Contact Centre Manager (3 month contract)

Ref: DJKG1236
Job Title: Contact Centre Manager (3 month contract)
Location: Greater London area
Day Rate: £400 to £500

3 MONTH CONTRACT

Opportunity to join a well-established, fun and progressive company for a 3 month contract as a Contact Centre Manager.

The Role:

My client are looking for an experienced Contact Centre Manager to support the Contact Centre for a 3 month contract. You will need to have experience of running a large contact centre within a multi-channel function:
• Lead, develop and motivate the Contact Centre
• Deliver the agreed service level, using voice of the customer feedback
• To take ownership of the day to day running of the contact centre
• To show outstanding leadership and strong relations with fellow stakeholders
• Experience in managing budgets

The Candidate
You will need to be available to commit to this 3 month contract and show outstanding leadership skills
• Experience of working with consumers on and B2C level
• A strong influencer and communicator
• Experience working within a regulated environment is an advantage
• Thrives on working in a fast-paced environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Metering & Billing

Job Ref: DJJM1168
Job Title: Head of Metering & Billing
Job Location: Scotland
Salary – up to £75,000 + Bens

This role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will lead the metering and billings function and ultimately the on-going success of a metering and billing function, effectively delivering robust and compliant billings success in order to maximise all business opportunities.

Some of the responsibilities will include:
• A proven track record of leading metering and billing teams, preferably within the utility sector
• Experience of managing third party supplier relationships
• Good understanding of the end to end processes and controls required to effectively manage metering, billing and settlement within the utility sector
• Ability to sponsor change/continuous improvement initiatives to deliver excellent customer service and efficiency savings to reduce cost to serve
• Strong leadership skills including listening, empathy, decisiveness, influencing at all levels and stakeholder management
• High impact and visible credibility at all levels.

The ideal candidate will be a proven leader who has a target driven, commercially aware mind-set, twinned with a commitment to delivering great customer service in all client interactions. Individuals who can evidence previous experience in a commercial billing.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Marketing Manager

Job Ref: DJHC4265
Job Title: Marketing Manager
Location: Midlands/ Home Based
Salary: Up to £50k salary

I have an exciting opportunity for a Marketing Manager, with a professional B2B organisation in the technology space.

Some responsibilities for the role will include:

• Responsible for implementation and achievement of yearly and quarterly Marketing Communication Plan.
• Full budget management for the Marketing function
• Oversee product launches – including P.R., press and marketing communication
• Plan and implement Channel Marketing Strategy
• Manage all company events and exhibitions, including design and delivery
• Management of third party suppliers
• Development of organisation brand awareness.
• Responsibility for website management, including: content, Google Adwords and SEO performance management
• Bi-quarterly sector quarterly e-newsletter
• Management and development of customer database systems

If you are interested in applying for this position you will need proven experience of achieving great results by leading a marketing function in a business to business environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Business Development Manager

Job Ref: DJHC4264
Job Title: Business Development Manager
Job Location: Midlands/ Home Based
Salary: Up to £80k basic + OTE

I have an exciting opportunity for a Business Development Manager, with a professional B2B organisation in the technology space.

Some of the role responsibilities and requirement include:

• Field based role selling professional solutions into the utilities sector
• Development and execution of sales strategy to include
target customer and Channel partner development
• Support the company accredited partner program and Channel development strategy
• Work with marketing to complete quarterly marketing and
lead generation program
• Attend quarterly business review presenting sales and strategy performance, strategy and business plan achievements
• Communicate target customer, sector trends and competitor activity back to senior management
• Completion of weekly forecasts
• Attendance of monthly sales meetings
To be considered for this opportunity you will need proven business development experience within a business to business environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Contact Centre

Job Ref: DJKG1230
Job Title: Head of Contact Centre
Location: Swansea
Salary: £80k to £95k (plus car and benefits)

This is a fantastic opportunity for an experienced Head of Contact Centre who has implemented change, ensuring SLA’s are achieved whilst working in a fast -paced and energetic environment.

The Role
You will report to the Director of Contact Centres with the main responsibility being to lead and manage the inhouse and offshore contact centres, working in partnership with key stakeholders to optimise resources and customer service delivery.

• Working closely with the resource planning team
• Ensuring strong employee engagement minimising staff turnover
• Develop and deploy the future customer service strategy delivering a continuous customer experience
• Working with internal and external stakeholders
• To drive customer strategy and change

The Candidate
My client is looking an experienced Head of Contact Centre who has a proven track record in leading and implementing transformation change and customer strategy whilst maintaining customer engagement and SLA’s. You must have experience working in a fast-paced environment and able to manage a large and fluctuating contact centre head count. You must be able to make regular trips to their other offices.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Product Manager – Contact Centre

Ref: DJAD1052
Role: Senior Product Manager – Contact Centre
Location: Warrington
Salary: £80k – £100k

A market leading, transforming e-commerce business is looking for a Senior Product Manager to join their contact centre environment. As a Senior Product Owner, you will lead a group of product teams across the after sales area of the website covering transparency, amendments, cancellation and Contact Centre tools and systems.

The role will be reporting directly into the Chief Product Officer and also working closely with the Contact Centre Director. As part of a fast growing company, high performers can expect extensive opportunities for career progression and development.
You need to be a highly motivated Senior Product Owner who thrives in a fast paced, collaborative environment and lives to delight the customer. You will be responsible for delivering product excellence and innovation across multiple product teams:

Key Responsibilities
• Develop a deep understanding of the current and future customer needs across all areas of the business – and how those needs interact with your product portfolio
• Work with the Chief Product Officer and other senior stakeholders to define the overall strategy and direction for your product portfolio
• Build, lead and coach a team of Product Owners
• Work with senior architects, heads of development, delivery and operations to design and deliver products and services to delight our customers
• Be accountable for the end-to-end delivery of products within your portfolio
• Work with product teams, coaches and engineering to drive continuous efficiency improvements
• Communicate with key stakeholders to keep them up to date and bought into the product development process

Key Experience and Skills
• Have a Service orientated background, ideally you will have owned products in the self – serve customer service space online and understand contact centre operations
• Be a true customer obsessive
• Have a proven track record of delivering successful, user-oriented products
• Be able to define and communicate product vision or strategy to others
• Be commercially aware and have a strategic mind, able to identify business opportunities and deliver against them
• Have great organisational skills, able to manage and deliver multiple products and projects simultaneously
• Understand what an exceptional user experience entails and how to deliver it whilst balancing against other competing priorities
• Have experience of driving product development through all phases of the product lifecycle

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Manager (B2B Client Services)

Job Ref: DJJM1162
Senior Business Development Manager (B2B Client Services)
Reporting to: Director of Client Services
Location: Office Location – London (Main office 2 days per week)
Salary: Up to £80,000 basic + commission & benefits (overall package 105k – 110k OTE)

An exciting opportunity to work for a company in a competitive market sector that are looking for a driven Business Development Manager to join them. This position is within a well-established company who are market leading within their industry and are looking for an experienced candidate who has regularly overachieved on target and has vast experience in delivering exemplary client service.

Key Responsibilities
• To develop and maintain relationships with Key clients at board and senior management level
• To establish a consultative relationship with all key clients, looking at their needs and delivering bespoke products to fulfil both expectation and need.
• To Champion your market sector, following market trends and establishing opportunities to engage new clients or offer new solutions to existing clients.
• To work collaboratively with the senior leadership team in pursuit of wider business objectives, providing accurate, weekly, MI.
• To consistently review both operational practices and departmental performance,
• To manage all data records of all clients and prospects in-line with industry guidelines and corporate expectations

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Operations (Customer Contact)

Job Ref: DJMA1753
Job Title: Head of Operations (Customer Contact)
Location: Midlands
Salary: £60-75,000 bonus and bens

This is a fantastic opportunity to work with a digital challenger brand, focussed on delivering a best in class customer and user experience and disrupting a large, established consumer market.

They are looking for an experienced customer operation leader who will be able to help develop and grow their multi-channel customer operation whilst delivering a high-performance team and service focussed operation.

Working at both a strategic and operational level, this role will require an influential, creative but hands on professional, with a good understanding of the digital, multi, or omni channel environment and tool, technologies and automation partner management.

Driven by continuous improvement, passionate about great customer service, employee engagement and commercially focussed, you will help develop the future operating model which will ensure the business can scale, without jeopardising its people or customer values and service proposition.

If you are interested in applying for this position you will have previous experience of a senior customer contact leadership position as both a strategic, visionary and hands on inspirational manager.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.