Digital Systems Engineer

Job Ref: DJPF1139
Role: Digital Systems Engineer
Location: South Yorkshire
Salary: £24,000 – £30,000 dependent on experience

My Client is looking for a Digital Systems Engineer who will be responsible for the system administration functions of company platforms including Salesforce.com, Mitel, IVR Platform MI/BI Technology and Dialer System.

The main responsibilities of the role include the maintaining environments relating to the company contact Centre services such as the salesforce.com service cloud. The role holder will also administer a range of platforms that comprise largely of salesforce.com, including the administration of system users and role profiles.

The successful candidate will have experience of development and administration of multiple systems in a complex and fast paced environment. They will be an analytical thinker who can identify areas of improvement to systems using a wide range of data and insight.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Support Manager Export (3-6m fixed term contract)

Job Ref: DJMA1739
Job Title: Customer Support Manager Export (3-6m fixed term contract)
Location: Anglia
Salary: £24,000

We have a 3-6 month fixed term contract for a division of a large blue chip plc.
As an international business, they distribute and export products to customers all around the world. You will be working within the Customer Service team, supporting with order processing and export/import shipping.
Alongside this, you’ll organise, optimise and enhance the Customer Service department, with a focus on continuous process improvements. You’ll also support the Supply Chain function with day to day operations.

Taking ownership of the new customer set up process, you’ll ensure all new customers are correctly onboarded. Using our internal systems, you’ll process orders from order receipt through to delivery, in line with company processes and agreed timescales. This will involve communication with multiple internal and external stakeholders, including customers, colleagues and wider contacts.

This is a great opportunity for someone looking for a challenging role in a fast paced, international Customer Service/ Export environment. We’re looking for someone with experience working with Export documentation/ incoterms/ Customs/ Letters of credit. You’re analytical, with strong Excel skills. You’ve got experience within a Customer Service role would be desirable, ideally coupled with some supply chain experience.

What is important to us is that you are a strong team player, who has a high level of accuracy in their work. You’re a great communicator, being able to quickly forge relationships with people. Being highly numerate and having worked with business systems would be a plus, as this is a large part of the role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Real Time Analyst

Job Ref: DJPF1135
Role: Real Time Analyst
Location: Manchester
Salary: £28,000

My Client are looking for a Real-time Analyst to join their Resource Planning team. This role reports into the Real-time Manager and will be responsible for supporting the operational teams in meeting customer demands whilst maintaining high levels of service.

The successful hire will capture and plan all activity that has a potential to influence contact centre performance and identify opportunities to improve the accuracy of forecasting and headcount planning.

The successful candidate will have:
• Minimum of 2 years experience in a planning role
• Proven knowledge of contact centre variables, dynamics and drivers of demand
• Analytical skills to evaluate performance and identify improvement opportunities
• Proven knowledge and experience of contact centre technology including ACD and virtualisation platforms, plus workforce management software

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Team Manager

Job Ref: DJMA1731
Job Title: Contact Centre Team Manager
Location: South East – Hampshire
Salary: £25k base bonus bens.
Monday to Friday 9-5 or 10-6 and 1 in 4 Saturdays required 9-5.

If you are passionate about delivering a great customer service and want to join a forward thinking continuous improvement environment, working with many leading and trusted brands, this role might be for you.
This is an opportunity for a Customer Service Contact Centre Team Leader to lead a team of customer advisors, communicating company goals and delivering a high-touch customer experience strategy.
You will motivate team members and assess performance through the quality management programme. Working alongside the management team, the Team Leader will provide day to day contact centre support, including hiring and training to ensure their team meet all agreed SLA’s and KPI’s.

Duties and Responsibilities will include:
• Delivery of “High Touch” service to our customers and consumers
• Monitor performance of team members and take action where required (using SMART plans) to ensure KPI’s and SLA’s are met.
• Develop strategies to promote team members adherence to company goals.
• Conduct regular one to one and team meetings to communicate key messages.
• Provide training, coaching and support to your team as agreed on individual performance meetings.
• Resolve any escalated customer and consumer complaints and highlight any trends or risks to the management team.
• If you are interested in applying for this role, you will have experience within a contact centre and leading and managing a team, with a clear focus on the customer.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Performance Analyst

Reference: DJPF1123

Job Title: Performance Analyst

Location: Belfast

Salary: Up to £25,000

Job type: Permanent


My client is looking for a Performance analyst with experience of contact centre performance. This is an exciting opportunity with a growing organisation.

You will be responsible for monitoring the end-to-end process and providing real time analysis of the SLAs, making recommendations to the Operational Management Team to optimise resources to achieve performance targets.
Required attributes: • The ability to provide real-time service monitoring • Reporting • Microsoft Excel advanced (pivot tables, VLOOKUP, VBA etc..) • Telephony systems and CRM

Visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Customer Service Support Manager

 

My client is looking for a Customer Service Support Manager who has experience in working within a distribution managing a team of 15 in and around the Greater London (Buckinghamshire) area.

 

The Role 

 

This role is to motivate and lead your team and to build relationships across all areas of the business and support the Service Delivery Manager

 

Some of the duties will include:

 

  • Ensuring KPI’s are kept up to date
  • Manage inventories and stock inbound and outbound
  • Liaising with UK suppliers and reconciliation on booking in requests via Navison
  • Assist in the team recruitment process
  • Generate and share comprehensive and detailed reports

The Candidate

This would suit someone that has supervised within a distribution centre and has been on a graduate programme that is thriving to enhance their career. A ambitious individual who can bring in new ideas with great motivation skills.

 

If you are interested to apply for this position then you will need proven experience in managing contact centre agents in a high performing Customer Services environment.

 

You will also possess a real passion and focus on the customer and your employees.

 

If you are interested in applying for this position, you will need to have strong customer experience background, having worked extensively with customer insight, utilising your communication and influencing skills to drive change across many different business areas. Project Management experience would be beneficial.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planner – Scheduling

Ref: DJPF1117
Job Title: Resource Planner – Scheduling
Location: Midlands
Salary £25,000

I am looking for a Resource Planner who has a previous track record of scheduling in a field based environment or someone within a front or back office.

The Role:
The role holder will be responsible for ensuring the creation and full optimisation of bookable appointment slots for both field and Business Operations.

Duties:
• Develop Robust Plans
• Ownership of relationship with Operations for the utilisation of their resources in the Planning & Scheduling of work.
• Ensure that CRM accurately reflects the resource tools available
• Create schedule templates for all operational staff

Person:
• This position would be suitable for an experienced Scheduler who is looking to work in a field based and business planning role. The successful candidate will have prior knowledge of scheduling, ideally in a field environment or within a front or back office.
• Knowledge of resource planning in an operational environment.
• You will be able to prioritise workload to ensure all targets are met and have proven experience of building and developing strong working relationships.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager

Ref: DJKG1158a
Job Title: Sales Manager
Location: Luton
Salary £25k to £30k (OTE £45k approx)

Exciting new position for a Sales Manager to work for an innovative company on a B2B level

This new position is available for a Sales Manager to manage a team of up to 10 agents outbound appointment makers within the property sector.

The Role:
To manage, motivate and develop a team of appointment makers to achieve targets and KPI’s in a driven and telephone based environment along with recruitment and training and development responsibilities.

The Candidate
You will need to show a high degree of drive enthusiasm, determination and a “can do” attitude within this face paced and dynamic organisation and have the following:
• Proven track record in managing a coaching a progressive sales team
• Working to sales targets and KPI’s
• Demonstrate clear structure working ethos
• Call listening to improve and set best practice
• Recruit and retain the best staff

This position would be suitable for a Sales Manager or Telesales Manager that has a proven success within sales or customer service – along with working in challenging target and deadline driven environment. You will need to be hungry for success, energetic and dynamic to succeed in a competitive market place.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/
http://www.customerservicemanagerjobs.co.uk/
http://www.resourceplanningjobs.com/

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