Sales Manager

Job Ref: DJHC4306
Job Title: Sales Manager
Location: Home based
Salary: £60k flat salary, no commission
Employment Type: Permanent

I am looking for a Sales Manager to run a sales operation with a Fintech organisation in London. This business has enjoyed amazing growth year on year, and the business has a great story to be a part of.

I am looking for somebody ideally from financial services. This is to manage a remote telephone-based sales workforce who convert leads into sales from customers who drop out at their online basket stage. This is a newly created function within the business.

Responsibilities:
• Responsible for the successful management of a sales operation
• Achievement of revenue and sales conversions
• To promote and provide a 5* Customer Experience in all customer interactions
• Identify cross sell and upsell opportunities to meet customers’ needs and desires
• Delivering sales revenues through an open and encouraging leadership style

Key behaviours:
• Willing to travel between sites and to manage staff
• Experience and demonstrable track record of managing customer operations and driving sales or sales through service
• Collaborative and able to work across all functions
• Proactive management & improvement of the Customer Experience
• High level of self-management and initiative as this is a remote role
• Very values led as an individual

If you are interested in applying for this position, you will need to have a proven track record of driving sales in a very people focused and customer centric environments.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1316
Job Title: Resource Planning Analyst
Location: Hampshire / Wales
Salary: Up to £30,000 + benefits
Employment Type: Permanent

This is a newly created position within an exciting and progressive company. Coming in as a specialist in real-time and scheduling you will take over responsibility for monitoring and reacting to all aspects of a live contact centre across inbound/outbound calls and back office with involvement across scheduling and short-term forecasting.

You will be responsible for ensuring the optimal performance of the live environment and take ownership of the scheduled activities to make sure operational plans and measures run smoothly.

From a technology perspective you will need to demonstrate experience working with Work Force Management / Contact Centre software.

This is the perfect opportunity for anyone looking to push forward their career within real-time as with the expansion of the department in the future you will be in prime position to take up a senior role within the team.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Operations Manager

Job Ref: DJHB1055
Role: Customer Service Operations Manager
Location: London
Salary: up to £60,000 per annum plus benefits package
Job Type: Permanent

An exciting opportunity has arisen for a Customer Service Operations Manager to join an established organisation.
Reporting to the Head of Customer Services, you will be responsible for the delivery and performance of the customer service operation for the business and will be required to lead and drive the operational customer service strategy for the organisation of around 100FTE.

Working within a dynamic team, you will be responsible for:
• Taking ownership of the delivery on the customer service department with a particular focus on the development of the people during the scale up process.
• Delivering and implementing the operational strategy for the consistent performance of the customer service team.
• Developing the internal customer service team to create future leaders and a strong succession plan within the business.
• Driving an evolving culture to continually improve processes and procedures to benefit the customer journey.
• Managing the outsource partner to deliver a consistent message for the brand.

You will ideally be:
• Experienced in managing a team within a wider contact centre, reporting into the Head of Customer Service.
• Able to demonstrate the ability to lead a department to continually improve through the development of a changing environment experiencing continual growth.
• Able to lead and mentor teams to achieve success keeping the customer at the heart of the business.
• Experience within a scale up business would be a huge advantage.

This is an exciting management level position within an established organisation who are driving change, positive culture and consistently developing their team internally. You will be required to manage teams onsite and will be the inspirational leader within this growing brand.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

This is not a job alert

You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

 

 

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis.  What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing.  If you follow the article and need a sounding board, then do let us know.  There is a short video, which can be viewed here.

 

 

The full post will be on it’s way to this week if you sign up here.

If you have a subject or would like some help and advice at this time, then please do contact us on 0345 620 9720, or mail@douglas-jackson.com

Hoping everyone is safe and well.  Speak soon.

TeamDJ