Job Ref: DJMA1806
Job Title: Senior Account Manager (Contact Centre Client Services)
Salary: £40-45,000 base plus bens.
Employment Type: Permanent
This is an opportunity for an experienced customer contact centre professional used to working in an Account Manager, Client Service Management capacity.
Working for an innovative growing and developing business, you will take responsibility for a well known, high end brand. You will be the primary contact for the contract and be responsible for both the strategic and continuous development of the relationship with this client.
This is a pivotal role in the successful delivery of customer services and contact centre services to this client. You will be the conduit between the client and the operations and work with a variety of stakeholders, internal and external to communicate and develop strategic operational plans.
Excellent communication, relationship and negotiation skills will be required. You will need to immerse yourself into the client campaign, understanding market and competitor threats and opportunities to develop the best possible position and offering informed consultancy.
If you are interested in applying for this position, you will need a good mix of skills;
Project management, communication, relationships, commercial, analytics and planning, coupled with a good understanding of contact centre operations and client service delivery.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.