Business Development Manager – UK – Field Based

Ref: DJKG1256
Job Title: Business Development Manager – UK – Field Based
Location: London (weekly commute)
Salary/OTE: £40k to 45K with OTE up to £60k plus generous benefits
Employment Type: Permanent

This is a fantastic opportunity for an experienced field-based Business Development Manager to work alongside other members of the sales team and internal and external stakeholders.
As a Business Development Manager, you will play a key part within the organisation and be responsible for identifying new business and keeping up to date with industry trends and market developments.
This organisation is a well-established company with a history of working with some great brands.

This role report into the General Manager of UK.

As the Business Development Manager, some of your responsibility will be to:
• Deliver sales that drive core strategy and top line revenue objectives
• Ensuring the organisation is at the forefront of the B2C services across a variety of UK Markets
• Promoting innovative client’s solutions through strong relationships
• Maintain tracking and reporting of Business Development against KPI’s
• Provide reports and research in specific companies and market sectors

If you are interested in applying for this position, they are looking for a “hunter”. Experience in the BPO space is an advantage and having a proven track record in converting sales. Understanding of legal terminology, contract negotiation and pricing is important for this role along with strong influencing and negotiation skills;
The role is Monday to Friday covering the UK, however travel into the London office will be expected approximately once and week once established.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Project Manager – Project Manager – Customer Project Manager (12 Month Fixed Term)

Job Ref: DJJM1183
Job Title: Senior Project Manager – Project Manager – Customer Project Manager (12 Month Fixed Term)
Location: Birmingham – Midlands
Salary: £50,000 plus bens
Job Type: Contract

An opportunity for an experienced Project Manager to take responsibility for a multi-channel, digitally aligned Customer, change and transformation project managing a number of different strands within a wider change and transformation project.

The Senior Project Manager will be able to bring passion, rigor and the ability to develop a scaling change and transformation project. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this brand apart from the competition.

As the Senior Project Manager within the customer service department, you will work with the heads of department and other project specialists to identify and develop, a large-scale change and transformation project, driving the project whilst making sure that the project is running efficiently, on time and within budget.

You will take full ownership and responsibility for the overall running of the change and transformation project, coaching and developing skills within the existing team to deliver a positive, engaging and efficient programme. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

The ability to prioritise and set daily tasks, meet deadlines and manage a project against budget is essential, you will be heavily involved with stakeholders so stakeholder management and the ability to communicate with all streams within the business is a must.

Responsibilities:
• Manage cross-functional change and transformation project
• Hands on management with active participation to help accelerate projects
• Establish and define project plans
• Identify all technical and project issues then develop procedures to track performance against objectives to make corrections where necessary.

Required attributes:
• Excellent relationship building skills and credible in front of stakeholders at all levels
• Effectively and clearly communicate at all levels in any given scenario
• Understanding of contact centre technologies and processes
• Experience of analysing large scale data
• Prince2 qualified

If you are interested in applying for this position, you will need a proven track record as a Project Manager, having experience of managing to deadline and budget to develop an improved customer service offering. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Call Centre Manager

Ref: DJRL1038a
Role: Call Centre Manager
Location: West London, Greater London, South East
Type: Permanent
Salary: Circa £50,000 + Benefits

A rapidly growing fast paced company are looking to recruit a Call Centre Manager for their office in West London. This is an exciting new opportunity to join a fantastic new team.

You will be responsible for developing objectives for the call centre’s day to day activities, coaching, developing and motivating the team, conducting effective resource planning to maximise the productivity of their people and also technology as required. As the Call Centre Manager, you will responsible for collecting and analysing the call centre statistics to drive the required behaviours across the team. You will need to drive the quality of service delivery through your team and the team is high volume and seasonal so you will be accountable for the quality and accuracy of the service provided.

You will report directly into the Marketing Manager and will have responsibility for a small team of 5-6FTE who will be making outbound sales calls. You will be responsible for driving performance and people to ensure delivery of KPIs. They are looking for a Call Centre Manager who can manage, support and develop the agents through performance reviews, coaching and engagement. You will need to evaluate and enhance processes to ensure a culture of continuous improvement. You will be asked to utilise company led incentive programmes to maintain high motivation and target achievement within the team.
This is a brand new team and the new Call Centre Manager will need to have full commitment in setting this team up from scratch.

The successful candidate will:
• Have at least 3 years’ experience of a senior leadership role, preferably gained in the customer service / contact centre environment.
• Experience of setting up a Customer Service or Sales team would be advantageous.
• Have a deep knowledge in customer experience processes, tools and systems will be essential, with the ability to analyse metrics and provide insight into current and future needs, adapting and improving the service in an agile and responsive way.
• Have experience of driving performance in a target-orientated environment and challenging team members to deliver against objectives/targets.
• Have experience of using positive reinforcement to ensure team members feel valued in their role.
• Demonstrate and promote a ‘can do’ attitude to motivate and inspire others to achieve.

In return the company offer a competitive salary and benefits package. Holidays are up to 28 days which increase with length of service. There is a healthcare plan, pension and perkbox. You will be working a 40 hour week with some weekend work involved. The contact centre is open from 7am to 9pm.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Services / Sales Manager

Ref: DJRL1038
Role: Customer Services / Sales Manager
Location: West London, Greater London, South East
Type: Permanent
Salary: Circa £50,000 + Benefits

A rapidly growing fast paced company are looking to recruit a Customer Services / Sales Manager for their office in West London. This is an exciting new opportunity to join a fantastic new team.
You will be responsible for developing objectives for the call centre’s day to day activities, coaching, developing and motivating the team, conducting effective resource planning to maximise the productivity of their people and also technology as required. As the Customer Service / Sales Manager, you will responsible for collecting and analysing the call centre statistics to drive the required behaviours across the team. You will need to drive the quality of service delivery through your team and the team is high volume and seasonal so you will be accountable for the quality and accuracy of the service provided.

You will report directly into the Marketing Manager and will have responsibility for a small team of 5-6FTE who will be making outbound sales calls. You will be responsible for driving performance and people to ensure delivery of KPIs. They are looking for a Customer Services / Sales Manager who can manage, support and develop the agents through performance reviews, coaching and engagement. You will need to evaluate and enhance processes to ensure a culture of continuous improvement. You will be asked to utilise company led incentive programmes to maintain high motivation and target achievement within the team.

This is a brand new team and the new Customer Service / Sales Manager will need to have full commitment in setting this team up from scratch.

The successful candidate will:
• Have at least 3 years’ experience of a senior leadership role, preferably gained in the customer service / contact centre environment.
• Experience of setting up a Customer Service or Sales team would be advantageous.
• Have a deep knowledge in customer experience processes, tools and systems will be essential, with the ability to analyse metrics and provide insight into current and future needs, adapting and improving the service in an agile and responsive way.
• Have experience of driving performance in a target-orientated environment and challenging team members to deliver against objectives/targets.
• Have experience of using positive reinforcement to ensure team members feel valued in their role.
• Demonstrate and promote a ‘can do’ attitude to motivate and inspire others to achieve.

In return the company offer a competitive salary and benefits package. Holidays are up to 28 days which increase with length of service. There is a healthcare plan, pension and perkbox. You will be working a 40 hour week with some weekend work involved. The contact centre is open from 7am to 9pm.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Asset Manager

Ref: DJRL1037
Role: Asset Manager
Type: FTC until April 2020
Location: Northampton, Northamptonshire, East Midlands
Salary: Up to £47,500 + Benefits

Our client is looking to recruit a dynamic and innovative corporate Asset Manager to lead and advise as part of a new team delivering major multi £million development projects and enterprise support in Northampton.

The Asset Manager will provide a high quality and comprehensive strategic and operational commercial Asset Management service to the public body. The role will include all aspects of property valuation, property management, leasing, property review and appraisal, whether related to operational, investment or surplus property holdings.

As Asset Manager you will manage a diverse range of commercial investment property to maximise rental income and investment value. You will provide strategic support in terms of formulation and implementation of policy, working with other strategic partners as necessary. For example: HCA, DCLG, NCC, LEP’s and so on.

You will be required to drive delivery of the commercial assets work in order to maximise the benefits to the public body. You will need to lead on the valuation of the property for a wide range of purposes including: insurance, fixed asset register, feasibility studies, options appraisal, acquisition and disposal, RTB and letting purposes. You will need to undertake property reviews and evaluation work to be able to identify scope for alternatives uses of property, enhanced asset values, disposal or transfer options. You will also coordinate the disposal of surplus property to maximise the generation of capital receipts.

Part of your role will be to manage the building maintenance function to ensure adherence to statutory and regulatory frameworks.

The successful candidate will:
• Have at least 5 years relevant broad estate management experience post entry into professional membership of RICS.
• Have experience of managing a multi-disciplinary team, including professionally qualified staff.
• Have strong knowledge and experience of property valuation for wide range of purposes, strong understanding of statue and regulations related to the ownership of land and property and ability to accurately interpret complex legal documents.
• Have experience or knowledge of working within a local authority estate management role.
• Have experience of contract negotiation and management.
• Have strong problem solving and analytical skills.
• Have IT skills including knowledge of the GVAS system.

In return, our client will provide you with an excellent benefits package with a fantastic pension, 30 days holiday plus bank holidays and flexible working.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Vendor Manager

Job Ref: DJAD1069
Job Title: Vendor Manager
Location London, Greater London, South East
Salary: £60k + £5k allowance
Employment Type: Permanent

A globally recognised brand is looking for a Vendor Manager to join their CX team. The role will involve leading the vendor/ strategic partnership with the outsourced centres. This role is key in balancing commercials but ensuring best in class CX is delivered.

The role is based in London but will require travel to outsourced sites, when required by the business.
• Ensure strategic partners fulfil contract commitments and obligations
• Drive vendor performance, NPS etc
• Continuous improvement of processes and procedures, utilising LEAN and Six Sigma.
• Manage a quarterly rolling plan of improvements for the outsource partner’s performance.
• Own ‘in the month’ efficiency KPI’s including AHT, occupancy, and shrinkage to deliver in month service level commitments.
• Support the Online Support team with digitalisation of customer support initiatives by identifying best contact types to move to other channels.
• Responsibility for signing off monthly performance for all customer service teams (Average 450 FTE)
• Ensure the correct governance is followed and delivered for weekly, monthly & quarterly business reviews with the partner
• Audit and check monthly invoices
• Review and launch where appropriate Social and Chat channels in line with the customer strategy
• Work closely with the Quality and Training Manager to keep updated regarding the partners performance and roadmap

You will be an experienced Vendor Manager, with B2B & B2C exposure.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Property Health & Safety / Compliance Auditor

Ref: DJRL1036
Role: Property Health & Safety / Compliance Auditor
Type: Permanent
Location: South London, Greater London, South East
Salary: Up to £42,500 + Benefits

A leading and forward thinking national property company are looking to recruit a highly motivated and confident Property Health & Safety / Compliance Auditor for their South London office.
The company has created a new team of Property Health & Safety / Compliance Auditors who will support the vital work of ensuring that their customers` homes are safe. The role of Property Health & Safety / Compliance Auditor will primarily be one which involves ensuring robust compliance by quality assuring the work which is undertaken by their surveyors and their contractor partners.
The Property Health & Safety / Compliance Auditor will report to the Audit and Governance Manager, who is responsible for guiding their program of works. You will also be responsible for fostering positive working relationships with colleagues from all teams.

You will work collaboratively with colleagues to support the provision of a high quality program of servicing and planned preventative maintenance visits. You will need to be able to prepare reports which accurately reflect whether works have been carried out in accordance with legislative requirements and ensure that the organisation is being provided with a safe service that represents value for money and high levels of customer satisfaction in all servicing and planned preventative maintenance programs.

The Property Health & Safety / Compliance Auditor will make use of sound professional judgment in escalating any issues that are deemed as immediately dangerous. You will aid in the provision and preparation of high level reports which capture trends and to track information to ensure performance and progress is accurately recorded and followed up on. You will ensure Health and Safety regulations are being adhered to in all circumstances on site and constructively and tactfully challenge inefficiency and poor performance of works.

The successful candidate will:
• Have the expertise and a qualification in at least one technical field (gas, electric, water hygiene) and a willingness to gain a good working knowledge of quality and relevant legislation as it relates to the other technical fields.
• Be able to demonstrate awareness of what constitutes sound practice from a technical audit perspective.
• Have excellent communication and interpersonal skills with proven experience of communicating with stakeholders at all levels.
• Be a self-starter and initiator for problem solving within your service area.
• Have the ability to explain complex information to a variety of audiences using verbal and written methods of communication with the ability to problem solve independently.
• Have excellent computer (IT) skills including Excel, Outlook and Microsoft Word.
• Have strong analytical/auditing skills with attention to detail, along with proven experience of manipulating large volumes of data, interpreting and producing reports for audit and monitoring purposes.
• A full, clean driving license.
In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Property Manager

Ref: DJRL1035
Role: Property Manager
Type: Temporary – 6 months FTC
Location: North London, Greater London, South East
Salary: Up to £48k + Benefits

A leading and forward thinking national property company are looking to recruit a highly motivated and confident Property Manager for their North London office.

This role supports the development of a risk and governance framework across the Housing with Care and Support portfolio such that the property proposition supports strategic growth. It also contributes to the increase in capability of frontline operational colleagues in relation to risk assessment and action planning.

As Property Manager, you will be responsible for analysing all properties within the regional portfolio and the risks facing the organisation as a result of building type and customer group. You will contribute to the development of property and customer led risk and governance framework by feeding back the analysis of all properties within regional portfolio. The Property Manager will Inform the annual budgeting process for each property by suggesting tangible property and operational solutions in order to mitigate risk based on building and customer type. You will work alongside Property Risk and Governance Manager to contribute to the development of learning framework to build capability of front line colleagues in relation to risk assessment and property management.

The successful candidate will:
• Have at least 3 years experience gained ideally within the Health and Social care sector.
• Ideally have the relevant professional qualification (BiFM, RiCS).
• Be able to demonstrate experience and knowledge of the property related regulatory environment applicable to Housing with Care and Support as an employer, landlord and care and support provider (HSE, HHSRS, FRO, CQC etc).
• Have experience in the reviewing of Risk Assessments and implementing action plans within the Health and Social Care sector and have the ability to understand the complex customer group, the way in which the customers interact with the `lived environment` and what that means in terms of risk for the organisation.

In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Property Health & Safety Manager

Ref: DJRL1033
Role: Property Health & Safety Manager
Type: Permanent
Location: Nottingham, East Midlands, Midlands
Salary: Up to £45k + Benefits

A leading and forward thinking national company are looking to recruit a highly motivated and confident Property Health & Safety Manager for their Nottingham office.
This market leading property company are looking for an experienced Property Health & Safety Manager and within this role you will manage a team to deliver maintenance programmes and compliance regimes which ensure the company meets and maintains its legislative obligations in relation to Gas, Asbestos, Water, and Mechanical and Electrical safety.

You will need to be able to deliver an effective and comprehensive planned assessment and maintenance programmes which mitigates emerging risks across the companies wider portfolio.
As Property Health & Safety Manager, you will oversee a team of M&E surveyors and compliance experts and will hold responsibility to ensure planned servicing, assessment and maintenance regimes meet legislative requirements and are delivered on time.

You will manage the performance of the technical surveyors and compliance experts so that it functions as a cohesive, high performing team which achieves legislative targets and standards while continuously improving the service for their customers

The successful candidate will be:
• An experienced Property Health & Safety Manager with relevant Engineering Qualifications
• A confident and competent manager able to inspire and manage specialist direct reports, influence key stakeholders and use excellent communication skills and technical knowledge.
• Excellent in demonstrating organisational and project management skills and also have the ability to review operational risks, plans and task and manage a team to meeting changing or conflicting priorities
• Able to have the ability to drive continuous improvement, proven track record of building strong relationships at all levels and skilled at communicating appropriate expectations in relation to compliance and technical risk management.
• Conversant in legislation and regulation relating to Fire Safety, Gas Safety, Water and Legionella Safety, Electrical Safety, Asbestos, Passenger Lift and other M&E equipment.

In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager (Customer Joining Manager)

Job Ref: DJMA1777
Job Title: Customer Experience Manager (Customer Joining Manager)
Location: South East – Bedfordshire/Buckinghamshire/Northampton shire/Northern Home Counties
Salary: £45-55,000 base salary dependent on candidate plus bens
Contract Type: Permanent

This is a newly created position to join a fast growing, regulated business, as they look to continually develop their customer journey and customer experience, to improve the ease of doing business for their customers, to further improve service, loyalty and advocacy.

They are looking for an individual who asks the why, understands the problem is a great communicator and collaborator.

Reporting to the Head of Customer Experience, the Customer Experience Manager (Customer Joining Manager) will own the end to end customer journey and user experience from design, data, customer on boarding and process improvement.

The Customer Experience Manager (Customer Joining Manager) will lead a team across a number of distinct areas, with varying skillsets, whilst working with the wider business to define and develop the case for change and help drive, develop and embed transformation and process improvements, which helps achieve the business goals and aims to deliver a better, easier customer experience for their employees and customers.

If you are interested in applying for this role you will need a background in customer experience management, continuous improvement and change management. Excellent communication, people and stakeholder management skills. Any onboarding and online experience would be a distinct advantage.

Excellent communication skills, a data driven approach and a can-do attitude.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.