Workforce Planning Manager – WFM Tech

Job Ref: DJPF32064
Role: Workforce Planning Manager – WFM Tech
Location: Remote Working
Salary: up to £65,000 per annum + car allowance + bonus
Role Type: Permanent

We are currently on the lookout for a WFM Manager to join an established organisation who are strengthening their Resource Planning Function. Working in a newly created role, this is a fantastic chance to be a subject matter expert in the area of WFM, combining technical knowledge and expertise with business awareness. This role will have specific focus on strategic and operational workforce planning along with providing workforce management related advice and guidance.

Responsibilities include:
• Combine strategic insights with technical knowledge to deliver optimal resource models based upon scenario planning, labour market analysis, working time regulations, predictive models and economic forecasts.
• Use WFM technical expertise in combination of business awareness across various sectors to identify industry best practices and support the creation of a roadmap to ensure the WFM practices.
• Develop strategy to build WFM capability
• Deliver the configuration of WFM tool with a vision of enhancing WFM capabilities across the division.
• Identify knowledge gaps within the WFM.

You will ideally need:

• In-depth knowledge and experience of key WFM concepts and processes like forecasting, capacity planning and scheduling
• Worked in managerial role overseeing WFM analysts, ensuring successful delivery of SLA
• To have a deep understanding and experience with working on one or more WFM tools and platforms
• To have experience of leading and delivering WFM and MIS workstreams/projects.
• To have excellent analytical skills with ability to assimilate information quickly, and communicate key messages simply and effectively to the business to aid decision making
• Strategic, operational and tactical workforce planning experience within a large, complex, multinational organisation

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Operations Insight Analyst

Job Ref: DJPF32049
Job Title: Operations Insight Analyst
Location: North West
Salary: Up to £65,000 base
Employment Type: Permanent

As an Operations Planning and Improvement Analyst, you will play an integral part in the team using data to assess the operations, provide insights and work with the brand leaders to recommend ways to improve processes, solve existing issues and better achieve business goals.

Responsibilities Include
• Key measures to feed departmental objectives & track performance
• Establish content, reported time periods and frequency for maximum impact
• Drive business and departmental business improvement plans
• Drive resource utilisation, ensuring appropriate size, cost and deployment of resources across sales and operations
• Report on complaints, volumes, ratios and issues, losses, errors and points of failure for root cause prevention

Required Experience:
• Proficient in excel, SQL and Tableau
• Project and change management experience will be highly beneficial
• Problem solving and analytical skills
• Proven communication skills

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

This is not a job alert

You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

 

 

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis.  What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing.  If you follow the article and need a sounding board, then do let us know.  There is a short video, which can be viewed here.

 

 

The full post will be on it’s way to this week if you sign up here.

If you have a subject or would like some help and advice at this time, then please do contact us on 0345 620 9720, or mail@douglas-jackson.com

Hoping everyone is safe and well.  Speak soon.

TeamDJ