Contact Centre Manager (Outbound Sales)

Job Ref: DJKG1270
Job Title: Contact Centre Manager (Outbound Sales)
Location: Essex
Salary: £40k to £50k
Employment Type: Permanent – Monday to Friday (with occasional weekends)

An exciting new position has become available for a Sales Contact Centre Manager working for a European Award winning and growing organisation. You will have 2 direct reports and manage and lead a 100fte contact centre. This role reports to the Operations Director.

The main focus for this role is to head up the inhouse outbound sales teams on behalf of some well-known brands, with the primary focus on B2B sales strategy and campaigns

• Manage working relationships with external and internal stakeholders
• Support, coach and lead your Team Managers to ensure high quality performance is driven throughout the teams
• Forecast revenue sales internally and externally for stakeholders
• Lead and manage Team Managers to ensure that the KPI’s and SLA’s are achieved and maintained

You will need to have managed a busy contact centre and have experience in leading an outbound sales team. The ability to analyse and present data is a strong advantage. You will need to be able to showcase your success on forging strong working relationships with external and internal stakeholders.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Vendor Manager (Operations)

Job Ref: DJKG1280
Job Title: Vendor Manager (Operations)
Location: London (occasional travel)
Salary: £48k plus 10% annual bonus with some outstanding company benefits)
Employment Type: Permanent

This is a fantastic opportunity for an experienced Vendor Manager to join an innovative and forward-thinking E-commerce and Technology driven organisation.
This role reports to the EMEA Customer Experience Manager and your role will be to manage the outsourced contact centre which is offshore and liaise with and built relations with the other teams through Europe and America in preparation for product launches.
This role requires someone that has previous experience as a Vendor Manager and has worked with European and International market space

• To maintain and improve the offshore Contact Centre operations by monitoring performance and collecting, analysing and reporting on data trends
• Working closely with quality assurance, resolutions and training teams
• Understand the voice of the customer representing success and pain points
• Working and building relationship with internal and external stakeholders through the UK and EMEA

If you are interested in applying for this position, you will need to have solid experience as a Vendor Manager and be a self-starter. Someone that has worked for a start-up organisation would be suitable for this role. You must have experience working with the EMEA space and have strong analytical and strategic skills.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Lead Tester

Job Ref: DJHB1007
Job Title: Lead Tester
Location: Nottingham
Salary: up to £45,000 plus bens
Job type: Permanent

Are you looking to work for a business that put their customers first ahead of profit margins?
Do you want to be part of an award-winning team who’re growing and going from strength to strength?

An opportunity has arisen for a Lead Tester to join a key client based in the Nottingham area on a permanent basis.

Working on the delivery of testing across multiple platforms for the upgrade of internal software for a Utilities brand, you will be leading a growing team within the Change department.

Responsibilities will include:
• Working alongside the BA team on the delivery of software upgrade tests both in a manual and automated setting.
• Leading the development of automated processes across the business.
• Working with the change team to analyse the outcome of data and to suggest improvements.

You will ideally be:
• Experienced in writing test scripts.
• Experience testing with 3rd party testing; ideally using Junifer systems or similar.
• Excellent communication skills and the ability to communicate at all levels with internal and external stakeholders.

The role will initially be the opportunity to take autonomy and control of the testing procedures for the business, with career progression opportunity to lead the testing team within the business who are experiencing exponential growth.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Manager (Field Sales)

Job Ref: DJHC4275
Job Title: Business Development Manager (Field Sales)
Job Location: South East/ South West
Salary: Up to £45k + Bonus + Benefits
Job Type: Permanent

Reporting to the Director of Field Sales, this role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in the acquisition of new contracts with clients and ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant sales success and support in order to maximise all business opportunities.

Duties include:
• Targeting key companies in vertical markets
• Negotiating and growing new business account wins
• Managing relationships with partners and subcontracts
• Providing value based consultancy sales and support

Key requirements:
• Can evidence successful relationships with organisations with a strong service offering
• Strong sales experience, preferably in a B2B environment
• A strong desire to achieve
• A good understanding of commercial issues for managers

The ideal candidate will have a passion for Account acquisition and New Business Development, understand customer needs and be able to evidence first-hand experience of developing & delivering Sales KPI’s. Individuals with excellent communication skills, who can cite significant experience in a sales environment and can evidence a strong sales background where they have continuously exceeded target may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Digital Channel Project Manager

Job Ref: DJMA1801
Job Title: Digital Channel Project Manager
Location: Midlands
Salary: to £50k plus bens
Contract: Permanent

This organisation is about to go through a complete overhaul and investment of tools and technologies to develop a more enhanced operating platform for the business, their employees and their customers. As part of this programme, there is an opportunity to build and develop their Digital Channel.

The Digital Channel Project and Development Manager will take the lead on the development and transformation of digital and omnichannel services. Working across the entire business, the Digital Manager will be the go to contact for digital and need excellent influential skills to oversee and deliver a quality, customer focussed end to end digital customer experience.
The Digital Manager will be the subject matter expert and tasked with increasing the online customer engagement through continuous improvement and innovation, across digital platforms and channels.

You will be responsible for ensuring that all services offer an outstanding digital first experience where appropriate, aligning this to both non-digital channels and operational processes for a seamless experience for the customer. You will need to work across both operational and technical teams to oversee the process from developing their requirements and vision, right through to the practical delivery of digital channel services.
You will be responsible for leading and motivating a small team and will play a key role in championing their digital services as well as an outstanding overall customer experience and customer-driven culture.

This will be a highly visible, autonomous role for a digital customer contact channel development subject matter expert and as such the business will be looking for an individual who has already delivered a digital channel development project across customer contact. You will have successfully designed digital first processes and have excellent problem-solving and data analysis skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Claims Assessor – Team Manager

Job Ref: DJJM1222
Job Title: Senior Claims Assessor – Team Manager
Location: Telford – Wolverhampton – Stoke on Trent – Stafford – Birmingham – Walsall
Salary: £45,000 – 58,000 plus bens
Job Type: Permanent

An opportunity for an experienced Senior Claims Assessor Client Onboarding to take responsibility for a wider Claims assessment function looking at continuous improvement and identifying trends and unusual activity, liaising and managing key stakeholders where appropriate.

The Senior Claims Assessor will be responsible for a team of dedicated Assessors, sharing technical expertise, advice and guidance with the team, as well as 1 to 1 reviews and assessing the claims which have been escalated by the team, looking at continuous improvement of internal procedures and policies. Overseeing the achievement and attainment of KPI’s/ SLA’s of the wider team.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Senior Claims Assessor, you will work within the Health part of the business working closely with the team as well as heads of department and other senior customer management team to identify and develop best practice.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements will be part of your responsibilities.

Some of the duties will include:

Assessment of new applications, taking and uncovering information and documentation
Conducting Due diligence using methods and practice.
Positively influence and contribute to the team culture along with sharing best practice
Provide exceptional customer service via phone, email, live chat and social media
Respond to customer complaints and escalated issues as necessary
Drive continuous improvement ethos within the team and the wider business
Define and develop opportunities to improve processes, procedures and a better service proposition to customers

If you are interested in applying for this position, you will need a proven track record within Claims Assessment, you will need to have worked at a senior assessor level previously and Experience within a regulated environment is essential, however the ability to think differently, challenge the status quo whilst encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Engagement & Retention Manager

Job Ref: DJHC4272
Job Title: Customer Engagement & Retention Manager
Location: South East
Salary: Up to £45k + 20% bonus + great benefits
Employment Type: Permanent

I am looking for an innovative and independent Customer Engagement & Retention Manager, to attract and retain customers to one of the nation’s favourite influential brands!

Responsibilities:

• Manage the delivery of customer marketing programs, across engagement and retentions, to build valuable relationships with consumers aiding and maximising customer retention
• Increase customer lifecycle value and profitability to the business
• Manage lifecycle programmes across activation, engagement and churn allocating budget based on business priorities
• Optimise the quality and value of customer engagement producing multi channel integrated campaigns by working collaboratively across the Sales & Marketing function
• Manage the daily, weekly and monthly reporting of KPI’s
• Own churn and risk forecasts supporting senior managers in the budget outlook process
• Deliver retention and growth targets across the consumer base
• Work with senior department managers to build a customer lifecycle process to enable execution, assessment and optimisation to maximise customer retention
• Drive efficiencies and improvements to maximise customer experience
• Communicate and influence cross functionally in order to obtain required business outcomes
• Manage the performance of external suppliers against customer retention KPI’s and SLA’s
• A customer engagement expert, maximising on each customer interaction

Key behaviours and requirements:

• A background in consumer marketing
• Brand advocate
• Passionate about customers and providing a great customer experience
• Ability to build strong relationships and influence people
• Driven and results orientated
• Working knowledge of Google Analytics, Salesforce, and Excel

If you are interested in applying for this position, you will need to have a proven track record in a Sales & Marketing department, engaging with and retaining consumers across digital and multi channel.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.