Customer Service Executive

Job Ref: DJKG1298
Job Title: Customer Service Executive
Location: Stoke (Staffordshire)
Salary: £22k to £24k plus excellent bonuses and benefits
Employment Type: Permanent (shift patterns are during Monday to Sunday – 40 hours
a week)

This is a fantastic opportunity to join an award winning, fast-paced, energetic and innovative company. As the Customer Service Executive, you with report to the Operations Manager. Your role is to be the first point of contact for any escalations from internal departments and to liaise with the management team and second line support for any queries and support relating to the customer’s needs.

This role is supporting any technical issues that a customer may be having when trying to buy products online. You will be part of the wider team and you will be involved in new product testing before the product launches to “go live”.

Great attention to detail is paramount for this role as you will also be responsible for quality control relating to their digital and social platforms.

This role would suit an experience Customer Service Executive that has worked in a fast paced and regulated environment. Someone with a help desk/service desk background may also be suitable.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Location, Midlands, Salary, £20,000 - £30,000
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