Digital Systems Engineer

Job Ref: DJPF1139
Role: Digital Systems Engineer
Location: South Yorkshire
Salary: £24,000 – £30,000 dependent on experience

My Client is looking for a Digital Systems Engineer who will be responsible for the system administration functions of company platforms including Salesforce.com, Mitel, IVR Platform MI/BI Technology and Dialer System.

The main responsibilities of the role include the maintaining environments relating to the company contact Centre services such as the salesforce.com service cloud. The role holder will also administer a range of platforms that comprise largely of salesforce.com, including the administration of system users and role profiles.

The successful candidate will have experience of development and administration of multiple systems in a complex and fast paced environment. They will be an analytical thinker who can identify areas of improvement to systems using a wide range of data and insight.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Manager

DJAD1006
Business Development Manager
Reporting to: Sales Director
Location: Office Location – London, however location of the role is flexible
Salary: Up to £45,000 basic + up to £10,000 car allowance + commission (£100k OTE)

A market leading consultancy based in London are looking for a driven Business Development Manager based to join them due to expansion. A well-established business, the company really are the best in class in what they do and provide to many blue chip companies and their contact centres. The successful candidate will deliver results by contacting target companies across the UK, then present solutions by understanding and adapting to their needs, as well as winning and closing proposals.

Duties include:
• Targeting key companies in vertical markets
• Negotiating and growing new business account wins
• Managing relationships with partners and subcontracts
• Providing value based consultancy sales

Key requirements:
• Strong sales experience, preferably in a B2B environment
• A strong desire to achieve
• A good understanding of commercial issues for managers
• Experience from the contact centre industry and/or consultancy is desirable

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1130
Role: Resource Planning Manager
Location: East Midlands – Commutable from South Yorkshire
Salary: £55,000 – £60,000 Dependent on experience

This is an opportunity for a proven Resource Planning Manager to join an exciting well-established Multi-Channel Contact Centre based in the Midlands.

This role will be responsible for end to end planning within the Contact Centre. Some of the duties will include:

• Lead and develop a workforce team of circa 8 direct reports
• Strategic support
• Forecasting, sizing, capacity management
• Overseeing shift planning and real-time management in order to reach optimal staffing levels
• High-level reporting – definition of reporting needs, analyses for overall process improvement
• Driving efficiency through detailed analysis of real-time activities
• Collaborate and form solid relationships with several key departments
• Own and be an expert in our WFM technology, leading knowledge development within the business to optimise use of functionality

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.