Customer Complaints Officer

Job Ref: DJJM1127
Job Title: Customer Complaints Officer
Location: Yorkshire
Salary: To 20K + bens

Reporting to the Team Manager, this role carries responsibility for the management of complaints handling, tasked with delivering an outstanding level of service and effective complaints resolution across multiple channels within a regulated industry environment.

Some of the responsibilities will include:
• Management of a Complaints handling process, managing targets / KPI’s in accordance with departmental objectives
• To deliver an effective complaints resolution service in accordance with appropriate regulatory compliance and legal guidelines
• To actively contribute to the development of ‘complaints management strategy’ in conjunction with the senior leadership team
• To instil and maintain a customer-centric approach, ensuring a positive customer journey across both B2C and B2B operations
• To work collaboratively with the wider management team, in pursuit of corporate objectives and delivering of an outstanding customer experience across all interactions

The ideal candidate will be able to give evidence the successful performance of complaints resolution within a contact centre / call centre operation. Individuals with a proven track record within the financial services sector (FCA / CCA regulated), with first-rate communication skills may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Contact Centre Team Manager

Job Ref: DJMA1731
Job Title: Contact Centre Team Manager
Location: South East – Hampshire
Salary: £25k base bonus bens.
Monday to Friday 9-5 or 10-6 and 1 in 4 Saturdays required 9-5.

If you are passionate about delivering a great customer service and want to join a forward thinking continuous improvement environment, working with many leading and trusted brands, this role might be for you.
This is an opportunity for a Customer Service Contact Centre Team Leader to lead a team of customer advisors, communicating company goals and delivering a high-touch customer experience strategy.
You will motivate team members and assess performance through the quality management programme. Working alongside the management team, the Team Leader will provide day to day contact centre support, including hiring and training to ensure their team meet all agreed SLA’s and KPI’s.

Duties and Responsibilities will include:
• Delivery of “High Touch” service to our customers and consumers
• Monitor performance of team members and take action where required (using SMART plans) to ensure KPI’s and SLA’s are met.
• Develop strategies to promote team members adherence to company goals.
• Conduct regular one to one and team meetings to communicate key messages.
• Provide training, coaching and support to your team as agreed on individual performance meetings.
• Resolve any escalated customer and consumer complaints and highlight any trends or risks to the management team.
• If you are interested in applying for this role, you will have experience within a contact centre and leading and managing a team, with a clear focus on the customer.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Reference: DJPF1129
Job Title: Resource Planning Analyst
Location: North East
Salary: £22,000 + Benefits
Job type: Permanent

This is an excellent opportunity for a Resource Planning Analyst that is looking to progress their career in Resource Planning.

Responsibilities:
• Produce effective Resource Schedules.
• Analyse Call Patterns
• Management of staff’s activity on WFM System
• Real-time analytics
• Intraday forecasting & providing support to long term forecasting process
• Reports

Required attributes:
• Workforce planning in a contact centre environment
• Microsoft Excel advanced
• WFM systems.
• Telephony systems

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

2x Team Manager (Part -Time) (Morning 08:00 – 14:00) (Evening 15:00 – 20:00)

Job Ref: DJJM1125
Job Title: 2x Team Manager (Part -Time)(Morning 08:00 – 14:00)(Evening 15:00 – 20:00)
Location: Midlands
Salary: £25k Pro Rata

I am looking for an experienced Team Manager to join a well-established organisation who are based in The Midlands.

Some of the responsibilities will include:
• Motivate and develop team members as well as minimising absence and attrition
• Ensure the team are compliant with all regulatory requirements as well as internal policies and procedures.
• Maintain strong communication links internal and external stakeholders
• Host or attend team meetings to support business requirements and organisational priorities
• Ensure your continued professional development is undertaken and be proactive in keeping up to date with industry developments
• Support and deputise for other members of the Management Team
• Manage the productivity and performance of the team against agreed Key Performance Indicators/ SLAs through effective leadership, coaching mentoring and development activity;

If you are interested in applying for this position, you will need to have a proven track record leading teams who manage and deliver service based activity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment

Team Manager

Job Ref: DJJM1120
Job Title: Team Manager
Location: Midlands
Salary: £25k – 28k salary + Benefits

I am looking for an experienced Team Manager to join a well-established organisation who are based in The Midlands.

Some of the responsibilities will include:
Motivate and develop team members as well as minimising absence and attrition
Ensure the team are compliant with all regulatory requirements as well as internal policies and procedures.
Maintain strong communication links with internal and external stakeholders
Host or attend team meetings to support business requirements and organisational priorities
Ensure your continued professional development is undertaken and be proactive in keeping up to date with industry developments
Support and deputise for other members of the Management Team
Manage the productivity and performance of the team against agreed Key Performance Indicators/ SLAs through effective leadership, coaching mentoring and development activity;

If you are interested in applying for this position, you will need to have a proven track record leading teams who manage and deliver service based activity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment

Performance Analyst

Reference: DJPF1123

Job Title: Performance Analyst

Location: Belfast

Salary: Up to £25,000

Job type: Permanent


My client is looking for a Performance analyst with experience of contact centre performance. This is an exciting opportunity with a growing organisation.

You will be responsible for monitoring the end-to-end process and providing real time analysis of the SLAs, making recommendations to the Operational Management Team to optimise resources to achieve performance targets.
Required attributes: • The ability to provide real-time service monitoring • Reporting • Microsoft Excel advanced (pivot tables, VLOOKUP, VBA etc..) • Telephony systems and CRM

Visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Customer Service Support Manager

 

My client is looking for a Customer Service Support Manager who has experience in working within a distribution managing a team of 15 in and around the Greater London (Buckinghamshire) area.

 

The Role 

 

This role is to motivate and lead your team and to build relationships across all areas of the business and support the Service Delivery Manager

 

Some of the duties will include:

 

  • Ensuring KPI’s are kept up to date
  • Manage inventories and stock inbound and outbound
  • Liaising with UK suppliers and reconciliation on booking in requests via Navison
  • Assist in the team recruitment process
  • Generate and share comprehensive and detailed reports

The Candidate

This would suit someone that has supervised within a distribution centre and has been on a graduate programme that is thriving to enhance their career. A ambitious individual who can bring in new ideas with great motivation skills.

 

If you are interested to apply for this position then you will need proven experience in managing contact centre agents in a high performing Customer Services environment.

 

You will also possess a real passion and focus on the customer and your employees.

 

If you are interested in applying for this position, you will need to have strong customer experience background, having worked extensively with customer insight, utilising your communication and influencing skills to drive change across many different business areas. Project Management experience would be beneficial.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planner – Scheduling

Ref: DJPF1117
Job Title: Resource Planner – Scheduling
Location: Midlands
Salary £25,000

I am looking for a Resource Planner who has a previous track record of scheduling in a field based environment or someone within a front or back office.

The Role:
The role holder will be responsible for ensuring the creation and full optimisation of bookable appointment slots for both field and Business Operations.

Duties:
• Develop Robust Plans
• Ownership of relationship with Operations for the utilisation of their resources in the Planning & Scheduling of work.
• Ensure that CRM accurately reflects the resource tools available
• Create schedule templates for all operational staff

Person:
• This position would be suitable for an experienced Scheduler who is looking to work in a field based and business planning role. The successful candidate will have prior knowledge of scheduling, ideally in a field environment or within a front or back office.
• Knowledge of resource planning in an operational environment.
• You will be able to prioritise workload to ensure all targets are met and have proven experience of building and developing strong working relationships.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager

Ref: DJKG1158a
Job Title: Sales Manager
Location: Luton
Salary £25k to £30k (OTE £45k approx)

Exciting new position for a Sales Manager to work for an innovative company on a B2B level

This new position is available for a Sales Manager to manage a team of up to 10 agents outbound appointment makers within the property sector.

The Role:
To manage, motivate and develop a team of appointment makers to achieve targets and KPI’s in a driven and telephone based environment along with recruitment and training and development responsibilities.

The Candidate
You will need to show a high degree of drive enthusiasm, determination and a “can do” attitude within this face paced and dynamic organisation and have the following:
• Proven track record in managing a coaching a progressive sales team
• Working to sales targets and KPI’s
• Demonstrate clear structure working ethos
• Call listening to improve and set best practice
• Recruit and retain the best staff

This position would be suitable for a Sales Manager or Telesales Manager that has a proven success within sales or customer service – along with working in challenging target and deadline driven environment. You will need to be hungry for success, energetic and dynamic to succeed in a competitive market place.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/
http://www.customerservicemanagerjobs.co.uk/
http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Call Centre Jobs, Customer Service Jobs, Contact Centre Jobs, Customer Experience Jobs, Customer Strategy Jobs.