Consumer Insight Analyst

Job Ref: DJPF1191
Role: Consumer Insight Analyst
Location: London
Salary: up to £55,000 + Benefits

My client is looking for an experienced Consumer Insight Analyst to provide specialist consumer market research support to the Consumer Insight Team and the rest of the business. The job will include project and programme management of research studies and consultancy for a wide range of needs and issues.

What will you be doing?
• The specification and preparation of analysis of survey data
• Designing and developing research studies (incl qual and quant research; online surveys and mystery shopping).
• Collating relevant research from secondary resources
• Collating desk research; gathering statistical information; contributing to proposals; writing papers or reports.
• Provision of online survey design, implementation and reporting

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

In House Lawyer – 12 month FTC with potential to be permanent

Ref: DJRL1018
Role: In House Lawyer – 12 month FTC with potential to be permanent
Location: London
Salary: Circa £60,000 and benefits

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a In House Lawyer to their Legal Services Team. The team offer advice and support to all areas of Property, Housing and Litigation, including but not limited to: ASB, Injunctions, Disrepair, Income Recovery, Possession and Landlord & Tenant Law and conduct both court and tribunal work.

Within this role you will have both supervisory and delivery responsibilities and be expected to provide sound legal advice to the internal client group. You will be responsible to lead the legal team which consists of 2 Solicitors and 3 Paralegals / Trainees. You will deliver departmental vision and ensure that the team is adhering to its service level agreement.

You will be experienced in all kinds of property, landlord and tenant and housing management matters, both contentious and non-contentious and be comfortable in advising the group in respect of policy and procedure.

The successful candidate will be:
• A qualified Solicitor with a right to practice in England and Wales.
• Experienced in practicing in Property / Housing Management (preferably from a landlord / developers perspective)
• Financially literate.
• Experienced as a Supervisor and have previous line management experience.
• A team player with excellent people management skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Communications Team Leader – 12 month FTC

Ref: DJRL1017
Role: Communications Team Leader – 12 month FTC
Location: London
Salary: Circa £40,000 and benefits

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a Communications Team Leader for their Communications and Policy department. The team provide an in-house PR, brand and marketing function, delivering communications strategies for all the groups stakeholders.

The successful candidate will bring you marketing communication strategies to life by managing a range of projects and leading project teams, partners and suppliers to deliver successful campaigns. These include branding, digital marketing and publications.

Within this role you will be responsible for the planning, briefing and execution of our marketing communications activities.

As an experienced line manager, you will be highly skilled in planning, resourcing and performance management.

The successful candidate will have:
• The skills be proactive with a collaborative approach to recognise and utilise the capabilities of the team around you, engaging with and empowering your stakeholders and proactively working to develop all deliverables.
• Excellent organisational skills.
• Excellent time management skills.
• A passion for quality and excellence.
• A strong work ethic.
• The ability to demonstrate a commitment to continuous personal improvement.
• Strong verbal and written communication skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1172
Job Title: Contact Centre Manager
Job Location: Midlands
Salary: £40k + Benefits

Reporting to the Operations Director, this role is with an exciting, expanding organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure first-class customer experience in all interactions
• Performance management of Team Managers
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing and delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

IVR / ACD Telephony Developer

Job Ref: DJPF1190
Role: IVR / ACD Telephony Developer
Location: Stockport
Salary: Up to £48,000 plus benefits

My client is looking for an experienced IVR/ACD Telephony Developer to manage customer communication services for their Contact Centres. As the technical lead you will provide and facilitate the interface between prospective customers, members and telephone-based staff. Utilising advanced technical tools for the set-up, delivery and tracking of services.

What will you be doing?
• Take ownership for and maintain configuration of the database including agent records, routing information, hardware tables and schedule tables to reflect operational set-up and call handling requirements.
• Manage incident queue and action responses appropriately and within SLA.
• Maintaining the key technical equipment used for contact handling and ensure that they are designed and configured to maximise access and service levels
• Develop and maintain procedures to ensure that systems can be recovered in the event of a disaster.

What experience will I have?
• Advanced Telephone System Management Knowledge gained through specialist training, supplier training courses and industry best practice
• Advanced knowledge of call centre operations and telephone technology for example, Computer Telephone Integration, Provider Networks and services (BT), Diallers, Voice Recording, Interactive Voice Response and Internet integration.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Strategic Communications Lead

Strategic Communications Lead (Public Relations)
Job Ref: DJJM1171
Job Title: Strategic Communications Lead
Location: Yorkshire/ South East
Salary: Up to £50k salary

An exciting opportunity for a strategic communications lead has presented itself, focusing on positive public relations through several media sources and publications, the post holder will create and develop key strategic relationships with both internal stake holders and decision makers within media sources, to create content and stories that protect and enhance company reputation.

Some responsibilities for the role will include:
• Support the execution and delivery of corporate marketing and communications strategy in line with company targets and objectives
• Manage all aspects of our PR programme including briefing and working closely internal and external stakeholders,
• Creation and publication of all online and print communications materials in line with business objectives and marketing plans
• Work closely with stakeholders and external agencies to create content, maximising impact and provide better results and return on investment
• Ensure all communications decisions are based on insight and aim to deliver on business criteria
• Measure and report on the effectiveness of communications outcomes to ensure value for money
• Ensure all marketing communication delivers on the strategy, reflects the brand and makes commercial sense

If you are interested in applying for this position you will need proved experience of achieving great results by leading a marketing function in a customer centric environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Field Based Planning Manager

Job Ref: DJPF1188
Role: Field Based Planning Manager
Location: Warwick
Salary: up to £50,000 + Car and benefits

My client is looking for an experienced planning manager to lead a team of Planners to coordinate engineer servicing and breakdown activities throughout the UK.

As Planning Manager you will coordinate and manage the activities of circa 230 engineers, maximising their effectiveness and delivering exceptional customer service.

What will you be doing?
• Analysis to find best fix for the needs of the business and the implementation and management of the solutions.
• Analyse negative effects on the KPIs to find root cause and to recommend and implement solutions to reduce/remove problematical issues.
• Ownership of Planning tools across the company and provide advice and guidance to all users.
• Manage database and ensure correct governance applied
• Manage the planning team to ensure effective use of resources – employed and sub contract

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Experience and Insight

Ref: DJAD1056
Role: Head of Customer Experience and Insight
Salary: £60k
Location: West Sussex

A customer focused organisation going through a period of extensive change is looking for a Head of Customer Experience and Insight to join the senior management team.

An overview of the role and responsibilities are below:
• Contribute to the successful delivery of the Corporate Strategy, group Value and Customer Service Values.
• Lead, manage, coach and provide direction to teams and consultants to deliver service excellence.
• Ensure that your teams deliver:
o Data, insight and analysis to understand customer needs and expectations
o Targeted Customer Journey Mapping to deliver defined improvements
o Support across Customer Operations and the wider business to identify customer pain points and work collaboratively to improve the customer experience
o Meaningful data that supports improvements for customers
• Drive the growth of Customer engagement through the Customer Voice Forum, ensuring that:
o Membership continues to grown across a broad and representative section of customers
o Colleagues are encouraged to engage with customers early in projects / activities with customer outcomes
o CVF members are actively engaged with and given opportunities to participate
• Work collaboratively across the business and proactively manage key stakeholder relationships to deliver an optimised customer experience whilst balancing business and commercial needs.
• Own the prioritisation of customer experience issues (and the method for prioritising), and work with stakeholders to ensure that these improvements have a suitable business case.
• Contribute to IT development which impacts customer experience, help steer product features based on customer insight and targets / KPI’s.
• Contribute to Customer user experience design and optimisation, using knowledge of existing customer features and insight from relevant teams.
• Be a champion for improving the customer experience across the wider business.
• Champion and represent the customer whilst balancing business and commercial needs.
• Proactively manage and deliver agreed budgets to support Group financial goals
• Effectively negotiate, appoint and manage contracts, achieving the best value for money, to run the service as efficiently as possible in line with the Group’s procurement procedures and delegated authorities.
• Prepare and present reports as required for internal and external purposes.
• Manage and analyse data and reporting, to drive performance.
• Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Project Manager – Product and Proposition

Ref: DJJM1169
Title: Project Manager – Product and Proposition
Salary: £40k – £50k
Location: Scotland

This position is for an experienced Project Manager who has taken on new product ownership and proposition, it is operating within an organisation undergoing a major customer engagement programme!

Some responsibilities for the role will include:
• Support the execution and delivery of the corporate strategy in line with company targets and objectives
• Working closely with internal and external stakeholders, liaising between a number of different departments and understanding challenges for each one, working to engage with customers and drive sales.
• To own the overall roll-out plan of a new product, tracking progress, and managing the overall project
• Manage readiness, consumer Pilots, looking at capability, product, proposition and transition
• Deliver the project/s to the approved timescale, cost and scope, and which meets the agreed pre-defined quality expectations of the customer
• Support development of a robust business / benefits case and ensure a clear management plan is in place to deliver the benefits

The ideal candidate will be self-motivated, with a significant project background and product development skillset, with a professional and ethical approach to delivering targets. Individuals who can demonstrate success within a target driven capacity, with first-hand experience within a regulated environment may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Metering & Billing

Job Ref: DJJM1168
Job Title: Head of Metering & Billing
Job Location: Scotland
Salary – up to £75,000 + Bens

This role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will lead the metering and billings function and ultimately the on-going success of a metering and billing function, effectively delivering robust and compliant billings success in order to maximise all business opportunities.

Some of the responsibilities will include:
• A proven track record of leading metering and billing teams, preferably within the utility sector
• Experience of managing third party supplier relationships
• Good understanding of the end to end processes and controls required to effectively manage metering, billing and settlement within the utility sector
• Ability to sponsor change/continuous improvement initiatives to deliver excellent customer service and efficiency savings to reduce cost to serve
• Strong leadership skills including listening, empathy, decisiveness, influencing at all levels and stakeholder management
• High impact and visible credibility at all levels.

The ideal candidate will be a proven leader who has a target driven, commercially aware mind-set, twinned with a commitment to delivering great customer service in all client interactions. Individuals who can evidence previous experience in a commercial billing.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.