Job Ref: DJHB1020
Job Title: Quality Manager (French and or Italian language skills preferred)
Location: London – (Central) / South East England
Salary: £45-50,000 plus benefits
Employment Type: Permanent – 9:00am-5:30pm
The Quality Manager will have the opportunity of developing a new quality framework in line with some significant changes within customer contact and customer service delivery. Working with a team of Quality Coordinators, you will oversee the call listening and quality assessment of a multi-lingual customer contact operation, where the delivery of an excellent customer experience is paramount.
Developing the insight, knowledge and identification of trends and customer improvement initiatives, you will be able to design and establish a robust quality framework, process and methodology.
As the team are multi-lingual, the ability to listen and understand French and or Italian in addition to English will be required.
You will require proven experience within a quality management, quality assessor capacity. Able to drive change and lead, mentor and develop a team. Working collaboratively with the Customer Contact operation, peers, senior stakeholders and wider colleagues to help identify and improve the delivery of an exceptional customer service experience.
Previous experience from a Luxury brand, hotel, hospitality or service offering would be advantageous but is not a pre-requisite.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Customer Success, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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