Working for one of the leading customer contact centre organisations, this is an opportunity for a consummate outbound sales professional and sales leader to join an area of the business which has substantial growth plans for the future.

You will have the opportunity to develop a new outbound sales team to work on one or a variety of outbound sales campaigns.

Some of the role responsibilities will include:
• To manage, and co-ordinate outbound projects and project teams in order to deliver the client’s definitions of success and business needs.
• To deliver excellence in performance through, performance management, training, coaching and inspirational leadership of Team Managers managing teams of direct reports
• This role needs a high level of Outbound Operational Leadership
• Project Objectives – to identify and delegate the project, team and individual objectives required in order to successfully deliver the definitions of success and wider commercial objectives
• Project Planning- to plan the tasks and processes required in order to achieve success, through the development and implementation of project plans and project tools/methodology
• Responsibility for client relations; managing and allocating the day to day client contact strategy
• Resource Allocation; to identify the skill sets and most effective human resource required to deliver the campaign deliverables, reallocating project members as required, in order to deliver on-going project objectives
• Project Implementation and Briefing – to hold initial project implementation meeting, preparing full client brief and documentation for team members

You will be expected to provide highly visible leadership and clear communication of shared business values and goals to your team and will be a role model with regards to business values and behaviours, with the ability to inspire and motivate your team to achieve the best possible sales performance and customer results.

To be considered for this opportunity you will need proven experience working as a Contact Centre Sales Manager or Telesales Manager, managing and developing outbound sales teams or departments. The outbound sales function has plans for substantial and future growth so the ability to demonstrate your capability to deliver this both in strategy and performance will be key.

For more information, to apply, or for a confidential discussion, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

This is an opportunity to join an established, household name organisation, currently undergoing significant change across their operation. From the top down the business are fully committed to achieving a better customer experience. To get there, they require committed, focussed and inspirational leaders to help develop and embed the visions and values they are rolling out across the operation.

They presently have an opportunity for a Head of Customer Service. The role will be responsible for leading operations across their Customer Service contact centre business, co-ordinating activities between internal teams and outsourced partners in order to shape the end customer experience and drive operational performance and efficiencies.

Some of the responsibilities will be as follows:
• Operational delivery of KPIs through virtual and Outsourced Strategic Partners
• Opex budget planning and execution
• Development of strategic plans focussed around the improvement of the Customer Service operations and defining and driving the end-to-end customer experience.
• Co-ordination and leading of internal project teams in the delivery of plans
• Represent Customer Services and champion the customer in a Senior Leadership capacity across various forums.

The position will not have direct responsibility for a site or contact centre but will be required to analyse complex data and cross functional issues across a variety of business processes.

The Head of Customer Service will need to deliver operational and financial improvements through multiple sites and outsourced partners, so excellent people, communication and influencing skills will be required, coupled with a real passion for the customer and ability to link financial levers to the net impact of the customer experience.

If you are interested to apply for this role, you will need to be a Senior Leader with excellent influencing skills with the ability to drive customer service and enhance the customer experience over a large multi – sited and outsourced operation. With strong commercial and business acumen you will be proactive in identifying issues and producing solutions and need to be comfortable working within a rapidly changing, high performance environment

For more information, to apply, or for a confidential discussion, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

Reporting to the Divisional Director, this is a first-rate opportunity to join the senior management team of a well-known, successful, brand operating within the financial services arena.

This role will carry responsibility for ensuring residential credit risks are identified, monitored and controlled, whilst residential lending levels of arrears and losses remain acceptable to the business

Specific responsibilities will include:-

*Design, deliver and validate effective and robust statistical models, policy rules and system infrastructure to allow effective execution of credit lending decisions

*To manage the development and application of credit risk modelling

*To have a detailed knowledge and understanding of FSA regulations and the current requirements relating to lending and credit risk

*To ensure early warning systems are in place to mitigate credit risks

*To provide support and challenge to the Divisional Director, Credit risk in all matters relating to residential credit risk management
The successful candidate will have demonstrable experience at senior management level, in ‘credit risk / lending’ operations, within the financial services industry. In addition, knowledge of BASEL II and CRD4 proposals and their implications for business, combined with excellent communication / presentation skills are essential.
For more information or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

Reporting to the U.K. General Manager, this is an opportunity to join the senior management team of a growing, dynamic, multi-lingual contact centre operation.

This role will carry responsibility for the day-to-day management and motivation of approximately 150FTE operating within a multi-channel, sales and service contact centre operation.

Specific responsibilities will include:-

*To deliver on SLA’s /KPI’s via the development and maintenance of a highly engaged and results focussed working environment

*To continually review systems, processes and procedures in order to drive efficiencies and performance

*To ensure adequate quality checks are in place in-line with corporate and client objectives and all corporate and legal audit requirements are met

*To develop structured training regime to ensure the on-going development of all contact centre staff

*To work closely with other areas of the business and the senior management team in developing new business opportunities

The ideal candidate will have demonstrable experience of successfully managing a high performance, multi-channel, contact centre operation. In addition, experience of implementing quality management processes and Continuous Improvement Methodologies (e.g. Lean, Six Sigma, Kaizen) will be advantageous
For more information or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

This is an opportunity to join an award winning, growing and ambitious organisation within the financial services industry, who offer exceptional customer service and employee development for a Resource Planning Manager. Initially the position will be on a 6 month fixed term contract, this contract may lead to an opportunity to go permanent in the future.

The role will lead a team of Analysts to manage the medium and long term planning and to manage the calculation of FTE requirements across a large, multi –site, multi-channel contact centre

Some of the responsibilities will include:
• Manage the interface with marketing & finance
• Manage the current and developing resource models
• Plan the impact of planning initiatives and projects
• Provide robust feeds of demand forecast and FTE numbers to a forecasting & scheduling function (that owns and runs our WFM application)

For more information or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

This is an opportunity to join the management team of a progressive, expanding business operating within a regulated industry sector.

Reporting to the Head of Operations, this role will carry responsibility for driving improvements in sales performance and productivity through the review and enhancement of dialler strategy

Specific responsibilities will include:-

*To manage operational support of the telephony system

*To devise dialler strategies to maximise productivity and sales performance

*To work closely with the contact centre leadership team to ensure delivery on targets

*To produce accurate and timely MI for all stakeholders

*Support compliance with legal, regulatory and corporate requirements

The ideal candidate will have demonstrable experience of managing and implementing dialler strategy within a sales focussed contact centre environment. In addition, a strong general systems aptitude with a proven ability to communicate effectively with operational management will be advantageous.

For more information or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

This is an opportunity to join an award winning, growing and ambitious organisation within the financial services industry, who offer exceptional customer service and employee development for a Contact Centre Sales & Service Manager.

As the Sales & Service Manager you will be expected to lead from the front and to provide exceptional leadership, motivation and development your direct reports and their Sales & Service teams. Ensuring delivery of the business plans and Sales & Service activities and targets within the centre.

Responsibilities will include:
• Achieve agreed business and quality targets for direct report teams
• Contribute to overall business objectives by working with and supporting colleagues
• Leading on agreed responsibilities/areas to support or improve performance or cost
• Develop self and direct reports with aim of improving business

The company will be looking for a proven Call Centre Manager who is used to delivering sales through service. Driving up sell and cross sell opportunities will be key, whilst ensuring a fully compliant and excellent customer service at all times. The ability to inspire, mentor and develop your team to achieve challenging targets, whilst looking for continuous improvement will also be extremely important.

The organisation are a first class company and have an excellent benefits package.

For more information or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

This is a newly created role within a large, well established business who are looking for a Senior Sales Leader to help define, develop and deliver a ‘best in class’ sales performance across their sales teams.

Initially, the business would ideally like to recruit an interim on a 6 month fixed term contract, hoping that at the end of this contract the role should be made permanent, although they may be able to consider a straight permanent appointment.

Working at a strategic level, on a peer to peer basis with business Directors and their teams, you will work consultatively with all teams, to understand their products and markets, to define a ‘best in class’ sales performance strategy. You will then work with the business and wider teams to help train, coach and embed, a high performance culture which will deliver sales excellence.

Responsibilities will include:

• Inspire and lead the sales teams to significantly grow their revenues by adopting the best and latest sales techniques
• Drive high productivity and sales performance through coaching, training and mentoring
• Challenge teams and individuals to be the best and achieve exceptional levels of sales performance
• Ensure sales leaders are world class, admired across the industry and able to recruit and retain the best talent
• Increase productivity levels to outstanding
• Every sales person is to know what excellent looks like (skills, knowledge and behaviours) and have an individual learning plan to get there
• Lead the sales culture to be consistently focused on high performance and high reward

If you would like to be considered for this role you will need to have a proven track record of success at driving enhanced sales performance within a large, ideally corporate business, across varied sales functions; corporate sales, B2B sales, field and internal sales teams and have the ability to motivate, coach and inspire large groups of professionals.

For more information or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

This is an excellent opportunity to join a growing and progressive business, with an established large sized contact centre operations based in multiple sites in South Africa. Due to their continued growth and future expansion plans and the renewal of some sizeable blue chip contracts the business now require a senior contact centre leadership professional to join the team and help shape their future success.

This is a fantastic opportunity for a proven contact centre leader, who would like the opportunity for themselves and their family, of living and working in a thriving ex-pat community, to join a business which is at an exciting stage in it’s development and one which very much hopes, that you will progress with it through the coming years.

The business has a reputation for delivering on sales, retentions and quality for UK and other international blue chip, or well-known brand names.

The challenge is to develop one or a number of campaigns within a demanding and fast paced environment.

Please note that a three month initial contract will be offered to candidates relocating from the UK so they can ensure they are happy in the location and will give the company time to arrange for permanent visas. Relocation assistance and support will be provided

This role takes full responsibility for all P&L across either one large, or multiple smaller client campaigns. You will be expected to deliver continuous improvement across the performance of both the contact centre and campaigns, whilst also looking to enhance and improve business opportunities within these campaigns. The successful candidate will be able to deliver enhanced contribution and efficiencies, inspire a team to deliver excellent performance, whether it be across, sales, service or retentions.

The ability to engage on a peer to peer level with the senior stakeholders both internally and externally and be seen as an inspirational leader by all levels of staff from Agents to your team of Campaign Managers will be required.

If you are interested in this exceptional opportunity you will need to be operating as a Senior Manager or Head of Contact Centre with full P&L responsibility across a large contact centre environment with experience of outsourcing and offshore operations would be a distinct advantage.

For more information or to apply for this role, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment

My Client is a well known leading brand looking for an ‘inspirational leader’ who in addition to managing the day to day operational performance, sales strategy and delivery, can create a collaborative culture where the entire team are empowered to take ownership in every aspect of their calls. This is a great opportunity for a fully rounded business leader heading up more than one site.

You will be given the opportunity and encouraged to take part in helping shape the contact centre strategy, attracting, recruiting, leading and retaining the right people as well as ‘leading the sites to deliver a truly great customer sales experience’

Responsibilities will include:

• Engaging, motivating and influencing your team to deliver their best performance
• Managing relationships, ensuring that all individuals have the knowledge they need through regular structured communication
• Actively participating in the recruitment, selection, training, development and coaching of Managers and Advisors
• Identifying ways to improve customer experience and sales potential
• Managing the day to day team operation that delivers KPI’s for productivity, quality and value.
• Influencing the behaviour of others by leading by example, in terms of delivering a great customer sales experience and by demonstrating the company values.
• Manage the budgetary allowance.

The successful candidate will need to have a proven track record working within a large fast paced contact centre environment, where results are driven by excellent service and experience working ideally in a multi –site capacity or with large sales teams.

For more information and full job description, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 620 9724. Visit us at: www.douglas-jackson.com.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/

http://www.customerservicemanagerjobs.co.uk/

http://www.resourceplanningjobs.com/

Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment