Commercial / Pricing Analyst

Job Ref: DJEM1023
Job Title: Commercial / Pricing Analyst
Location: Kent
Salary: up to £30,000
Employment Type: 11 month FTC

An excellent opportunity for a Commercial Analyst to help support a travel function of a business. They are willing to provide training to anyone with the enthusiasm to learn if you feel you lack in skills. A unique opportunity for someone who is looking at breaking into the commercial market.

Responsibilities include:
• Pricing for all holiday products to ensure that optimal profitability is achieved
• Delivering campaign, price and product activity
• Support maximising sales and assist the purchasing team in promoting destinations and product
• Work with the Product Managers & Purchasing Managers to provide insightful data for product negotiations
• Assist with regular rolling forecasts
• Support delivering actions and strategies for each of the destinations
• Analyse weekly reports and make necessary pricing and yield decisions

Experience required:
• Excellent understanding of pricing processes, commercial issues and impact on wider business
• Ability to monitor trends and patterns in business performance
• Knowledge or interest in the Travel industry – Desirable, no essential
• Ability to set and follow through clear targets
• Good IT & understanding of Microsoft Office
• Ability to work under pressure and to tight deadlines
• Strong interpersonal skills
• Excellent communication skills
• Persuasion, negotiation, reasoning and problem-solving skills
• Initiative, diplomacy, tact and sound judgement

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Motor Claims Manager – Claims Operations Manager – Claims Manager

Job Ref: DJJM1242
Job Title: Motor Claims Manager – Claims Operations Manager – Claims Manager
Location: Madrid
Salary: 35,000 – 40,000 euro plus bens
Job Type: Permanent

We have an opportunity for an experienced Claims Manager who has experience and knowledge of Motor Insurance claims to take responsibility for a wider Claims assessment function looking at continuous improvement and identifying trends and root cause to improve operational process, liaising and managing key stakeholders where appropriate.

The Claims Manager will be responsible for refining operational processes, procedures and customer journeys to make sure the overall claims process is as lean, fast and efficient as possible. You will share technical expertise, advice and guidance with the management team.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Claims Manager, you will work across all claims departments, working closely with the team as well as heads of department and other senior customer management team to identify and develop best practice.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements will be part of your responsibilities.

Some of the duties will include:
• Assessment of process, procedure and policies, driving lean methodologies to create the most efficient operation.
• Conducting Due diligence using methods and practice.
• Positively influence and contribute to the team culture along with sharing best practice
• Provide exceptional customer experience by reviewing customer journey and root cause analysis
• Drive continuous improvement ethos within the team and the wider business
• Define and develop opportunities to improve processes, procedures and a better service proposition to customers

If you are interested in applying for this position, you will need a proven track record within Motor Claims management, you will need to have worked at a senior level previously and experience within a regulated environment is essential, however the ability to think differently, challenge the status quo whilst encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Trainer (Contact Centre)

Job Ref: DJKG1302
Job Title: Trainer (Contact Centre)
Location: Hertfordshire and the Greater London area
Salary/OTE: £30k to £35k
Employment Type: Permanent

This is a fantastic opportunity for an experienced Trainer who has worked in a contact centre/customer service setting to join an outstanding market leading organisation within a service environment.

This is an established company and as Trainer you will be part of a small team and play a pivotal role in the organisation working closely with the Quality Team. This role is focused on the onboarding training and will report into the Training and Quality Manager.

As the Trainer some of your responsibility will be to:
• Plan, design, deliver and manage the induction and ongoing training events
• Evaluate the effectiveness and efficiency with various induction and training events
• Upskill Customer Operations Team
• Ensure you deliver end to end training

If you are interested in applying for this position, you will need to have a passion for delivering exceptional Training with a natural energy to deliver onboarding training. This role would suit someone that has been a trainer within a contact centre or customer service centre.

The role is Monday to Friday and may require occasional flexible hours.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

CRM Manager

Job Ref: DJEM1020
Job Title: CRM Manager
Location: North West
Salary: up to £38,000
Employment Type: Permanent

This is an excellent opportunity for an experienced CRM Manager to join a well-known retail brand.

Responsibilities include:
• Managing CRM campaigns and driving best practices across the business for email, push notifications and SMS message.
• Manage a team of CRM Executives (5 FTE)
• Support the Head of Marketing with test and learn programs and work cross functionally on ROI improvements.
• Improve profitability of campaigns through best utilising available targeting and segmentation tools.
• Managing and cleaning the customer database.
• Understand the customer lifecycle and optimise communications across all channels.
• Developing key campaigns cross functionally.
• Work with the Head of CRM monitoring group targets and cost.
• Working cross functionally to plan promotional email campaigns promoting brand messages and key product areas.
• Continued competitor analysis.
• Continuously improving site and content performance.
• Manage 3rd party relationships.
• Own the organisations NPS feedback mechanism, striving to improve month by month.

Experience required:
• Experience of CRM programs is required
• Strong stakeholder management
• Digital analytics
• Practical
• Able to challenge the team
• Strong influencing skills
• Strong organisational skills and a good multi-tasker is essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.