Operations Director Contact Centre

Job Ref: DJMA1821
Job Title: Operations Director Contact Centre
Location: Permanent relocation required to Barcelona (English speaking role)
Salary: to Circa 100,000 EUROS negotiable dep on candidate and experience base, bonus, benefits, small relocation package.
Job Type: Permanent

This role is being advertised across the UK to attract an individual who would be interested in the opportunity to relocate to Barcelona. Barcelona is a vibrant, cosmopolitan city and coastal location with an expat tax of 24% available for up to the first six years. A great exciting, fast paced demanding role, in a fantastic location.
The role of Operations Director will be responsible for the performance of the Contact Centre, ensuring that productivity, service levels and quality outcomes are consistently delivered to identified client expectations. Ensuring the smooth running of the operational support functions; Training, Recruitment, Facilities, Planning, MI and IT departments.

This is a fast growth outsourced environment and the business will be looking for individuals who can build and develop motivated, highly engaged, performance focussed teams. You will be used to managing a P&L and developing influential relationships with internal and external stakeholders. Developing client relations to ensure the ongoing success, improvement and future retention and growth of accounts.

Working with peers and managing your heads of departments and support functions, you will ensure service delivery, quality, training levels and response across all contact channels.
You will work with the Managing Director and peers to determine call centre operational strategies, conduct in depth analysis across all functions and develop initiatives which will drive performance across people, process, tools and technology to drive continuous improvement and deliver state of the art and best in class operational performance.

A senior leader you will have the gravitas, influence and operational, commercial experience to take full responsibility for operational strategy.

If you are interested in applying for this position, you will need to have proven Head of Operations, Operations Director level experience gained at a strategic level working within a third-party supplier management, outsource, or BPO capacity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Anglia, Ireland, Location, London, Midlands, North East, North West, Salary, Scotland, South East, South West, Wales, Yorkshire & Humber, £60,000 - £100,000
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