Operational Support Director

Job Ref: DJPF1226
Job Title: Operational Support Director
Location North West
Salary: £100,000
Employment Type: Permanent

Working for a fast growing organisation the Operational Support Director will play a pivotal role in shaping and delivering the overall operations plan whilst harnessing technology as an enabler to deliver people, customer and commercial benefits.

The role holder will be responsible for ensuring front line operations are supported to deliver day to day operations successfully.

Some of the Responsibilities include:
• The leadership and creation of an effective Operations Support function
• Develop leaders and managers who are committed to growing others within the company
• Support the delivery of operations strategy so that strategic measures of success are delivered
• Ensuring the evolution of operations is well managed in the context of wider group change and strategy
• The development and implementation of accurate and effective end to end forecasts to support all relevant areas of the operation including provisioning and customer relations
• The effective delivery of the budget in relation to the costs within Operations Support and the volume recruitment under forecasting and planning across operations
• The contact strategy for operations including management of the call numbers, email addresses, the IVR, routing and transfer strategy

If you are interested to apply:

• Brings a commercially minded approach. Should either have had P&L responsibility or be able to demonstrate strong commercial acumen
• Background in change, contact centre technology, forecasting and planning
• Proven in “business building” and able to demonstrate examples of having helped to shape/scale operations
• Led call centre activities effectively particularly in relation to back office functions and specialist teams
• Successful in planning and delivering significant, operations-wide change projects
• Managed multiple complex and interlinked operational functions
• Consistently overachieved against targets, in a fast paced growing organisation

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager (SPANISH SPEAKING)

Job Ref: DJMA1778c
Job Title: Sales Executive (SAAS) Business Development Manager (SPANISH SPEAKING)
Location: South East, London, UK, or could be based in SPAIN
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

You must be fluent or a native Spanish speaker.

This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager (GERMAN SPEAKING)

Job Ref: DJMA1778b
Job Title: Sales Executive (SAAS) Business Development Manager (GERMAN SPEAKING)
Location: South East, London, UK, or could be based in GERMANY
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

You must be fluent in German or a German Native. This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager (FRENCH SPEAKING)

Job Ref: DJMA1778a
Job Title: Sales Executive (SAAS) Business Development Manager (FRENCH SPEAKING)
Location: South East, London, UK
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

You must be Fluent in French or a French native. This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager

Job Ref: DJMA1778
Job Title: Sales Executive (SAAS) Business Development Manager
Location: South East, London, UK
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Director

Job Ref: DJMA1776
Job Title: Business Development Director
Location: UK
Salary: £100-120,000 base salary dependent uncapped commission
Contract Type: Permanent

This is an opportunity to join a well-established outsourced service provider who has undergone significant transformation and has ambitious growth plans for the future; people, solutions and technology drive their ability to deliver exceptional customer solutions across a multichannel customer contact and digital contact environment.

As part of their growth strategy they have an opportunity for another proven new business developer to join as a Business Development Director to continue to develop their client acquisition strategy.

As the Business Development Director you will be responsible for delivering the go to market strategy to develop and deliver business for the outsourced provision of a range of multichannel customer and digital contact centre services to specific verticals and will be responsible for the end to end development of leads, pipeline to opportunity close.

Some of the duties and responsibilities will be:
• Achieve Sales targets through the securing of new contracts and clients
• Liaison and collaboration with the senior operational leadership team, bids, solutions, operations and technical services team.
• Engagement with marketing to drive lead generation
• Engagement with client services to explore opportunities across existing client base
• Management of Pipeline, Sales plans and Sales documentation as appropriate
• Proactively upsell and cross-sell other services as appropriate
• Develop strategic relationships between the business and new customers.

If you are interested in applying for this position, you must be able to demonstrate your ability and experience in successfully achieving new business sales targets and must show adaptability and a willingness to go the extra mile in differentiating yourself and proposition from the competition. You will need proven experience of selling Outsourced services across Contact Centres, Customer Service, outsourcing, BPO or consultancy services.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Solutions Architect

Job Ref: DJMA1775
Job Title: Solutions Architect
Location: UK
Salary: £80-100k base, bonus dep on candidate and experience
Contract Type: Permanent

My client is looking for a Solutions Architect (Contact Centre, Customer Experience and Digital Solutions) to put together pre sales business cases for the effective delivery of digital/ multichannel customer contact.

Working at a strategic level, internally and with global organisations, you will be comfortable in a Consultative and customer facing role.

Some responsibilities are to include:
• Integration of effective customer experience solutions across the multi-channel with a bias
• To be a customer experience expert and strategies best in class customer contact solutions
• Advise on best practise for delivering customer service excellence via the multi-channel
• Work within a pre-sales team in order to identify and build effective digital and multi-channel customer contact strategies in favour of providing a best in class customer experience
• Build the strategy for multi-channel customer contact solutions
• Understand when and how telephony, webchat, social media communication, e-mail and SMS customer communication works best and the impact that this has on the customer
• Communicate best in class customer contact solutions externally via client meetings and business conferences
• Provide a best in class and consultative service, with the ability to build market leading customer contact business models
• Work cross functionally within complex organisations being able to influence at all levels

Attributes:
• You will need a proven track record of high impact success in a consultative and complex sales environment
• Ability to interpret data and map customer experience journeys across voice, digital and multi channels
• Experience of building large scale customer contact solutions
• An exceptional level of interpersonal skills in order to influence internal and external stakeholders to drive business outcomes
• Be a very credible client services manager, understanding and being sympathetic to the client’s needs, with the end users customer experience at the heart of your activity
• Customer centric
• Entrepreneurial and creative nature
• High sense of urgency and self starting attitude
• Analytical nature
• Excellent problem solving skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Sales Manager (Outbound)

Ref: DJKG1254
Job Title: Contact Centre Sales Manager (Outbound)
Location: Hertfordshire and the Greater London area
Salary/OTE: £60k to £70k plus car allowance with generous bonus and benefits
Employment Type: Permanent

This is a fantastic opportunity for an experienced Outbound Contact Centre Sales Manager to join an outstanding market leading organisation within a service environment.
This is an opportunity to join an established company as an Outbound Contact Centre Sales Manager in a pivotal role in the organisation that will work with key stakeholders servicing UK Consumers throughout the UK as they will be ambassadors to this brand.
This organisation is looking for an experienced Outbound Contact Centre Sales Manager who can lead, develop and motivate the team to maximise sales to the retail market.
This role reports into the Head of Customer Operations and this position is part of the senior management team.

As the Outbound Contact Centre Sales Manager some of your responsibility will be to:

• Lead the team to achieve sales targets whilst delivering outstanding customer experience
• Drive new and existing retail sales through new campaigns and promotions
• To ensure the team deliver excellent retail experience which is measured through retailers’ feedback
• To support and develop the advocacy of external partnerships including trade bodies
• Ensure all polices and procedures are embedded and delivered

If you are interested in applying for this position, you will need to have a passion for delivering exceptional sales leadership and management within a contact centre environment and be commercially focused to deliver consistently against sales and operations goals. You will need experience in understanding and working with dialler technologies and set-ups is important for this role along with being able to interpret data to influence partners and to manage the sales team.
The role is a Monday to Friday role and may require occasional travel.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.