Strategic Communications Lead

Strategic Communications Lead (Public Relations)
Job Ref: DJJM1171
Job Title: Strategic Communications Lead
Location: Yorkshire/ South East
Salary: Up to £50k salary

An exciting opportunity for a strategic communications lead has presented itself, focusing on positive public relations through several media sources and publications, the post holder will create and develop key strategic relationships with both internal stake holders and decision makers within media sources, to create content and stories that protect and enhance company reputation.

Some responsibilities for the role will include:
• Support the execution and delivery of corporate marketing and communications strategy in line with company targets and objectives
• Manage all aspects of our PR programme including briefing and working closely internal and external stakeholders,
• Creation and publication of all online and print communications materials in line with business objectives and marketing plans
• Work closely with stakeholders and external agencies to create content, maximising impact and provide better results and return on investment
• Ensure all communications decisions are based on insight and aim to deliver on business criteria
• Measure and report on the effectiveness of communications outcomes to ensure value for money
• Ensure all marketing communication delivers on the strategy, reflects the brand and makes commercial sense

If you are interested in applying for this position you will need proved experience of achieving great results by leading a marketing function in a customer centric environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Team Manager

Job Ref: DJJM1167
Job Title: Team Manager
Location: North Yorkshire
Salary: £30k – 33k

I am looking for an experienced Team Manager to join a well-established organisation who are based in East Yorkshire.

Some of the responsibilities will include:
• Motivate and develop team members as well as minimising absence and attrition
• Ensure the team are compliant with all regulatory requirements as well as internal policies and procedures.
• Maintain strong communication links internal and external stakeholders
• Host or attend team meetings to support business requirements and organisational priorities
• Ensure your continued professional development is undertaken and be proactive in keeping up to date with industry developments
• Support and deputise for other members of the Management Team
• Manage the productivity and performance of the team against agreed Key Performance Indicators/ SLAs through effective leadership, coaching mentoring and development activity;

If you are interested in applying for this position, you will need to have a proven track record leading teams who manage and deliver service based activity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Marketing Manager

Job Ref: DJHC4265
Job Title: Marketing Manager
Location: Midlands/ Home Based
Salary: Up to £50k salary

I have an exciting opportunity for a Marketing Manager, with a professional B2B organisation in the technology space.

Some responsibilities for the role will include:

• Responsible for implementation and achievement of yearly and quarterly Marketing Communication Plan.
• Full budget management for the Marketing function
• Oversee product launches – including P.R., press and marketing communication
• Plan and implement Channel Marketing Strategy
• Manage all company events and exhibitions, including design and delivery
• Management of third party suppliers
• Development of organisation brand awareness.
• Responsibility for website management, including: content, Google Adwords and SEO performance management
• Bi-quarterly sector quarterly e-newsletter
• Management and development of customer database systems

If you are interested in applying for this position you will need proven experience of achieving great results by leading a marketing function in a business to business environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Business Development Manager

Job Ref: DJHC4264
Job Title: Business Development Manager
Job Location: Midlands/ Home Based
Salary: Up to £80k basic + OTE

I have an exciting opportunity for a Business Development Manager, with a professional B2B organisation in the technology space.

Some of the role responsibilities and requirement include:

• Field based role selling professional solutions into the utilities sector
• Development and execution of sales strategy to include
target customer and Channel partner development
• Support the company accredited partner program and Channel development strategy
• Work with marketing to complete quarterly marketing and
lead generation program
• Attend quarterly business review presenting sales and strategy performance, strategy and business plan achievements
• Communicate target customer, sector trends and competitor activity back to senior management
• Completion of weekly forecasts
• Attendance of monthly sales meetings
To be considered for this opportunity you will need proven business development experience within a business to business environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager

Job Ref: DJKG1229
Job Title: Customer Experience Manager
Location: Leeds
Salary: £40k (plus car package)

This is a fantastic opportunity for an experienced Customer Experience Manager to work for a well-established company. Experience in insight and digital is important for this role.

The Role
The main responsibility is to work within a small team and be responsible for multiple end to end customer journey and developing a roadmap that includes implementation of challenges and change.

• Working closely with the Head of CX to refine and develop the CX programme
• Own the data collection methodologies and customer touch points
• Own the governance process for all CX initiatives
• Design and implement strategic initiatives for CX improvements
• Engage with internal and external stakeholders

The Candidate
My client is looking for an experienced Customer Experience Manager with digital and insight experience, who can develop and execute against a strategic customer experience and journey road map and is used to working within an agile environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1144
Job Title: Contact Centre Manager
Job Location: Scarborough
Salary: £40,000 – £50,000

Reporting to the Head of Operations, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:

• To ensure first-class customer experience in all interactions
• Performance management of both team managers and team members, including driving a coaching culture and planning training programmes
• Driving engagement and loyalty of employees, through development of reward schemes and recognition
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Provide lead on contact centre change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for coaching and developing staff through cultural change, have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship