes across the contact centre and wider operations. Working as part of the project management team you will input into future strategy and development, drive continuous improvement and deliver technology enhancements.

Responsibilities will include:
• Manage project delivery from beginning to end.
• Build and maintain successful relationships across key stakeholders
• To make sure all relevant targets and deadlines are met
• To evaluate, rethink and amend current programmes where necessary
• To work with contact centre professionals in order to help them fulfil their needs
• Develop and manage continuous improvement of process

The ideal candidate will have a passion for customer service with a specific concentration on new technologies and process efficiency. You will be able to evidence first-hand experience of developing & delivering relevant customer service technology have a good understanding for new technology and channels. Individuals with excellent communication skills, who can cite significant experience of project leadership, change and strategy, in conjunction with multiple stakeholder groups and contact centre experience, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning and Reporting Analyst

Job Ref: DJPF1299
Job Title: Resource Planning and Reporting Analyst
Location: Essex, South East
Salary: Up to £27,500 + Benefits
Employment Type: Permanent

My client is looking for a Resource Planning and Reporting Analyst to assist the Planning Manager with the end to end Resource Planning for their Customer Operations Department.

Responsibilities include:
• Produce accurate resourcing forecasts, management reports and analysis.
• Create resource plans including scheduling rotas and shift patterns and supporting the real-time operation of the department.
• Use workforce management tools to optimise resource planning and scheduling processes, to achieve our service levels.
• Manage the production of departmental reporting requirements, including monthly department packs, daily / weekly reporting and/or dashboards.
• Producing clear and easy to understand reports that communicate complicated data analysis and findings to non-technical audiences.

If you are interested to apply:
• Resource Planning experience within a Contact Centre Environment
• Advanced Excel skills with the ability to interpret, enhance and optimise Management Information reporting conducted via multiple Excel spreadsheets.
• Proven experience of working with Workforce Management systems to plan and forecasting contact centre resourcing needs.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning and Reporting Manager

Job Ref: DJPF1298
Job Title: Resource Planning and Reporting Manager
Location: Essex, South East
Salary: Up to £36,500 + Benefits
Employment Type: Permanent

My client is looking for a Resource Planning and Reporting Manager to run the end to end Resource Planning Function for their Customer Operations Department.

Responsibilities include:
• Management of a 100+ seat contact centre resource planning function including shift planning and resource forecasting.
• Implement and manage the development of a new robust resourcing model.
• Produce accurate resourcing forecasts, management reports and analysis.
• Create resource plans including scheduling rotas and shift patterns and supporting the real-time operation of the department.
• Use workforce management tools to optimise resource planning and scheduling processes, to achieve our service levels.
• Manage the production of departmental reporting requirements, including monthly department packs, daily / weekly reporting and/or dashboards.
• Producing clear and easy to understand reports that communicate complicated data analysis and findings to non-technical audiences.

If you are interested to apply:
• Experience of managing Resource Planning within a Contact Centre Environment
• Great communications skills and previous experience of successfully managing teams.
• Advanced Excel skills with the ability to interpret, enhance and optimise Management Information reporting conducted via multiple Excel spreadsheets.
• Proven experience of working with Workforce Management systems to plan and forecasting contact centre resourcing needs.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Trainer / Coach – Contact Centre

Job Ref: DJHB1045
Role: Trainer / Coach – Contact Centre
Location: Kent
Salary: up to £32,000 per annum plus benefits
Job Type: Permanent

Are you an experienced Trainer, Coach, Quality specialist from a Contact Centre environment?
Are you passionate about keeping the customer at the heart of everything that you do?
If so, this could be the role for you.

Working as part of an evolving brand who are going from strength to strength, continually striving to better their workforce who represent the brand’s visions and values, you will be responsible for:
• Coaching a team of circa 50FTE within a multi-channel contact centre; monitoring both calls and emails.
• Identifying improvements in quality and best practice.
• Creating key, achievable KPIs to measure team performance, ensuring that each person’s role is tailored effectively.
• Experienced in the customer service environment with the capacity to manage and implement change within the business through structured training and development plans tailored to the individual.

You will ideally be:
• An experienced team leader with a passion for keeping the customer at the heart of the operation.
• Strong experience from a contact centre environment.
• Passionate about the development of others through coaching and mentoring.

This business are looking for leaders to really help to drive the customer operation effectively and brand ambassadors that will spread the vision and values of the organisation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Team Manager

Job Ref: DJHB1044
Role: Contact Centre Team Manager
Location: Kent
Salary: up to £34,000 per annum plus benefits
Job Type: Permanent

Are you an experienced Team Manager from a Contact Centre environment?
Are you passionate about keeping the customer at the heart of everything that you do?
If so, this could be the role for you.
Working as part of an evolving brand who are going from strength to strength.

You will be responsible for:
• Managing a team of 15FTE within a multi-channel contact centre.
• Developing and managing relationships with internal stakeholders and departments to deliver excellent customer service.
• Handling any escalated complaints from the team as required.
• Managing the team performance against required KPI’s and MI.
• Coaching and mentoring the team.

You will ideally be:
• An experienced team leader with a passion for keeping the customer at the heart of the operation.
• Strong experience from a contact centre environment.
• Passionate about the development of others through coaching and mentoring.

This business are looking for inspiring leaders to really help to drive the customer operation effectively and brand ambassadors that will spread the vision and values of the organisation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.