Team Leader

Job Ref: DJMA1757a
Job Title: Team Leader
Location: Kent
Salary: £28-32,000 plus bonus bens
Employment Type: Permanent

Opportunity for an experienced Team Leader/Team Manager to take responsibility for a multi-channel and administration focussed customer contact operation.

The organisation offers a friendly, fun and positive environment, where personal development is encouraged.

You will work with the senior management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and improve customer and employee engagement.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your Customer Service Advisors to enhance their skills and performance levels.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.

Some of the duties will include:

Full line management responsibility for all the team including objective setting, performance appraisals, coaching, training and development
Act as an escalation point for internal and external customers
Develop and maintain relationships with internal and external customers and stakeholders
Support projects and developments which will drive continuous improvements and change
Work with the Customer Service Manager to senior management team to ensure SLAs are achieved

The successful candidate will have previous team management experience within a customer service contact centre environment. You will be able to work on your own initiative with minimal supervision. You will have an eye for detail, excellent communication and coaching skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Leader – Team Manager London

Job Ref:           DJKG1242

Job Title:         Team Leader/Team Manager (Contact Centre)

Location:         London/ Greater London, North London

Salary:            £35k

Employment Type: Permanent

 

 

Introduction

An opportunity has become available for a working for a Team Lead/Team Manager to work for a well-known company who are established within the UK and European market.

 

The Role

As a Team Leader/Team Manager, you will work in a busy contact centre environment responsible for a team of supervisors and the wider customer service function.

 

Some of the key responsibilities will be:

 

  • Providing quality and personalised responses to a wide variety of customer queries and complaints
  • Monitor and measure the overall performance of the supervisors
  • Own the complaints and escalation process
  • Monitor the KPI’s and SLA for the team

 

If you are interested to apply:

 

You must have experience as Team Leader/Team Manager within a contact centre setting and experienced in dealing with complaints and escalations. Showing tenacity and willingness to own the problem to resolution is important for this opportunity.

 

FOOTER

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

 

Follow us on Twitter @callcentrejobs1

 

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

 

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

 

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.