Job Title: Contact Centre Manager – Customer Service Manager
Location: London, South West London
Salary: £35- 40k base plus bonus and bens dep on experience
This is a fantastic opportunity for an experienced Contact Centre Manager, Customer Service Manager to join this growing service led organisation. The Contact Centre Manager will be tasked with hands on management of a developing team of team leaders, nurturing, coaching, development and leadership skills will be key to develop the Team Leaders management abilities and drive better performance across sales and customer service.
The business has recently undergone a change in focus and is becoming more advanced technologically as well as looking to drive performance and efficiencies but with customer centricity and a great service delivery at the heart of the business.
The main responsibility is to champion a culture of outstanding service through ownership and to proactively promote first call resolution within the teams.
The Contact Centre Manager will be a strong coach and developer of people. Have a hands on approach, whilst looking to deliver better performance, identifying and driving continuous improvement
If you are interested in applying for this position, then you will need to have a proven background at developing, coaching and mentoring Team Leaders/Managers to be better Managers. Able to work in a scalable growth environment and with a focus on delivering great customer service.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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