Business Development Director (Professional Services, Customer Experience Consulting)

Job Ref: DJMA1835
Job Title: Business Development Director (Professional Services, Customer Experience Consulting)
Location: South East Based
Salary: £75-£100k, car, car allowance, bonus/OTE
Job Type: Permanent

This is a new additional opportunity for a Business Development Director for an established professional consulting firm who are looking to double in size over the next few years. They have a fantastic portfolio of existing or previous customers and case studies, working with organisations and users to design and deliver CX, UX and Services that improve experiences, efficiencies and outcomes.

This role will be targeting typically, non tender opportunities ranging from £20k – £500k in consulting value.

Previous experience of creating and generating leads, opportunities and sales across professional services and or consulting services will be required. Any experience of Customer Experience and or User Experience service design consulting would also be advantageous.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Relations Manager (Complaints Manager)

Job Ref: DJMA1834
Job Title: Customer Relations Manager (Complaints Manager)
Location: Midlands
Salary: £60-70,000 Base bonus and bens
Employment Type: Permanent

An opportunity for a proven Customer Relations, Complaints Manager to join a regulated organisation.

The business will be looking for an individuals used to regulatory complaints management, someone who is able to take a fresh look at complaints, driving and implementing a change in behaviours and culture, an individual who knows what good looks like, is interested in market developments and best practice. They will want to appoint a leader who is a strong people manager, one that takes people with them and has a strong coaching approach.

If successful, you will bring a function together and embed a successful complaints strategy which delivers on customer relations, customer service and the customer experience. Working collaboratively with the wider business to adopt customer service values and help identify root cause, driving continuous improvements and hopefully creating a best in class business operation.
If you are interested to apply you will have need to have a background in complaints management across a regulated sector, have a very strong coaching leadership style and are able to lead a team in the adoption of change, culturally, behaviours, tools and process.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager – Europe

Job Ref: DJHC4302
Job Title: Sales Manager – Europe
Location: London
Salary: £60k + bonus
Employment Type: Permanent

I am looking for a Sales Manager – Europe, to run a B2B sales operation with a luxury goods organisation in London. This business has enjoyed amazing growth over Europe year on year, and the business has a great story to be a part of.

This is with a luxury goods client, and I am looking for somebody with experience either within this sector, or Hospitality, Retail, or Catering (HORECA). This is a client facing role, as well as having operational management of a team at the Head Office.

A EUROPEAN LANGUAGE IS REQUIRED PLEASE.

Responsibilities:
• Responsible for the successful management of a defined region (Europe), developing and implementing plans that deliver growth and increased brand visibility
• Development and implementation of strategic commercial and marketing plans across major clients and distributors directly, and through Account and Business Development teams
• Achievement of annual and quarterly sales targets, individually and collectively through direct reports
• To provide a 5* experience in all client interactions, offering consultation and support
• Identify cross sell and upsell opportunities to meet customers’ needs and desires
• Delivering personal sales revenues and profitability targets through building strong commercial relationships with clients and distributors
• Achievement of regional targets through the management of direct reports

Key behaviours:
• Willing to travel for business
• Experience and demonstrable track record of managing corporate clients within relevant sectors and driving sales
• Personable and with gravitas to find and interact with key customer decision makers
• Networking and Relationship builder – the ability to find and build long term relationships
• Collaborative and able to work across all functions
• Proactive management & improvement of the Customer Experience
• High level of self-management and initiative
• Additional languages

If you are interested in applying for this position, you will need to have a proven track record of driving sales in office and field based environments.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Operations

Job Ref: DJJM1262
Job Title: Head of Operations
Job Location: Norwich
Salary: up to £80k plus bens
Employment Type: Permanent

Reporting to the Customer Service Director, this role is with a successful organisation operating within an evolving market sector. The post-holder will play a pivotal role in improving service delivery across the business. Working as part of the senior management team you will input into future strategy and development, drive continuous improvement and deliver an enhanced operation by fully engaging your colleagues.

Responsibilities will include:
• To ensure a first-class customer experience in all interactions
• To review and enhance customer contact strategy
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Provide lead on contact centre change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for understanding customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes, have a good understanding and passion for new technology and customer interaction channels. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Director/Managing Director Contact Centre

Job Ref: DJMA1827
Job Title: Contact Centre Operations Director/Managing Director Contact Centre
Location: Permanent relocation required to an international coastal location
Salary: £100-120,000 UK Equivalent (Paid in local currency) negotiable dep on candidate and experience, up to 50% bonus, relocation assistance, benefits.
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to a large international coastal location for a permanent, senior, strategic role within a large contact centre operation (1000 Plus FTE).

The role will be tasked with shaping the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high-quality service delivery to customers.

This is a fast growth outsourced environment and the business will be looking for individuals who can build and develop motivated, highly engaged, performance focussed teams and grow and develop strategic level client partnership operations.

You will be used to managing a P&L, developing budgets and financial forecasts. Building and developing influential relationships with internal and external stakeholders. Developing client relations to ensure the ongoing success, improvement and future retention and growth of accounts.

If you are interested in applying for this position, you will need to have proven experience gained at a strategic level working within a third-party supplier management, outsource, or BPO capacity, ideally with an understanding of the telco industry.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.