Customer Services Manager – Customer Support Manager (Contact Centre Manager)

Job Ref: DJMA1765
Job Title: Customer Services Manager – Customer Support Manager (Contact Centre Manager)
Location: Central London, South East
Salary: £45-£55k basic + excellent benefits and share options

This role is all about people. This is an exciting role with an award winning multi-channel operation in the early stages of development. If you are interested in applying for this Customer Service Manager, Customer Support Manager – Contact Centre Manager (just the one role), then you must be first and foremost focussed on your people, you will want nothing more than a highly developed, coaching led, happy team, who deliver great customer service.

This business takes their customer centricity and their peoples happiness really seriously and they are looking for someone who feels the same.

This is a great place to work, fun and friendly, a challenger brand who wants to be different and realises it’s people are the gateway to delivering this exceptional and differentiated service proposition. They offer flexibility including some working from home and an autonomous role, with scope, scale and growth opportunities.

Some of the responsibilities will include:

• Manage managers and deputise for heading up the site when required
• Take responsibility of the customer function monitoring day to day activity and empowering the operational teams to be the best they can be
• Optimise customer experience via multi-channel customer communication
• Analyse data and create MI for use within the business
• Monitor customer satisfaction in order to improve overall customer experience
• Motivate the team in line with cultural values and company procedures
• Create a culture of learning and development across the operation
• Encourage innovation and collaboration, and look for ways to do things differently
• Prepare the operation for their next growth phase

In return for your hard work and commitment you will be rewarded with being able to work using your own initiative and autonomy within one of the UK’s most exciting brands.

If you would like to be considered for this role you will have experience across customer operations, but be first and foremost focussed on your people, their development and performance, with a customer centric approach. In return you will work in a flexible, autonomous environment, where you can work from home and will have the opportunity to grow and develop with the role as this business continues to scale.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Location, London, Salary, South East, £40,000 - £60,000
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