Recruitment Consultant – Insight and Analytics market

Ref: DJPF10012
Position: Recruitment Consultant – Insight and Analytics market
Location: Lichfield, Staffordshire – Midlands

Are you spending the majority of your time chasing KPI’s and targets which hinder your ability to deliver the best service for your clients and customers, or perhaps you can’t grow your desk and markets due to lack of resource and support? If so, at Douglas Jackson we have an opening that might be suitable for you.

Recruitment has changed and continues to do so, and growth of our markets has led to our requirement for a Recruitment Consultant to become a subject matter expert in the Customer Insight/Intelligence and Analytics market.

Over the last 13 years we have forged relationships that have stood the test of time and we are considered one of the leading, professional recruitment providers across our speciality, which focusses Executive Level, Management and Support function appointments across the customer landscape. Our consultants work across many vertical markets including Finance, Utilities, Travel, Telco, IT, Insurance, Retail, FMCG, Consumer Goods and the Not for Profit Sector.

Our success is down to each of our consultants and their development of long-term relationships and the trusted subject matter expert status they achieve.

You will be supporting your customers; clients and candidates, to achieve successful recruitment solutions and the provision of a professional, quality led service. By working in partnership with your customers, establishing effective relationships and building your own personal brand and reputation, you will help and support your clients and candidates to recruit talent and secure opportunities.

In return we offer a professional, friendly and fun team, who provide specialist recruitment consultancy services on a contingent and retained basis and are proud to work with some of the UK’s leading organisations and globally recognised brands.

The role will offer:

i. A competitive basic salary dependant on experience.
ii. Uncapped commission structure which offers an accumulated commission scheme of 5- 50% of billings.
iii. An opportunity to work 9-5. Our contracted hours are 8.30am to 6pm but the team presently work 8.30am to 5.30pm, or 9am to 6.00pm. We run a monthly incentive where everyone can qualify to work 9-5.
iv. The £100k club which offers salary and holiday increases and reduced hours
v. The £150k club which offers salary and holiday increases and reduced hours
vi. Weekly and monthly incentives to leave early or, win a duvet morning.
vii. Half year and annual performance incentives, previous years included; VIP day at Cheltenham Races, Cooking Masterclass at Raymond Blanc’s Le Manoir, Team Building Treasure Hunts, Wine Tasting and Michelin * Restaurants.
viii. An extra days holiday for your birthday

Our offices are situated just 5 minutes from Lichfield Train Station which is just 40 minutes from Birmingham New Street or Stoke on Trent stations.

We would welcome applications from experienced Recruitment Consultants who wish to continue to, or begin to work within a consultative led environment; alternatively, you may have a proven track record from within a B2B sales, customer service, or account management background, or perhaps internal recruitment. In either case, to be successful you will need to have drive, emotional intelligence, determination, resilience and an appetite for continued personal development to thrive in a competitive, continuously changing environment. You will need to demonstrate the ability to build long-term relationships and utilise your relationships and network to select the best possible talent within the market.

For more information, to apply, or for a confidential discussion, please contact Perry Fletcher on 01543 231070, email: perry@douglas-jackson.com visit us at: www.douglas-jackson.com

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Night Team Leader / Night Team Manager (Contact Centre)

Job Ref: DJKG1314a
Job Title: Night Team Leader / Night Team Manager (Contact Centre)
Location: Stoke-on-Trent
Salary: £28k (plus 33% shift allowance uplift and outstanding bonus and benefits)
Employment Type: Permanent (Shift Patterns)

This is a fantastic opportunity for an experienced Night Team Manager or Night Team Leader to join an innovative and forward-thinking digitally led organisation. The Night Team Manager or Night Team Leader will manage a team of up to 20 customer service agents.

This role requires you to be able to work closely with the Customer Service Operations Manager and you will be responsible for delivering and monitoring the day to day responsibility of the team.

Responsibilities:
• Take ownership and responsibility for delivering exceptional customer service
• Review and analyse performance and KPI’s with relevant key stakeholders
• Develop the team focusing on key motivators to enhance the team and individual achievements and success
• Work collaboratively with all members of the team and the wider organisation

If you are interested in applying for this position, then you will need to have managed a team within a contact centre setting and used to working a night shift on a permanent basis. They are looking for someone who is passionate about delivering exceptional customer service as well as being a strong influencer with a collaborate leadership style.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Quality Coach – (Learning & Development/Training)

Job Ref: DJKG1320
Job Title: Quality Coach – (Learning & Development/Training)
Location: Essex, Harlow, Bedfordshire, Hertfordshire
Salary: £28k plus benefits
Permanent: Monday to Saturday (37.5 hours a week)

We are looking for a Contact Centre Quality Coach to help with quality assessment of calls and the ongoing coaching, learning and development and skills development across the customer operations centre.

The role will work across a busy, growing contact centre and support the training teams and operational leaders, to develop the capabilities, skills and competencies of staff. Supporting colleagues in delivering an excellent customer experience, championing a culture that engages staff in a continuous learning journey, focusing on a first-class service.

Some of the key responsibilities for this role will include, the support of the training team during peak demand and or absence.
Call quality listening and quality reviews, assessing against the quality framework.
Carry out monthly call assessments and coaching reviews.
Work with new recruits and early stage development advisors on a more regular basis to develop their skill, confidence and abilities.
Carry out side by side and or remote coaching and deliver feedback

If you are interested in applying for this role, you will need previous experience working with a customer led business, delivering quality coaching ideally across a contact centre operation. You will have excellent communication skills, an inquisitive nature and a consultative coaching approach.

If you have previous experience of the GROW coaching model that would be advantageous.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

This is not a job alert

You may have realised from the title but this is not a job alert….

We wanted to let you know that we are putting together various news and help articles which you can sign up for here

 

 

One of the articles we will be sharing is also one of the most popular questions and areas of advice we get asked on a daily basis.  What do you think about my CV, or any top tips on my CV?

We asked Nicola Callan, Career Coach from HR Boost for her thoughts and Nicola kindly wrote an article for Douglas Jackson and our community on Top Tips for CV writing.  If you follow the article and need a sounding board, then do let us know.  There is a short video, which can be viewed here.

 

 

The full post will be on it’s way to this week if you sign up here.

If you have a subject or would like some help and advice at this time, then please do contact us on 0345 620 9720, or mail@douglas-jackson.com

Hoping everyone is safe and well.  Speak soon.

TeamDJ