Junior Sales Manager – SAAS

Job Ref: DJHB1050a
Role: Junior Sales Manager – SAAS
Location: London
Salary: up to £35,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?

Do you have experience selling software, technology or telecoms solutions into the Enterprise market?

If so, this could be just the role for you!

Reporting into board level, you will have the unique opportunity to work closely with the leadership team for the business to develop new relationships externally.
You will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are looking for likeminded individuals to join them on their growth journey.
Having a great portfolio of customers already, this is a great opportunity for an ambitious individual to embrace and really flourish with a great business who are providing a fantastic technology into the market.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1305
Job Title: Resource Planning Analyst
Location: Midlands
Salary: up to £31,000 (dependent on Experience)
Employment Type: Permanent

My client is looking for a Resource Planning Analyst who will be inspired by a fast-paced environment and the opportunity to enable the Customer Support department to provide a market leading service.

You will be responsible for ensuring that adequate staffing resources are available to meet growing demand. In addition to day to day management of real time performance, you will also excel at reporting through various platforms to enable the business to understand their customer demands and needs.

This role is an opportunity to make your mark by defining, creating, forecasting and utilising MI systems to take their service to the next level.

Responsibilities include:
• Produce accurate resourcing forecasts, management reports and analysis.
• Create resource plans including scheduling rotas and shift patterns and supporting the real-time operation of the department.
• Use workforce management tools to optimise resource planning and scheduling processes, to achieve service levels.
• Manage the production of departmental reporting requirements, including monthly department packs, daily / weekly reporting and/or dashboards.
• Produce clear and easy to understand reports that communicate complicated data analysis and findings to non-technical audiences.

If you are interested to apply:
• A good knowledge of contact centre metrics and their calculation.
• A good knowledge of WFM software and its application in contact centres.
• Strong interpersonal skills.
• Excellent written and verbal communication.
• Intermediate Excel skills (able to create macros, create pivot tables and apply common excel functions i.e. Vlookup, Index and Match etc.)
• Experience working in an environment that manages multiple channels and priorities.
• Experience working in a high-volume Contact Centre.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager – SAAS

Job Ref: DJHB1050
Role: Sales Manager – SAAS
Location: London
Salary: £30,000 – £50,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?
Do you have experience selling software, technology or telecoms solutions into the Enterprise market?
If so, this could be just the role for you!

Reporting into board level, you will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are subsequently developing new departments.
Having a great portfolio of customers to boot already, this is a great opportunity for an ambitious individual to embrace and really flourish with.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Business Readiness Manager

Job Ref: DJHB1049
Role: Business Readiness Manager
Location: Midlands
Salary: £35,000 – £47,000 per annum + benefits
Job Type: Permanent

Are you experienced in working within businesses through change and transformation?
Are you looking to work for a scaling organisation with ambitious growth plans?
Do you want to accelerate your career and grow a team?
If so, this could be just the role for you!

This is a newly created role to support a growing organisation who are testing, challenging and disrupting the market. Currently undertaking a huge internal evolution, this business are looking to bolster their internal talent with the best from the Utilities industry as part of their continued growth aspirations.

Responsibilities will include:
• Taking accountability for the development and execution of the business readiness strategy,
• Managing the creation and completion of the strategy for change.
• Managing relationships with internal and external stakeholders; identifying all areas for change, continuous improvement and for delivery improvements.
• Mapping out the end to end customer journey alongside the Head of Business Readiness to support the change strategy.
• Identifying the most appropriate methods of change and being able to select the efficiencies to create and carry out a structured plan.

You will ideally be:
• Experienced in the delivery of change operations across regulated sectors.
• Confident in the ability to create and execute a structured plan in times of change.
• Used to managing growing and developing teams within a scaling business.
• Able to demonstrate and draw upon previous issues that you’ve overcome to give examples of the complexities of change.

This is an exciting opportunity to join an evolving team, and to grow and develop an important function within the Utility back office operations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Performance Manager – Metering

Job Ref: DJHB1048
Role: Performance Manager – Metering
Location: Midlands
Salary: £35,000 – £47,000 per annum + benefits
Job Type: Permanent

Are you experienced in working within the metering space for the Utilities industry?
Are you looking to work for a scaling organisation with ambitious growth plans?
Do you want to accelerate your career and grow a team?
If so, this could be just the role for you!

This is a newly created role to support a growing organisation who are testing, challenging and disrupting the market. Currently undertaking a huge internal evolution, this business is looking to bolster their internal talent with the best from the Utilities industry as part of their continued growth aspirations.

Responsibilities will include:
• Taking accountability of the performance of metering suppliers, driving the operation internally, externally and ensuring that the relationships are aligned and sharing the same end goal.
• Managing the end to end metering function internally.
• Managing relationships with internal and external stakeholders to ensure that contracts are being complied with.
• Utilising the generated analytics to feed back into other business stakeholders both internally and externally – working collaboratively with all parties.

You will ideally be:
• Experienced in the delivery of metering functions within the Utilities sector; preferably both in the field and within a back office contact centre environment.
• Used to managing growing and developing teams within a scaling business.
• Experienced in the delivery of changing operations.

This is an exciting opportunity to join an evolving team, and to grow and develop an important function within the Utility back office operations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1303
Job Title: Resource Planning Analyst
Location: South Wales
Salary: Up to £30,000
Employment Type: Permanent

My client is looking for a Resource Planning Analyst who will be responsible for end to end Resource Planning within a Multi-Channel contact centre operation.

You will work closely with the Resource Planning Manager to support the operations with end to end planning ensuring the right people are in the right place at the right time.

Responsibilities include:
• Produce accurate resourcing forecasts, management reports and analysis.
• Create resource plans including scheduling rotas and shift patterns and supporting the real-time operation of the department.
• Use workforce management tools to optimise resource planning and scheduling processes, to achieve service levels.
• Manage the production of departmental reporting requirements, including monthly department packs, daily / weekly reporting and/or dashboards.
• Produce clear and easy to understand reports that communicate complicated data analysis and findings to non-technical audiences.

If you are interested to apply:
• A good knowledge of contact centre metrics and their calculation.
• A good knowledge of WFM software and its application in contact centres.
• Strong interpersonal skills.
• Excellent written and verbal communication.
• Intermediate Excel skills (able to create macros, create pivot tables and apply common excel functions i.e. Vlookup, Index and Match etc.)
• Experience working in an environment that manages multiple channels and priorities.
• Experience working in a high-volume Contact Centre.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Intelligence Analyst

Job Ref: DJRW1002
Role: Business Intelligence Analyst
Location: West Midlands
Salary: up to £33,000 per annum plus bonus, healthcare and life assurance
Job Type: Permanent

Are you looking to work for a progressive public sector organisation where you will feel valued as an individual and make a real difference to the community?

I am looking for a Business Intelligence Analyst to start as soon as possible. This is a newly created position and an integral part of the organisations Analysis service department.

The ideal candidate will:
• Have at least 2 years’ experience in a similar role involving performance management systems
• Be comfortable using BI tools including: SAP Business Objects, Power BI etc.
• Be confident liaising with key stakeholders
• Be passionate about data and technology and be looking to develop further in this area

Responsibilities include:
• Support deployment of data to users through enhancing self-serve and ensuring consistency, effectiveness and efficiency in the delivery of analytical products.
• Ensure up to date knowledge on the key functional capabilities that can be delivered through performance management systems.
• Provide technical guidance, support, training and assistance in the use of performance systems and access to information.
• Implement and test software upgrades and patches in collaboration with ICT.
• Undertake other duties commensurate with the nature, level of responsibility and grading of this post, including cover for colleagues, as required.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

GIS Analyst

Job Ref: DJRW1001
Role: GIS Analyst
Location: West Midlands
Salary: up to £30,000 per annum plus pension and healthcare
Job Type: Permanent

Do you have experience as a GIS Analyst or relevant GIS experience in your previous role?

Would you like to work for a growing, market leader?

I am currently looking for a GIS Analyst to join this large not-for-profit organisation based in the West Midlands. You will be a technical expert and provide support for internal customers on the use and applications of GIS and continue to build map data for the operation. You will support the Strategic Asset Management team with a range of business requirements, championing the use of GIS.

The ideal candidate will:
• Hold a GIS degree or equivalent experience
• Experience providing GIS solutions
• Exposure to GIS software and databases
• Cadcorp and PostGIS experience (desirable)

Competitive bonus scheme including:
• Private Medical Insurance
• Discounted Dental Insurance
• Gym Membership
• 27 days holiday
• Pension Scheme

This business are looking for someone to help drive the GIS team forward. There are several progression opportunities for the right candidate.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Leader (Night Shift – 4 on/ 4 off)

Job Ref: DJHC4303
Job Title: Team Leader (Night Shift – 4 on/ 4 off)
Location: Midlands
Salary: Up to £30k (pro rata’d to a 35 hour week) + £5k shift allowance
Employment Type: Perm

I am looking for an innovative and independent Team Leader, that can manage customer service agents through change, and take ownership of the team, making decisions in the absence of senior staff.

Although this is a Night Shift role – this is structured on a 4 on and 4 off basis!

In return for effectively taking your team on a huge transformational journey, you will receive a real investment from the company into your future, through industry relevant qualifications!!

Responsibilities:
• Operational Leadership and day to day management of the night shift team (15FTE)
• Drive customer centric change within the team, promoting this across the rest of the business
• Evangelise customer experience excellence internally and externally
• Use insight and MI to collaboratively drive customer experience and performance
• Identify training needs and then coach and mentor your team in line with the business culture and objectives

Key behaviours:
• A strong Team Manager who can both manage and lead from the front
• Customer centric and somebody who always looks for the best customer outcomes
• Resilient through periods of transformation, and able to take customer service agents on a journey
• Independent and prefers working using autonomy

If you are interested in applying for this position, you will need to have a proven track record of working in a contact centre environment, in a management capacity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified.
We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Customer Service Trainer

Job Ref: DJHB1046
Role: Customer Service Trainer
Location: Kent
Salary: up to £30,000 per annum plus bonus, healthcare and life assurance
Job Type: Permanent

Are you an experienced Trainer or Coach with experience in delivering training within a Contact Centre setting?
Are you passionate about keeping the customer at the heart of everything that you do?
Do you enjoy developing colleagues through tailored training programmes?
If so, this could be the role for you.

Working as part of a great brand who are going from strength to strength, continually striving to better their team, who are at the heart of everything that they do, are looking for an individual to represent the brand’s visions and values, you will be responsible for:
• Conducting comprehensive agent induction training, whilst welcoming new team members into the contact centre.
• Designing and creating excellent training material for the ongoing personal development for agents; with a focus on the holistic approach to learning using a variety of coaching methods.
• Coaching a team of CSA’s within a multi-channel contact centre; monitoring both calls and emails.
• Creating a wide variety of fresh and creative training content relatable to performance, ensuring that each person’s role is tailored effectively.
• Experienced in the customer service environment with the capacity to manage and implement change within the business through structured training and development plans tailored to the individual.

You will ideally be:
• An experienced trainer / coach with a passion for developing the businesses people who are at the heart of the business.
• Strong contact centre experience.
• Passionate about the development of others through coaching and mentoring.

This business are looking for leaders to really help to drive the customer operation effectively and brand ambassadors that will spread the vision and values of the organisation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.