Business Development Director

Job Ref: DJMA1776
Job Title: Business Development Director
Location: UK
Salary: £100-120,000 base salary dependent uncapped commission
Contract Type: Permanent

This is an opportunity to join a well-established outsourced service provider who has undergone significant transformation and has ambitious growth plans for the future; people, solutions and technology drive their ability to deliver exceptional customer solutions across a multichannel customer contact and digital contact environment.

As part of their growth strategy they have an opportunity for another proven new business developer to join as a Business Development Director to continue to develop their client acquisition strategy.

As the Business Development Director you will be responsible for delivering the go to market strategy to develop and deliver business for the outsourced provision of a range of multichannel customer and digital contact centre services to specific verticals and will be responsible for the end to end development of leads, pipeline to opportunity close.

Some of the duties and responsibilities will be:
• Achieve Sales targets through the securing of new contracts and clients
• Liaison and collaboration with the senior operational leadership team, bids, solutions, operations and technical services team.
• Engagement with marketing to drive lead generation
• Engagement with client services to explore opportunities across existing client base
• Management of Pipeline, Sales plans and Sales documentation as appropriate
• Proactively upsell and cross-sell other services as appropriate
• Develop strategic relationships between the business and new customers.

If you are interested in applying for this position, you must be able to demonstrate your ability and experience in successfully achieving new business sales targets and must show adaptability and a willingness to go the extra mile in differentiating yourself and proposition from the competition. You will need proven experience of selling Outsourced services across Contact Centres, Customer Service, outsourcing, BPO or consultancy services.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Solutions Architect

Job Ref: DJMA1775
Job Title: Solutions Architect
Location: UK
Salary: £80-100k base, bonus dep on candidate and experience
Contract Type: Permanent

My client is looking for a Solutions Architect (Contact Centre, Customer Experience and Digital Solutions) to put together pre sales business cases for the effective delivery of digital/ multichannel customer contact.

Working at a strategic level, internally and with global organisations, you will be comfortable in a Consultative and customer facing role.

Some responsibilities are to include:
• Integration of effective customer experience solutions across the multi-channel with a bias
• To be a customer experience expert and strategies best in class customer contact solutions
• Advise on best practise for delivering customer service excellence via the multi-channel
• Work within a pre-sales team in order to identify and build effective digital and multi-channel customer contact strategies in favour of providing a best in class customer experience
• Build the strategy for multi-channel customer contact solutions
• Understand when and how telephony, webchat, social media communication, e-mail and SMS customer communication works best and the impact that this has on the customer
• Communicate best in class customer contact solutions externally via client meetings and business conferences
• Provide a best in class and consultative service, with the ability to build market leading customer contact business models
• Work cross functionally within complex organisations being able to influence at all levels

Attributes:
• You will need a proven track record of high impact success in a consultative and complex sales environment
• Ability to interpret data and map customer experience journeys across voice, digital and multi channels
• Experience of building large scale customer contact solutions
• An exceptional level of interpersonal skills in order to influence internal and external stakeholders to drive business outcomes
• Be a very credible client services manager, understanding and being sympathetic to the client’s needs, with the end users customer experience at the heart of your activity
• Customer centric
• Entrepreneurial and creative nature
• High sense of urgency and self starting attitude
• Analytical nature
• Excellent problem solving skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Uwch Reolwr Profiad Cwsmeriaid ac Arloesedd

Disgrifiad Swydd

Teitl y Swydd: Uwch Reolwr Profiad Cwsmeriaid ac Arloesedd
Adran: Profiad Cwsmeriaid
Ystod Cyflog: Cystadleuol
Lleoliad Caerdydd – symud i Bontypridd erbyn 2020
Math o Gontract: Parhaol
Sgiliau iaith Gymraeg: Dymunol
Patrwm Gweithio: Llawn amser. Bydd patrymau gwaith amgen yn cael eu hystyried; fodd bynnag, gall anghenion busnes gyfyngu ar y trefniadau a gynigir.
Cliriad Diogelwch: Mae’r penodiad yn amodol ar gwblhau fetio diogelwch lefel sylfaenol y Gwasanaeth Datgelu a Gwahardd yn llwyddiannus (y safon ofynnol).
Cyswllt: mail@douglas-jackson.com

Pwrpas y Swydd

Trafnidiaeth Cymru (TfW) yw’r cwmni dielw sy’n gyrru gweledigaeth Llywodraeth Cymru o rwydwaith trafnidiaeth o ansawdd uchel, diogel, integredig, fforddiadwy a hygyrch yng Nghymru. Ein cenhadaeth yw Cadw Cymru i Symud trwy ddarparu gwasanaeth sy’n canolbwyntio ar y cwsmer, cyngor arbenigol a buddsoddiad yn y seilwaith.

Gall teithwyr rheilffordd ledled Cymru a’i gororau bellach edrych ymlaen at weld eu gwasanaethau rheilffyrdd yn cael eu gweddnewid, diolch i fuddsoddiad gwerth £5 biliwn a fydd yn ariannu gwelliannau sylweddol i amlder ac ansawdd gwasanaethau Cymru a’r Gororau, yn ogystal â chreu Metro De Cymru.

Bydd yr Uwch Reolwr Profiad Cwsmeriaid ac Arloesedd yn gyfrifol am ddatblygu a chyflwyno glasbrint newydd ar gyfer gwasanaeth gwych, gan sicrhau bod y cwsmer wrth wraidd popeth a wnawn. Gan weithio ar y cyd â chydweithwyr ar draws y cwmni a thrydydd partïon, bydd yr Uwch Reolwr Profiad Cwsmeriaid ac Arloesedd yn cyfrannu at ddatblygu brand Trafnidiaeth Cymru mewn sawl cyfrwng, gan hyrwyddo dull ‘un cywair un llais’, gyda phwyslais ar brofiad cwsmeriaid, er mwyn sicrhau bod cwsmeriaid yn derbyn gwasanaeth cyson wych.

Rolau a Chyfrifoldebau:
• Datblygu, cyflwyno a monitro effaith strategaeth profiad cwsmeriaid.
• Llywio’r gwaith o gynllunio, cyflwyno a gwreiddio diwylliant cwsmeriaid-ganolog a’r rhaglen waith gysylltiedig, o’r syniad i’r realiti.
• Cynghori cydweithwyr a chyflenwyr ar ble, sut a phryd i weithredu gwelliannau, gan amlinellu’r prif ofynion, prosesau a gwelliannau parhaus.
• Arwain a datblygu rhaglen Profiad Cwsmeriaid a sicrhau bod gwasanaeth rhagorol yn cael ei ddarparu i gwsmeriaid a rhanddeiliaid.
• Gweithio gydag uwch randdeiliaid a chyflenwyr trydydd parti i ymchwilio i a deall yr amgylchedd presennol a’r cyfleoedd i newid.
• Gweithio gyda’r timau Cyfathrebu a Phrofiad Cwsmeriaid er mwyn hyrwyddo’r syniad o rannu arferion gorau trwy gyfathrebu, hyfforddiant a chymell effeithiol yn fewnol ac yn allanol.
• Creu cynlluniau i ddatblygu ymddygiad, dysgu a sgiliau ar draws meysydd gweithredol.
• Trwy waith ymchwil, dadansoddi a dealltwriaeth, datblygu a chynrychioli llais y cwsmer ledled y cwmni a’i gyflenwyr a’i bartneriaid.
• Gweithio er mwyn parhau i ddatblygu a gwella profiadau cwsmeriaid gan ddefnyddio dealltwriaeth a dadansoddiad o adborth cwsmeriaid, ynghyd ag adborth y diwydiant, er mwyn darparu strategaethau cwmser-ganolog sy’n gwella canlyniadau i gwsmeriaid a gwasanaethau mwy cost-effeithiol.
• Rheoli ac ysbrydoli’r tîm i gyfrannu’n llawn at fodloni amcanion unigol, y tîm a’r busnes yn llawn.
• Sicrhau bod Trafnidiaeth Cymru yn dal i gydymffurfio â’r newidiadau perthnasol mewn deddfwriaeth ac arferion gorau.
• Rheoli cyllideb benodedig, gan gynnwys rhagfynegi a monitro gwariant a datblygu atebion er mwyn sicrhau’r effeithlonrwydd mwyaf.
• Deall sefyllfa ariannol y cwmni a’r economi ehangach, a sicrhau ein bod ni’n cyflawni gwerth am arian wrth ddarparu gwasanaethau.
• Cynnal eich datblygiad proffesiynol eich hun a bod yn gwbl ymwybodol o newidiadau i reoliadau a datblygiadau arferion gorau.
• Cyflawni unrhyw ddyletswyddau eraill fel bo’r angen, yn unol â’ch rôl a’ch gradd.

Gwybodaeth, Sgiliau, Cymwysterau a Phrofiad

Hanfodol:
• Profiad o weithio ym maes busnes newydd a/neu brofiad o arwain rhaglen profiad cwsmeriaid neu newid diwylliant.
• Profiad o ddatblygu, cyflwyno a monitro effaith strategaethau profiad cwsmeriaid llwyddiannus.
• Profiad amlwg o fethodolegau a mentrau arferion gorau ym maes profiad cwsmeriaid.
• Sgiliau arwain, rheoli newid, rhyngbersonol a chyfathrebu rhagorol (ar lafar ac ar bapur) gyda sgiliau dylanwadu a chyd-drafod da.
• Sgiliau gwneud penderfyniadau clir, ystyriol ac amserol, a’r gallu i ddadansoddi sefyllfa’n gyflym, pwyso a mesur y risgiau a’r cyfleoedd, a chreu atebion er budd y busnes yn gyffredinol.
• Gallu amlwg i ddatblygu, llywio ac ysbrydoli tîm.
• Profiad o ennyn diddordeb a datblygu perthnasau gwaith effeithiol gydag ystod o gwsmeriaid mewnol ac allanol a rhanddeiliaid.
• Profiad amlwg o gydweithio â’r holl bartïon er mwyn cyflwyno amrywiaeth o ganlyniadau busnes.
• Y gallu i hyrwyddo cydweithredu a datrys materion busnes pwysig, gyda phwyslais ar feithrin rhwydweithiau cryf a gwella’r ddarpariaeth gwasanaeth yn gyffredinol.
• Y gallu i weithio ar draws lefelau busnes amrywiol, o’r lefel weithredol i’r rheng flaen, gyda’r gallu i ymgysylltu’n effeithiol â chwsmeriaid.
• Profiad amlwg o gynllunio, blaenoriaethu a chyflwyno gwaith yn gyson i safon uchel ac erbyn y dyddiad cau gofynnol.
• Profiad amlwg o weithio’n dda dan bwysau a gweithio’n hyblyg i reoli blaenoriaethau sy’n cystadlu mewn sefydliad proffil uchel, heriol a chyflym.
• Profiad o ragfynegi a rheoli cyllideb.

Dymunol:
• Aelod o gorff proffesiynol perthnasol.
• Profiad a gwybodaeth am y diwydiant trafnidiaeth.
• Profiad o weithio gyda’r sector cyhoeddus.
• Sgiliau iaith Gymraeg:
– Darllen: dealltwriaeth lawn o’r holl ddeunyddiau sy’n gysylltiedig â’r gwaith
– Siarad: rhugl
– Dealltwriaeth: yn gallu deall pob sgwrs sy’n gysylltiedig â gwaith
– Ysgrifenedig: yn gallu paratoi deunydd ysgrifenedig ar gyfer yr holl faterion sy’n ymwneud â’r gwaith

Cyfleoedd Datblygu

Mae’r swydd hon yn cynnig y cyfle i ddatblygu ystod eang o sgiliau mewn cyfnod datblygu cyffrous ar gyfer trafnidiaeth yng Nghymru. Bydd cyfleoedd i gymryd rhan mewn cyfarfodydd a digwyddiadau proffil uchel, a gweithio gyda rhanddeiliaid mewnol ac allanol allweddol. Mae hon yn rôl a ddaw’n fwyfwy amlwg a bydd cyfle i ddeilydd y swydd ddylanwadu arni.

Sut i wneud cais
Douglas Jackson sy’n ymdrin â phroses ymgeisio’r swydd hon. I wneud cais, anfonwch gopi o’ch CV at mail@douglas-jackson.com neu ewch i http://douglas-jackson.com. Dyfynnwch gyfeirnod swydd: DJKG1253.
Mae rhagor o wybodaeth am Trafnidiaeth Cymru ar gael yn https://tfw.gov.wales

Dyddiad cau
Y dyddiad cau yw 16 Tachwedd am 10 y bore.

Dyddiad(au) Cyfweliad
Cynhelir cyfweliadau ar gyfer y swydd hon ar 28 Tachwedd 2018.

Senior Customer Experience and Innovation Manager

Job Description

Job Title: Senior Customer Experience and Innovation Manager
Department: Customer Experience
Salary Range: Competitive Salary
Location: Cardiff – relocating to Pontypridd by 2020
Contract Type: Permanent
Welsh Language Skills: Desirable
Pattern of Working: Full time. Applications from candidates interested in alternative work patterns will be considered; however, business needs may place limitations on the arrangements offered.Security Clearance: Appointment is subject to the successful completion of a Disclosure and Barring Service Basic level of security vetting (as the minimum standard).
Contact: mail@douglas-jackson.com

Purpose of Post
Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment.

Rail passengers across Wales and its borders can now look forward to the transformation of their rail services thanks to a £5 billion investment that will fund significant improvements to the frequency and quality of Wales and Borders services, as well as the creation of the South Wales Metro.

The Senior Customer Experience and Innovation Manager will be responsible for developing and delivering a new blueprint for great service, ensuring that the customer is at the heart of everything we do. Working collaboratively with colleagues across the company and with third parties, the Senior Customer Experience and Innovation Manager will provide input into the development of the Transport for Wales brand across various channels, promoting a ‘one tone of voice’ approach, and will focus on the customer experience to ensure that customers consistently receive a great service.

Role and Responsibilities:
• Develop, deliver and monitor the impact of a customer experience strategy.
• Lead the design, delivery and embedding of a customer focused culture and the related programme of work from concept to reality.
• Advise colleagues and suppliers on where, how and why to implement improvements, outlining key requirements, processes and continuous improvements.
• Lead and develop a Customer Experience programme and ensure that an excellent service is delivered to customers and stakeholders.
• Work with senior stakeholders and third-party suppliers to research and understand the current environment and opportunities for change.
• Work with the Customer Experience and the Communications teams to promote the sharing of best practice through effective internal and external communication, training and coaching.
• Design plans to develop behaviours, learning and skills across operational areas.
• Through research, analytics and insight, develop and represent the voice of the customer throughout the company and its suppliers and partners.
• Work to continually develop and improve the experience for customers by using insight and root cause analysis of customer feedback, along with external industry feedback, to deliver customer focused strategies that improve customer outcomes and more cost-effective services.
• Manage and inspire the team to maintain full engagement in meeting individual, team and business objectives.
• Ensure that Transport for Wales remains compliant with relevant changes in legislation and best practice.
• Manage a designated budget, including forecasting and monitoring spend and developing solutions to maximise efficiency.
• Understand the financial position of the company and the wider economy, and ensure that value for money is achieved when delivering services.
• Maintain own professional development and stay abreast of regulatory changes and developments in best practice.
• Undertake any other duties as required commensurate with the role and grade.
Knowledge, Skills, Qualifications and Experience

Essential:
• Experience of working in a start-up environment and/or experience of leading a customer experience or cultural change programme.
• Experience of developing, delivering and monitoring the impact of successful customer experience strategies.
• Demonstrable knowledge of best practice customer experience methodologies and initiatives.
• Excellent leadership, change management, interpersonal and communications skills (written and verbal) with good influencing and negotiation skills.
• Clear, considered and timely decision-making skills, with the ability to analyse a situation quickly, consider the risks and opportunities and create solutions for overall business benefit.
• A demonstrable ability to develop, lead and motivate a team.
• Demonstrable experience of engaging and developing effective working relationships with a range of internal and external customers and stakeholders.
• Demonstrable experience of working collaboratively with all parties to deliver a range of business outcomes.
• Able to promote collaboration and resolve business critical issues, with a focus on building strong networks and improving overall service delivery.
• Ability to operate across multiple business levels from executive level to frontline, with the ability to effectively engage with customers.
• Demonstrable experience of planning, prioritising and consistently delivering work to a high standard and by the required deadline.
• Demonstrable experience of working well under pressure and of thinking creatively, solving problems and working flexibly whilst managing competing priorities in a high profile, challenging and fast-moving company.
• Experience of forecasting and managing a budget.

Desirable:
• Membership of a relevant professional body.
• Knowledge and experience of the transport industry.
• Experience of working with the public sector.
• Welsh Language skills:
– Reading: full understanding of all work-related material
– Spoken: fluent
– Understanding: can understand all work-related conversations
– Written: can prepare written material for all work-related matters

Development Opportunities
This post offers the opportunity to develop a wide range of skills in an exciting period of development of the transport network in Wales. There will be opportunities to be involved in high profile meetings and events, and work with key internal and external stakeholders. This is an emerging role which the post holder will have the opportunity to influence.

How to Apply
The application process for this role is being handled by Douglas Jackson. To apply for this role, please send a copy of your CV to mail@douglas-jackson.com or visit http://douglas-jackson.com. Please quote job reference number DJKG1253.
For further information about Transport for Wales please visit https://tfw.gov.wales

Closing Date
The closing date for applications is 10am on 16 November 2018.

Interview Date
Interviews for this role will be held on 28 November 2018.

Contact Centre Manager/Client Delivery Manager

Job Ref: DJMA1767
Job Title: Contact Centre Manager/Client Delivery Manager
Location: Barcelona
Salary: Circa 35,000- 50,000 EUROS (base and bonus) relocation assistance and benefits
Employment Type: Permanent

Hola……We have a fabulous opportunity for an experienced Contact Centre Manager from the UK to relocate to Barcelona; a vibrant cosmopolitan city where nothing is far away. Working for an award winning international organisation, who strives for a reward, recognition culture, which delivers great employee engagement and customer service delivery for their customers.

The position will have full responsibility for an inbound sales through service campaign to include team leadership, development and performance, as well as being the primary point of contact for the customer. You will have full responsibility for the operational delivery, as well as the success and growth of the account. The successful candidate will also prepare and present monthly and quarterly reports to internal and external stakeholders.

An overview of the role and responsibilities are below:

Converting enquiries in to sales, where every sale counts and the lead the team to meet sales targets.
Maintenance and development of client relationships, including regular meetings to review performance of the operation, both financially and against KPIs agreed.
To provide executive summaries and provide appropriate recommendations to clients based on KPI’s and Trends.
Hands on management and accountability for operational delivery through Operations Managers, Team Managers and Real Time analysts.
To monitor and control budgets, driving sales and profit targets are met.
To be able to forecast Sales, Gross Profit and People’s cost figures on a monthly / quarterly / yearly basis
Deliver Profit & Loss summary on a weekly basis to BUD/OD
Take ownership for own continuous personal development, undertaking relevant training as and when appropriate.

If you are interested in applying for this position, you will need to have proven contact centre management, with account management or client service management experience, within a sale through service environment. You will be able to work in a performance focussed environment and get the best from your team and stakeholders.

If you are interested in applying for this position, you will need to have worked in a customer service environment in a senior and strategic role, where you have a proven track record in driving customer experience improvements. Have excellent communication and stakeholder skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager/Client Delivery Manager

Job Ref: DJMA1759
Job Title: Contact Centre Manager/Client Delivery Manager
Location: Barcelona
Salary: Circa 40,000 EUROS (base and bonus) plus relocation assistance and benefits

Hola……We have a fabulous opportunity for an experienced Contact Centre Manager from the UK to relocate to Barcelona; for sun, sangria, a vibrant cosmopolitan city where nothing is far away. Working for an award winning international organisation, who strives for a reward, recognition culture, which delivers great employee engagement and customer service delivery for their customers.

The position will have full responsibility for an inbound sale through service campaign to include team leadership, development and performance, as well as being the primary point of contact for the customer. The successful candidate will also prepare and present monthly and quarterly reports to internal and external stakeholders.

An overview of the role and responsibilities are below:

Converting enquiries in to sales, where every sale counts and the lead the team to meet sales targets.
Maintenance and development of client relationships, including regular meetings to review performance of the operation, both financially and against KPIs agreed.
To provide executive summaries and provide appropriate recommendations to clients based on KPI’s and Trends.
Hands on management and accountability for operational delivery through Operations Managers, Team Managers and Real Time analysts.
To monitor and control budgets, driving sales and profit targets are met.
To be able to forecast Sales, Gross Profit and People’s cost figures on a monthly / quarterly / yearly basis
Deliver Profit & Loss summary on a weekly basis to BUD/OD
Take ownership for own continuous personal development, undertaking relevant training as and when appropriate.

If you are interested in applying for this position, you will need to have proven contact centre management, or client service management experience, within a sale through service environment. You will be able to work in a performance focussed environment and get the best from your team and stakeholders.

If you are interested in applying for this position, you will need to have worked in a customer service environment in a senior and strategic role, where you have a proven track record in driving customer experience improvements. Have excellent communication and stakeholder skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.