Resource Planning Manager

Job Ref: DJPF1251
Job Title: Resource Planning Manager
Location Yorkshire
Salary: £45,000
Employment Type: Permanent

This is an excellent role for an experienced Resource Planning Manager to join an award-winning brand. Reporting directly into the Head of Resource Planning you will be responsible for effective planning and management of all customer facing teams to meet service expectations.

Some of the Responsibilities include:

• Leading, coaching and developing the Resource Planning Team for a multi-site operation
• Planning and real-time adherence of the operational departments
• Maintains joint accountability with the operation for SLAs and other key performance indicators
• Adheres to business operating plans and targets
• Understands and supports high level strategic plans
• Leads the Resource and Planning team to deliver amazing customer service through all channels at all times whilst achieving department measures
• Builds strong and effective working relationships across the business.
If you are interested to apply:

• Proven planning and analytical skills
• Good working knowledge of workforce management tools and telephony infrastructure
• Ability to build capacity plans and resource models
• Excellent understand of supply vs demand and the actions required to optimise the resource available
• Ability to plan and prioritise work appropriately considering importance, urgency, customer and business impact.
• Excellent understanding of and experience of operating in a contact centre environment
• Logical and methodical approach
• Ability to collaborate with other business areas and strong stakeholder management. Evidence of building and sustaining productive and collaborative relationships
• Demonstrate flexibility to business needs
• Experience/ability to embrace and drive change and innovation within the team
• Proven leadership ability and evidence of motivating, leading, developing and inspiring others
• Excellent communicator, both written and verbal with excellent interpersonal skills
• Sound judgement, decision making and problem solving abilities
• PC literate with Excel at an advanced level

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Specialist

Job Ref: DJPF1250
Job Title: Resource Planning Specialist
Location Yorkshire
Salary: £55,000+ 10% Car allowance
Employment Type: Permanent

This is an excellent role for an experienced Resource Planning Specialist who will report directly into the Resource Planning Director. You will be responsible for producing optimal and innovative resourcing models.

Some of the Responsibilities include:

• Creating & Documenting planning models.
• Creating innovative resourcing solutions and gaining business buy in to offer the right service at the optimum commercial output.
• Support the transition of new business wins to the BAU planning teams.
• Be a planning expert to stakeholders
• Design new resourcing solutions
• Work with existing planning team to challenge any current working practices and thinking
• Present solutions to the business for sign off and be challenged by senior managers and directors.
• Managing test and learn activity for planning led innovation initiatives.

If you are interested to apply:
• Comprehensive understanding of planning in a contact centre environment.
• Excellent communication skills.
• Experience of implementing new tools and processes into an existing environment.
• Ability to work at all levels with experience of managing senior stakeholders.
• Knowledge and understanding of benefits and limitations of planning specific software
• Advanced Excel level knowledge
• Strong analytical skills
• Ability to propose creative solutions rather than tried and tested methods
• Knowledge and application of planning theories and forecasting methods

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Recruitment and Development

Job Ref: DJMA1794
Job Title: Head of Recruitment and Development
Location: Barcelona – Relocation opportunity
Salary: Circa 50-60,000 (base plus bonus and some relocation assistance and benefits)
Job type: Permanent

We have a fabulous opportunity for an experienced Head of Recruitment to work with a fast growth performance focused contact centre operation who will be willing to relocate to Barcelona; a vibrant cosmopolitan city where nothing is far away. Working for an award-winning international organization, who strives for a reward, recognition culture, which delivers great employee engagement and customer service delivery for their customers.

You will take responsibility for the attraction and recruitment of talent, development and retention across all levels of the organisation. Working with senior stakeholders you will understand the operational plans, priorities and objectives to help create and implement talent acquisition, recruitment and L&D (Learning and Development) strategies.

Building and managing a recruitment, talent acquisition and training team, you will be responsible for and oversee attraction, resourcing, recruitment and talent development trams and lead on the overarching strategy.

You will provide strategic direction on recruitment, acquisition, talent, learning, career and leadership development to ensure the business attracts, recruits, onboards, engages and retains diverse, skilled talent, delivering excellence for all employees.

You will lead in the cultural development of the organisation to ensure demonstrable values of inclusivity, responsiveness and innovation. Driving best practice and working collaboratively to build strong partnerships and relationships with internal and external stakeholders.

If you are interested in applying for this position, you will need to have proven recruitment, internal, or agency background, with team leadership experience, or, HR Generalist background, talent management and development experience, covering, attraction, recruitment, onboarding training and development, ideally within a contact centre environment. You will have excellent communication skills and stakeholder management. Able to work in an empowered fast growth operation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Solutions & Bid Director

Job Ref: DJHC4271
Job Title: Solutions & Bid Director
Location: UK
Salary: Up to £150k + car + bonus
Job type: Permanent

This is an opportunity for a proven senior executive in the BPO space to join an exciting well established and forward thinking organisation.

Some of the duties will include:
• Onshore/ offshore and multi channel customer solution design
• Innovation including customer experience and digital experience
• Cross functional working with Business Development, Account Management and commercial teams
• Develop solutions and manage large scale and complex bid processes
• Liaise with clients and potential clients identifying opportunities and building strong business relationships
• Delivering complex customer projects through your own team and by leveraging relationships cross functionally
• Create commercially viable and differentiated customer proposals
• Customer Experience journey mapping and improvement

If you are interested to apply for this position then you will need proven experience as a senior executive in the BPO space, building large scale customer solutions across voice, digital, and multi channel, and managing commercial and client relationships.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager (Sales)

Job Ref: DJJM1206
Job Title: Contact Centre Manager (Sales)
Job Location: Yorkshire
Salary – £40k to £50k + Bens
Job Type: permanent

Reporting to the Director of Field Sales, this role is with an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in the acquisition of new contracts with clients and ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant sales success in order to maximise all business opportunities.

Some of the responsibilities will include:
• Provide lead on contact centre change programmes focusing on sales through service
• To ensure a first-class customer experience in all interactions, building Client relationships and securing business
• Performance management of both team managers and team members, including driving a coaching culture and planning training programmes
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Provide lead on contact centre change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for coaching and developing staff through a cultural change, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people through change and can evidence a strong sales background where they have continuously exceeded target may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Manager/Team Manager

Job Ref: DJMA1792
Job Title: Contact Centre Operations Manager/Team Manager
Location: Barcelona
Salary: Circa 30-40,000 (base bonus relocation assistance and benefits)
Job Type: Permanent

Hola……We have a fabulous opportunity for an experienced Operations Manager/Team Manager within a fast growth performance focused contact centre from the UK willing to relocate to Barcelona; a vibrant cosmopolitan city where nothing is far away. Working for an award winning international organisation, who strives for a reward, recognition culture, which delivers great employee engagement and customer service delivery for their customers.

The position will work with a large growing team of Team Leaders and Agents in an inbound sales, loyalty and customer service campaign to include team leadership, development and performance, as well as being a point of contact for the client campaign and reporting on financial and resource issues and developments. You will have responsibility for the leadership, coaching and development of the team and for achieving operational delivery, as well as the success and growth of the account. The successful candidate will also prepare and present financial reports so a good level of Excel will be required.

An overview of the role and responsibilities are below:

• Ensure that productivity, service levels and quality outcomes are consistently delivered to client’s expectations whilst maintaining a positive culture and high levels of team morale.
• Lead successfully, coach, develop, monitor and build a team or teams.
• Ability to challenge and identify better ways of working
• Report metrics to the client and offer recommendations whenever possible, in a pro-active fashion.
• Be an ambassador and act as a role model to other team members.
• Ensure that the team is focused on achieving and exceeding set targets.
• To assess and review teams and individual performance, introducing performance management and improvement measures to maintain and improve overall performance.
• To ensure that development of team members is paramount, through appropriate use of performance reviews, monthly 121s and appraisals.

If you are interested in applying for this position, you will need to have proven contact centre team management experience, have good communication skills and be able to use Excel to deliver reports and analytics. You will be able to work in a performance focussed environment and get the best from your team and stakeholders.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Territory Sales Manager

Ref: DJRL1040
Role: Territory Sales Manager
Type: Perm
Location: Sheffield, South Yorkshire, Yorkshire, North
Salary: Circa £70,000 + benefits + Company Car

This is a great opportunity for a Senior Territory Sales Manager to join a premier global organisation. This international leading company are looking for someone who is very experienced in Sales and must have experience from the Construction or Machinery industry, this is an essential part of the role.
You must be a graduate with degree level education with solid sales experience. The ideal Territory Sales Manager will be adventurous and mobile with the flexibility to relocate when needed. You will have a track record of setting your own goals and then meeting or beating them. You will thrive on relationships and have a natural curiosity about everyone you meet. You will report directly into the Sales & Marketing Director and you will be responsible for achieving the objectives of turnover, of margin, by the development and the maintenance of the customers and prospects which will be entrusted to you.
The Territory Sales Manager will be needed to participate in the definition of the commercial and marketing strategy with the management and its implementation. As Territory Sales Manager, you must be able to evaluate your customers needs and provide solutions.

Essential Requirements

• You will have at least 7 years of successful quota-driven sales experience.
• Extensive experience of selling in the construction / machinery industry and a long term understanding of the construction machinery, agricultural and trucks market.
• Strong work ethic
• Highly professional and well organised and have excellent communication skills.
• A self starter
• Excellent at building relationships
• Extensive experience of selling in the construction / machinery industry.
• IT Literate
• Degree educated

You must have a valid, clean drivers license. You will be required to do overnight traveling and will work primarily from a home office and on the road.

In return you will receive a competitive salary, paid overtime & comprehensive benefits including: medical insurance, ESPP, company car, yearly performance review etc. You will receive ongoing sales training and professional development. You will be put on a tuition reimbursement program.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Trainee Territory Manager

Job Ref: DJRL1039
Role: Trainee Territory Manager
Location: South Yorkshire, Yorkshire, North
Salary: Circa £30,000 + benefits
Job Type: Permanent

This is a great opportunity for a Trainee Territory Manager to join a premier global organisation. This international leading company are looking for someone in the early part of their career to join and grow with them. This is an outstanding opportunity to progress from a Trainee Territory Manager to a Territory Manager with key accounts within 12 months. You will be given hands on learning and will shadow a Senior Territory Manager for the first 9 months.

You must be graduate with ideally 1-2 years sales experience. The ideal Trainee Territory Manager will be adventurous and mobile with the flexibility to relocate when needed. You will have a track record of setting your own goals and then meeting or beating them. You will thrive on relationships and have a natural curiosity about everyone you meet.

Essential Requirements
• Highly professional and well organised and have excellent communication skills.
• A self starter
• Excellent at building relationships
• A minimum of 12 months sales experience
• Degree Educated

In return you will receive a competitive salary, paid overtime & comprehensive benefits. You will receive ongoing sales training and professional development. You will be put on a tuition reimbursement program.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.