Business Improvement Manager

Job Ref: DJHB1051
Role: Business Improvement Manager
Location: Stafford
Salary: £50,000 per annum plus bonus and benefits
Job Type: Permanent

I’m currently partnered with an ever-evolving business who are looking to strengthen their team through the introduction of a Business Improvement Manager into the scaling team.

The team require an experienced continuous improvement specialist who is able to implement lean processes and practices to enhance the customer journey.

Responsibilities will include:
• Managing, communicating with and influencing internal and external stakeholders through continuous improvement strategies.
• Developing operational excellence strategies and programmes across all company departments.
• Ongoing Process Improvement to identify and help with step change.
• Efficiently executing the business’ improvement strategy across all teams, departments and third-party stakeholders.
• Interpreting analytical insights, demand and other important activities to make improvements across the business.
• Leading problem solving and training / coaching stakeholders to identify areas of improvement – sourcing the root cause and spearheading the creation of a solution.

You will ideally be:
• Experienced in coaching and mentoring operational excellence strategies, processes and procedures.
• Qualified in Lean Six Sigma (however this is not essential)
• Self-motivated with the ability to communicate effectively with all business areas.
• Experienced in working with a regulated industry sector.

This is a great opportunity to evolve within a business that’re going from strength to strength. The opportunity to grow and develop within a scaling business.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

ICT Security Technical Lead

Job Ref: DJRW1003
Role: ICT Security Technical Lead
Location: West Midlands
Salary: £40,000 – £45,000
Job Type: Permanent

I am currently recruiting for an ICT Security Technical Lead for a large public sector organisation based in Warwickshire.

This is an excellent opportunity to join an exciting journey. This Organisation have recently split from one of their affiliates and are looking to have a fully-fledged ICT structure by April 2021. This brings with it significant opportunities to establish their own operational ICT team and thereafter to transform their ICT to provide efficient, effective and modern services to their staff.

Main Responsibilities:
• To participate in and constructively contribute to internal security forums, ensuring that ICT security actions are aligned to organisational priority and need.
• To provide technical specifications and be the primary liaison for independent technical security health checks (penetration testing), taking ICT Security
• To provide expert technical security advice and associated assurance to all ICT-based projects and other technical ICT activities
• To lead the technical investigation of any cyber-security incidents impacting the companies ICT
• To undertake impact assessments of new legislation, threats, ICT suppliers, and solutions, and to initiate new or changed ICT security controls, protocols or procedures.

What you’ll get in return:
• Annual leave – 28 days, increasing to 33 after 5 years
• Flexible working available
• Local Government Pension scheme
• Local gym equipment on site which can be accessed for a very small charge
• Various additional benefits from being a blue light worker e.g. discounts on retail and food

They are specifically interested in speaking with people who have experience in other Bluelight services, military, defence sector of the Government and/or Central Government agencies would be likely to hold the skills attributed for their ICT team.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager – SAAS

Job Ref: DJHB1050
Role: Sales Manager – SAAS
Location: London
Salary: £30,000 – £50,000 per annum plus bonus and benefits
Job Type: Permanent

Are you looking for an opportunity to work for a scaling, ambitious start-up within the technology space?
Do you have experience selling software, technology or telecoms solutions into the Enterprise market?
If so, this could be just the role for you!

Reporting into board level, you will be responsible for the end to end sales process for a growing organisation. Having the autonomy to deliver bids and tenders for prospective customers, you will have the opportunity to work in a dynamic environment.

Working as part of a small sales function, you will be responsible for:
• Taking ownership of the delivery of lead conversion and managing the sales process from end to end.
• Delivering clear and effective communication to the end client ensuring that customer touchpoints are being managed effectively.
• Managing the sales operation process.
• Handling bids and tenders for new prospects.
• Managing the relationship with new and existing customers effectively ensuring that the development of the relationship happens seamlessly.

You will ideally be:
• Experienced in selling software, technology and or telecoms solutions to end customers; ideally at enterprise level.
• A tenacious and self-motivated individual, who has the ability to work effectively in the delivery of sales processes.
• Able to create presentations and pitches for prospective clients.
• Able to communicate effectively with stakeholders at all levels, building excellent rapport.

This is an exciting opportunity to join a business who are experiencing growth and are subsequently developing new departments.
Having a great portfolio of customers to boot already, this is a great opportunity for an ambitious individual to embrace and really flourish with.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Business Readiness Manager

Job Ref: DJHB1049
Role: Business Readiness Manager
Location: Midlands
Salary: £35,000 – £47,000 per annum + benefits
Job Type: Permanent

Are you experienced in working within businesses through change and transformation?
Are you looking to work for a scaling organisation with ambitious growth plans?
Do you want to accelerate your career and grow a team?
If so, this could be just the role for you!

This is a newly created role to support a growing organisation who are testing, challenging and disrupting the market. Currently undertaking a huge internal evolution, this business are looking to bolster their internal talent with the best from the Utilities industry as part of their continued growth aspirations.

Responsibilities will include:
• Taking accountability for the development and execution of the business readiness strategy,
• Managing the creation and completion of the strategy for change.
• Managing relationships with internal and external stakeholders; identifying all areas for change, continuous improvement and for delivery improvements.
• Mapping out the end to end customer journey alongside the Head of Business Readiness to support the change strategy.
• Identifying the most appropriate methods of change and being able to select the efficiencies to create and carry out a structured plan.

You will ideally be:
• Experienced in the delivery of change operations across regulated sectors.
• Confident in the ability to create and execute a structured plan in times of change.
• Used to managing growing and developing teams within a scaling business.
• Able to demonstrate and draw upon previous issues that you’ve overcome to give examples of the complexities of change.

This is an exciting opportunity to join an evolving team, and to grow and develop an important function within the Utility back office operations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Performance Manager – Metering

Job Ref: DJHB1048
Role: Performance Manager – Metering
Location: Midlands
Salary: £35,000 – £47,000 per annum + benefits
Job Type: Permanent

Are you experienced in working within the metering space for the Utilities industry?
Are you looking to work for a scaling organisation with ambitious growth plans?
Do you want to accelerate your career and grow a team?
If so, this could be just the role for you!

This is a newly created role to support a growing organisation who are testing, challenging and disrupting the market. Currently undertaking a huge internal evolution, this business is looking to bolster their internal talent with the best from the Utilities industry as part of their continued growth aspirations.

Responsibilities will include:
• Taking accountability of the performance of metering suppliers, driving the operation internally, externally and ensuring that the relationships are aligned and sharing the same end goal.
• Managing the end to end metering function internally.
• Managing relationships with internal and external stakeholders to ensure that contracts are being complied with.
• Utilising the generated analytics to feed back into other business stakeholders both internally and externally – working collaboratively with all parties.

You will ideally be:
• Experienced in the delivery of metering functions within the Utilities sector; preferably both in the field and within a back office contact centre environment.
• Used to managing growing and developing teams within a scaling business.
• Experienced in the delivery of changing operations.

This is an exciting opportunity to join an evolving team, and to grow and develop an important function within the Utility back office operations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Collections Partnerships Manager

Job Ref: DJHB1042
Role: Collections Partnerships Manager
Location: Midlands
Salary: up to £45,000 per annum + benefits
Job Type: Permanent

Are you experienced in the performance management of third-party collection services?
Do you have experience in the Collections space?
I’m currently working with a highly regulated business who are looking for a Partnerships Manager to join their growing team.

Managing relationships with multiple partners, you will be required to:
• Collect and report KPIs to the board.
• Being a key part of the debt recovery team for a growing organisation
• Make strategic decisions on the delivery of the collection’s strategy.
• Communicate with key stakeholders both internally and externally with progress and reporting regularly.
• Attend sites of partner debt collection agencies (approx. 25% of time)

You will ideally be:
• An expert in the collection’s recovery field.
• Comfortable working in line with FCA regulation.
• Experienced in managing outsourced third-party relationships for performance.
• Experienced working within highly regulated environments.
• DCA management experience.
• Analytically natured with a good eye for detail.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Continuous Improvement Manager/Continuous Improvement Lead (Lean Six Sigma)

Job Ref: DJMA1831
Job Title: Continuous Improvement Manager/Continuous Improvement Lead (Lean Six Sigma)
Location: Permanent relocation required to an international location
Salary: £40-60,000 UK Equivalent (Paid in local currency) negotiable dep on candidate and experience, bonus, relocation assistance, benefits.
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to an offshore location for a permanent role. Due to the relocation this large customer contact centre operation are looking for a Subject Matter Expert, a proven and experienced Continuous Improvement Manager, or Continuous Improvement Leader, with ideally a Lean Six Sigma certification.

The role will take responsibility for guiding and directing the process of addressing business challenges, clearly articulating business problems and opportunities, designing and presenting business solutions and following through to successful implementation, which realises defined objectives.

As the ‘go to’ across a large complex contact centre operation for business improvement, you will be able to work collaboratively with stakeholders to identify impact opportunities for improvements.
You will lead a team of business improvement and Business Intelligence Managers and Analysts who will be delivering multiple projects and change at any time.
Using an agile approach you will be able to develop actionable, targeted change management plans, including communication plans, sponsor roadmaps, stakeholder engagement strategies, coaching and training plans.
If you are interested in applying for this position, you will need to have proven within a lean six sigma continuous improvement capacity, leading and delivering continuous improvement programmes which realise significant business benefits within a contact centre environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1246
Job Title: Contact Centre Manager
Job Location: London
Salary: up to £50,000+ bens
Employment Type: Permanent

Reporting to the Head of B2B, this role is with a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure a first-class customer experience in all interactions
• Performance management of team members, including driving a coaching culture and planning training programmes
• Driving engagement and loyalty of employees, through development of reward schemes and recognition
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for coaching and developing staff, have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship

Customer Service Manager/Operations Manager

Job Ref: DJKG1307
Job Title: Customer Service Manager/Operations Manager
Location: Essex, Harlow, Bedfordshire, Hertfordshire
Salary: £44k
Employment Type: Permanent -Monday to Saturday (37.5 hours a week)

I am looking for a strong Customer Service Manager or Operations Manager for an organisation that is expanding their operation through people, growth, technologies and culture.

You will ensure the effective day to day management of workloads, performance and targets as well as ensuring a quality customer service. You will be part of a team of Operations Managers and report to the Head of Operations.

• Lead the operations complaint processing and reporting in accordance to the business standards
• Contribute to the departments’ operating plan process, business objectives and initiatives
• Work closely with the L&D manager to identify and support the development needs of the team
• Ensure all customers received the highest level of customer experience
• Manage, lead and support the Team Leaders

This is a fast-paced customer focused role that is in the process of major growth and transformation. They are looking for someone who is an experienced customer service or operations manager that has worked within an agile environment. This role would suit someone that has worked in that contact centre setting – automotive knowledge is an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.