Compliance Manager

Ref: DJRL1027
Role: Compliance Manager
Location: Wiltshire
Salary: c£47,000 + Benefits including 27 days holiday, flexi working, pension
Type: Permanent

Our client is a leading company going through a period of growth and are based in Wiltshire. They are currently looking to recruit a Compliance Manager to lead all aspects of an efficient, effective and customer focused compliance service ensuring that it meets all legislative and code of practice requirements alongside key customer, financial and performance targets, to include gas, asbestos, fire, water, electrical and mechanical safety, sewage treatment, renewables, radon, lifts and alarm systems.

Will you be responsible for managing a team of 7 people which you will provide leadership to, ensuring that the team is professional, proactive and customer focused. You will take ownership of all aspects of the compliance service and provide a visible lead across the organisation on all aspects of compliance. As Compliance Manager you will ensure that agreed standards and behaviours are met and exceeded.

You will also need to ensure that all compliance programmes meet their legal, code of practice and regulatory requirements and that processes and procedures and regularly and comprehensively reviewed to ensure their continuing relevance and that they meet sector best practice.

The successful candidate will have:
• A building related qualification.
• Proven experience in managing construction / maintenance projects.
• Knowledge of health & safety at work and CDM.
• Budget management experience.
• The ability to work on own initiative and as part of a team.
• Excellent communication skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Employee Engagement Manager – Employee Experience Manager – People Operations Manager

Job Ref: DJJM1178
Job Title: Employee Engagement Manager – Employee Experience Manager – People Operations Manager
Location: London – Greater London – South East
Salary: £40-50,000 plus bens
Job Type: Permanent

An opportunity for a People Operations Manager – Employee Engagement Manager – Employee Experience Manager to take responsibility for culture and engagement for a multi-channel, digitally aligned and rapidly growing customer contact operation, working with senior stakeholders to promote and implement cultural messages to employees and help with certain HR related issues.

The People Operations Manager – Employee Engagement Manager – Employee Experience Manager will be able to bring passion and rigor of the company ethos and promote this throughout the contact centre, as well as promoting topical information that is happening within the organisation and listening to employee feedback, fielding questions and delivering parts of internal communications. The role holder will aim to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the People Operations Manager – Employee Engagement Manager – Employee Experience Manager, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with employee enquiries and concerns will be part of your responsibilities.

Some of the duties will include:
• Reviewing and managing employee engagement within the contact centre
• Delivering strong people leadership skills in an operational environment
• Positively influence and contribute to the team culture
• Motivate, train, coach and develop staff in the Contact Centre
• Work Closely with Senior customer service staff to deliver a positive and progressive employee experience
• Drive communications between the organisation and all staff, promoting and delivering engaging communications to all staff
• Support senior stakeholders to field questions, queries and concerns expressed by staff on certain culture or development issues

If you are interested in applying for this position, you will need a proven track record within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1211
Job Title: Resource Planning Manager
Location Coventry / West Midlands
Salary: £42,000 Plus Benefits
Employment Type: Permanent

As Resource Planning Manager you will be part of the Customer Service management team, you will take ownership of the strategy, development and long-term success of the Resource Planning team. Planning the effective utilisation of the Customer Service workforce carrying out forecasting, scheduling and real-time analysis.

Some of the Responsibilities include:
• Determine and communicate staff capacity and roster requirements;
• Ensure recommendations to best use staff to achieve KPIs, targets and mandates are provided to the business;
• Ensure appropriate level of training/catch-up hours are available;
• Managing and developing your own team of Resource Planning Analysts;
• Budget modelling responsibility for the contact centre;
• Creating new and innovative forecast and capacity models
• Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems;
• Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so.

If you are interested to apply:
• Strong experience in team management and effective resource planning;
• Good knowledge of Workforce Management tools, Word, Excel and Access databases;
• An in-depth understanding of manual forecasting methods and formulas;
• Strong communication, collaboration and influencing skills to work at all levels from Director to Agent and external third parties;
• Work in a fast paced and pressurised environment, dealing with a high volume of calls;
• Have high standards of accuracy and attention to detail;

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Manager / MI Manager

Job Ref: DJPF1208
Job Title: Management Information Manager / MI Manager
Location: Eastbourne / South East
Salary: £60,000 plus £5k car allowance and 10% bonus
Employment Type: Permanent

As Management Information (MI) Manager you will take a lead in companywide projects to drive forward change, champion analytical excellence, and use data and analytics to break down and solve complex business problems.

As the MI Manager you will be a strategic thinker who is confident using structured thinking to break down complex business problems. You will be proactive in engaging stakeholders throughout the business and have experience with developing colleagues and the ability to motivate both direct reports and wider stakeholders.

Some of the Responsibilities include:
• Providing thought leadership to the analytical function to support the delivery of team wide objectives
• Engaging senior stakeholders
• Collaborating on high profile projects that require rapid pace and lateral thinking
• Responsibility for the line management of Analysts

If you are interested to apply:
• Delivering actionable analytics and commercial insights that generate value
• Experience in leading company-wide projects, or having senior participation within a large project
• The capability and desire to build strong networks throughout the business, acting as an advocate for the team and department
• Proven experience of driving and embedding analytical excellence
• Excellent numerical and analytical skills
• Advanced skills in use of MS office applications (Excel and Powerpoint), and statistical software packages (e.g. SQL, R, SAS, Python)
• Excellent communication skills and ability to influence others

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager/Client Delivery Manager

Job Ref: DJMA1767
Job Title: Contact Centre Manager/Client Delivery Manager
Location: Barcelona
Salary: Circa 35,000- 50,000 EUROS (base and bonus) relocation assistance and benefits
Employment Type: Permanent

Hola……We have a fabulous opportunity for an experienced Contact Centre Manager from the UK to relocate to Barcelona; a vibrant cosmopolitan city where nothing is far away. Working for an award winning international organisation, who strives for a reward, recognition culture, which delivers great employee engagement and customer service delivery for their customers.

The position will have full responsibility for an inbound sales through service campaign to include team leadership, development and performance, as well as being the primary point of contact for the customer. You will have full responsibility for the operational delivery, as well as the success and growth of the account. The successful candidate will also prepare and present monthly and quarterly reports to internal and external stakeholders.

An overview of the role and responsibilities are below:

Converting enquiries in to sales, where every sale counts and the lead the team to meet sales targets.
Maintenance and development of client relationships, including regular meetings to review performance of the operation, both financially and against KPIs agreed.
To provide executive summaries and provide appropriate recommendations to clients based on KPI’s and Trends.
Hands on management and accountability for operational delivery through Operations Managers, Team Managers and Real Time analysts.
To monitor and control budgets, driving sales and profit targets are met.
To be able to forecast Sales, Gross Profit and People’s cost figures on a monthly / quarterly / yearly basis
Deliver Profit & Loss summary on a weekly basis to BUD/OD
Take ownership for own continuous personal development, undertaking relevant training as and when appropriate.

If you are interested in applying for this position, you will need to have proven contact centre management, with account management or client service management experience, within a sale through service environment. You will be able to work in a performance focussed environment and get the best from your team and stakeholders.

If you are interested in applying for this position, you will need to have worked in a customer service environment in a senior and strategic role, where you have a proven track record in driving customer experience improvements. Have excellent communication and stakeholder skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Training and Quality Manager – L&D – Contact Centre – Customer Service

Job Ref: DJJM1174
Job Title: Training and Quality Manager – L&D – Contact Centre – Customer Service
Location: London – Greater London – South East
Salary: £40-50,000 plus bens
Job Type: Permanent

An opportunity for an experienced Training Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation including training for new recruits and managing the compliance and quality within the contact centre.

The Training Manager will be able to bring passion, rigor and the ability to develop and implement a training and quality assurance operation. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Training and quality Manager within the contact centre, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for training, nurturing, coaching and developing new starters and deliver a positive, engaging training programme, where innovation and best practice are shared and developed each and every day. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with escalated customer enquiries will be part of your responsibilities.

Some of the duties will include:
Reviewing and managing quality and compliance levels throughout the contact centre
Delivering strong people leadership skills in an operational environment
Positively influence and contribute to the team culture
Motivate, train, coach and develop staff in the Contact Centre
Provide Training to deliver exceptional customer service via phone, email, live chat and social media
Drive continuous improvement ethos within the training department, throughout the contact centre and the business
Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Training Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Quality Manager or Quality Assurance Manager

Ref: DJKG1248
Job Title: Quality Manager or Quality Assurance Manager
Location: Oxfordshire/Northamptonshire/Bedfordshire
Salary: £45 to £55k (depending on experience)
Employment Type: 12-month contract

This is a fantastic opportunity for an experienced Quality Manager to join a digital savvy organisation. The Quality Manager or Quality Assurance Manager will be tasked with overall customer satisfaction, quality assurance and the coaching of customer service agents within the contact centres.
This role requires a proactive, communicative and highly motivated person who has excelled in working within a fast-paced environment and has a strong background in managing, planning and delivering outstanding results.

As the Quality Manager, some of your responsibility will be to:

• Ensure policy documents are being enforced
• Work with the Contact Centre team on improving performance across global locations
• Improving quality metrics through training and coaching
• Develop, design and execute testing and monitoring

If you are interested in applying for this position, then you will need to have a proven background as a Quality Manager or Training Manager and be available to commit to this 12-month contract.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Financial Promotions Officer – Financial Correspondence/ Financial Compliance

Job Ref: DJAD1061
Job Title: Financial Promotions Officer – Financial Correspondence/ Financial Compliance
Location London, Greater London, South East
Salary: £45,000 plus benefits
Employment Type: Permanent

A great opportunity for someone passionate about delivering excellent customer experience and fair communication to customers. The Financial Promotions Officer will be responsible for reviewing and signing off Financial promotions in print and digital media, created by both internal business teams as well as client teams to ensure they are clear, fair and not misleading.

Some of the Responsibilities include:
• Approve Financial Promotions, across a variety of media to make sure they comply with all relevant regulations and our own internal guidelines while still being innovative and effective.
• Provide guidance and constructive feedback to stakeholders including clients to drive Right First Time ethos and minimise rework across the teams.
• Drive the embedding of a customer first approach in the business
• Adhere to required record keeping practices. Support the development and delivery of policies, procedures and reporting that are practical, drive continuous improvement and meet regulatory requirements.
• Stay informed about legislation and rulings by ASA, FCA and other relevant regulatory bodies and use this knowledge to improve our Financial Promotions
• Work closely with other teams, such as the digital and creative services teams, to ensure clear communication about requirements and timely delivery of projects.
• Assist with the development and roll out of Terms & Conditions – enhancing existing ones and developing new ones.

If you are interested to apply:
You will have held a similar role within a financially regulated environment and will be aware of current legislation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager / Customer Journey Manager

Job Ref: DJAD1060
Job Title: Customer Experience Manager / Customer Journey Manager
Location London, Greater London, South East
Salary: £60k plus bonus and benefits
Employment Type: Permanent

An opportunity to be a part of an exciting time to be part of a first-class team on a sizeable transformation journey. There is a requirement to implement a significant amount of change to the business and the Customer Experience Manager will be a crucial part of this.

On a day to day basis the Customer Experience Manager role will involve:
• Gathering and understanding all requirements from key stakeholders – touchpoints, outputs, journeys and reporting
• Setting up feedback surveys across the customer journey i.e. joiners, in life (claims) and renewals/ leavers, including complaints and online and offline channels – including non-customers i.e. potential joiners not converting earlier in the journey
• Integrating the survey platform and internal customer data sources to ensure automated and real-time customer feedback for any existing or new relationships and journeys.
• Setting up and managing regular (weekly/ monthly/ quarterly) reporting of customer feedback by each journey and touchpoints, meeting stakeholder’s requirement.

In order to make Customer’s journeys better you will have:
• Your experience with CX survey platforms tools (i.e Qualtrics, Rant, Rave or similar)
• Your ability to manage suppliers and set up/manage VOC programmes
• Your 3-4 years experience (desirable) in research – client or agency side
• Your previous experience in qualitative and quantitative research

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

In House Lawyer – 7 month FTC with potential to be permanent

Ref: DJRL1022
Role: In House Lawyer – 7 month FTC with potential to be permanent
Type: Contract
Location: London, Greater London, South East
Salary: Circa £42,000 and benefits

An excellent opportunity has arisen within a well established property company based in London who are looking to recruit a In House Lawyer to their Legal Services Team. The team offer advice and support to all areas of Property, Housing and Litigation, including but not limited to: ASB, Injunctions, Disrepair, Income Recovery, Possession and Landlord & Tenant Law and conduct both court and tribunal work.

You will be experienced in the areas of anti-social behaviour, defending disrepair claims and pursing claims for possession / other remedies for other breaches and negotiating out of court settlements. You will be expected to provide legal advice on all aspects of housing and property management issues across all tenures with the primary aim of providing early cost-effective solutions without the need for litigation where possible.

The successful candidate will be:
• A qualified Solicitor or a Fellow of the institute of Legal Executive and you will hold the right to practice in England and Wales.
• Able to understand social housing and housing associations as a business.
• Able to provide good verbal and written communication skills with the ability to convey complex legal issues to a variety of audiences.
• A team player with excellent people management skills.

In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. Your hours will be 35 hours per week.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.