Customer Service Support Manager

 

My client is looking for a Customer Service Support Manager who has experience in working within a distribution managing a team of 15 in and around the Greater London (Buckinghamshire) area.

 

The Role 

 

This role is to motivate and lead your team and to build relationships across all areas of the business and support the Service Delivery Manager

 

Some of the duties will include:

 

  • Ensuring KPI’s are kept up to date
  • Manage inventories and stock inbound and outbound
  • Liaising with UK suppliers and reconciliation on booking in requests via Navison
  • Assist in the team recruitment process
  • Generate and share comprehensive and detailed reports

The Candidate

This would suit someone that has supervised within a distribution centre and has been on a graduate programme that is thriving to enhance their career. A ambitious individual who can bring in new ideas with great motivation skills.

 

If you are interested to apply for this position then you will need proven experience in managing contact centre agents in a high performing Customer Services environment.

 

You will also possess a real passion and focus on the customer and your employees.

 

If you are interested in applying for this position, you will need to have strong customer experience background, having worked extensively with customer insight, utilising your communication and influencing skills to drive change across many different business areas. Project Management experience would be beneficial.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.