Job Title: Head of Customer Experience (8 to 12 weeks contract)
Day Rate: £70k to £100k (this is pro-rata)
A great opportunity to join an expanding company to realign processes and procedures around Customer Experience and Customer Service within a contact centre environment.
This company has organically grown and is looking for a customer experience expert to realign the process and procedures and measurements of outstanding customer service. This is a multilingual contact centre operating a 24/7 service.
You will be responsible for working alongside the Head of Customer Service as a consultant to balance cost with delivering outstanding customer experience
• Observe the current processes in place
• Look at the customer journey and how to improve customer experience
• Implement any new processes and deploy across the team
• Providing hands on support and managing escalation queries
For this role you will need to understand live chat, as this is 90% of communication, have experience of working within a blue-chip organisation and have a natural entrepreneurial flare. This is an interim contract between 8 to 12 weeks and they are looking for someone that has experience in outlining and measuring outstanding customer experience whilst looking at cost efficiency.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.