Job Title: Contact Centre Manager (Sales and Service)
Location: Chester, Crewe, Warrington, Cheshire
Salary: £28k to £30k (depending on experience)
Employment Type: Permanent
This is a fantastic opportunity for an experienced Contact Centre Manager or Team Manager to join an innovative and forward-thinking organisation. The Contact Centre Manager or Team Manager will be tasked with ensuring the small running of the Contact Centre.
This role requires you to be able to work closely with the Head of Contact Centre and you will be responsible for delivering and monitoring the day to day running of the team leaders.
As the Contact Centre Manager/ Team Manager some of your responsibility will be to:
• Manage and lead the telephony teams within the contact centre
• Driving and encouraging a fun and energetic environment
• Maximise team efficiency to achieve optimum return on investment
• Maintain a high sales culture environment
If you are interested in applying for this position, then you will need to have managed a contact centre within a sales driven environment. This role would also suit someone who is a strong Team Leader/Team Manager that is looking to step-up.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.