Resource Planning Manager (Internal Resource Deployment Manager – Resource Manager)

Job Ref: DJMA1784
Job Title: Resource Planning Manager (Internal Resource Deployment Manager – Resource Manager)
Location: West Yorkshire – Leeds
Salary: £32-45,000 plus benefits + bonus
Job Type: Permanent

This is an opportunity to join a fast paced, leading global business providing the right people on the right projects, at the right time.

You will manage a small team, working within a developing resource management function which will require individuals with a high commercial focus, an excellent people person with strong influence and stakeholder management and an analytical ability and approach to provide effective workforce deployment, forecasting, planning and MI, to help the organisation build the professionalism of their people and continue to strengthen their business.

This is a fantastic opportunity to build on your professional career to date and help develop and grow your skills with a leading corporate brand. You will join a leading edge, expanding team, in a visible and pivotal role.

Some of your responsibilities:
• Manage the team by optimising headcount, manage/oversee joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement
• Delivering the manpower and resourcing plan by having a deep understanding of portfolio growth plans and headcount required to support these; balancing these with the needs of the individual
• Conducting regular portfolio reviews to ensure maximum utilisation, development and fair allocation of work for each individual
• Interpret and Analyse Management Information (MI) to provide trends, make connections and spot opportunities to improve profitability
• Share knowledge, best practice and network with your colleagues across the business and Resource Management Function

If you are interested in applying for this position, you will need previous experience working within a large, or corporate business in a Managerial role with resourcing, deployment, workforce/manpower planning, talent deployment, customer service, or project management capacity. You will need excellent relationship management skills with the ability to influence senior stakeholders and be a confident and skilled communicator.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Territory Sales Manager

Ref: DJRL1040
Role: Territory Sales Manager
Type: Perm
Location: Sheffield, South Yorkshire, Yorkshire, North
Salary: Circa £70,000 + benefits + Company Car

This is a great opportunity for a Senior Territory Sales Manager to join a premier global organisation. This international leading company are looking for someone who is very experienced in Sales and must have experience from the Construction or Machinery industry, this is an essential part of the role.
You must be a graduate with degree level education with solid sales experience. The ideal Territory Sales Manager will be adventurous and mobile with the flexibility to relocate when needed. You will have a track record of setting your own goals and then meeting or beating them. You will thrive on relationships and have a natural curiosity about everyone you meet. You will report directly into the Sales & Marketing Director and you will be responsible for achieving the objectives of turnover, of margin, by the development and the maintenance of the customers and prospects which will be entrusted to you.
The Territory Sales Manager will be needed to participate in the definition of the commercial and marketing strategy with the management and its implementation. As Territory Sales Manager, you must be able to evaluate your customers needs and provide solutions.

Essential Requirements

• You will have at least 7 years of successful quota-driven sales experience.
• Extensive experience of selling in the construction / machinery industry and a long term understanding of the construction machinery, agricultural and trucks market.
• Strong work ethic
• Highly professional and well organised and have excellent communication skills.
• A self starter
• Excellent at building relationships
• Extensive experience of selling in the construction / machinery industry.
• IT Literate
• Degree educated

You must have a valid, clean drivers license. You will be required to do overnight traveling and will work primarily from a home office and on the road.

In return you will receive a competitive salary, paid overtime & comprehensive benefits including: medical insurance, ESPP, company car, yearly performance review etc. You will receive ongoing sales training and professional development. You will be put on a tuition reimbursement program.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Trainee Territory Manager

Job Ref: DJRL1039
Role: Trainee Territory Manager
Location: South Yorkshire, Yorkshire, North
Salary: Circa £30,000 + benefits
Job Type: Permanent

This is a great opportunity for a Trainee Territory Manager to join a premier global organisation. This international leading company are looking for someone in the early part of their career to join and grow with them. This is an outstanding opportunity to progress from a Trainee Territory Manager to a Territory Manager with key accounts within 12 months. You will be given hands on learning and will shadow a Senior Territory Manager for the first 9 months.

You must be graduate with ideally 1-2 years sales experience. The ideal Trainee Territory Manager will be adventurous and mobile with the flexibility to relocate when needed. You will have a track record of setting your own goals and then meeting or beating them. You will thrive on relationships and have a natural curiosity about everyone you meet.

Essential Requirements
• Highly professional and well organised and have excellent communication skills.
• A self starter
• Excellent at building relationships
• A minimum of 12 months sales experience
• Degree Educated

In return you will receive a competitive salary, paid overtime & comprehensive benefits. You will receive ongoing sales training and professional development. You will be put on a tuition reimbursement program.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1238
Job Title: Resource Planning Manager
Location Leeds, Yorkshire
Salary: £34,700
Employment Type: Permanent

My client is looking for a Resource Planning Manager to manage the End to end Planning process for their contact centre. You will take ownership of the strategy, development and long-term success of the resource planning function which consists of carrying out tasks such as planning the effective utilisation of the workforce, forecasting, scheduling and real-time on multi-channels i.e. Voice, Email, Online Contact, Live Chat, SMS.

The role holder will also have responsibility for the production and delivery of management information. Being able to deliver actionable insights so the department can continually improve. This role is an excellent opportunity for someone who is looking to take a step up into a management role within a Planning capability.

Some of the Responsibilities include:
• Provide accurate forecasting of both multi-channel workloads and resource requirements
• Accurately planning and communication of all shift patterns for customer service resource
• Provide recommendations and solutions for ongoing improvements to workforce overall shift pattern structure
• Provide accurate forecasting for recruitment requirements in relation to numbers, timing and shift patterns
• Planning and managing resources to effectively meet the needs of the business
• Provide accurate and timely business and performance reports for both internal and external customers
• Communicate information effectively and in a timely manner to all areas and levels within the business
• Preparation of daily, weekly and monthly reports and analysis comparing actual performance to the forecast and providing recommendations to improve accuracy of future forecasts
• Work closely with the Operations Manager and Team Leaders to ensure appropriate staffing levels are met and identify ‘what if’ planning and analysis opportunities to drive operational efficiencies
• Ensure shrinkage measures are kept up to date and real time in conjunction with Team Leader
• Research and develop new performance monitoring and analytical techniques
• Management of leave requests and allowances ensuring service levels are met

If you are interested to apply:
• Strong experience in fast paced Contact Centre environment delivering effective resource planning
• An in-depth understanding of manual forecasting methods and formulas.
• Strong communication, collaboration and influencing skills to work at all levels
• Good level of skill with all Microsoft packages with Advanced level skills in Excel

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Forecasting Manager

Job Ref: DJPF1219
Job Title: Senior Forecasting Manager
Location Leeds
Salary: £42,000
Employment Type: Permanent

As the Senior Forecasting Manager, you will manage and develop a team of Planning specialists. You will deliver resource models and business plans which ensure space/resource requirements are accurately forecasted. The role should support change activity and generate/drive initiatives for continuous improvement. As Senior Forecasting Manager you will be responsible for owning relationships with senior internal stakeholders. You will take a lead in ensuring planning processes for your operational unit.

Some of the Responsibilities include:

• Manage, motivate and develop a team of planning specialists, maximising capability within the team through strengthening their ability to deliver excellent results.
• Formulate actual and future resource requirements to support business decisions around training and recruitment
• Formulate budget assumptions and future resource requirements
• Implement most effective methodology to drive forecast accuracy.
• Ensure planning are engaged with the change process and are adequately challenging and providing input for change controls in a timely fashion.

If you are interested to apply:
• Knowledge of planning theories and forecasting methods
• High level understanding of how Call Centre operations work
• Knowledge of Call Centre switches/network level routing /skill based routing
• Knowledge and application of Planning specific software – Aspect, Aspect Perform and eWFM
• Experience of planning space/seating requirements
• Excellent Excel knowledge
• Experience of large scale resource planning
• People management experience
• Strong analytical skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.