Customer Service Manager

Job Ref: DJKG32080
Job Title: Customer Service Manager
Location: Oxfordshire (Aylesbury area)
Salary: £40k to £45k depending on experience
Employment Type: Permanent

I am working with an established retail and wholesale organisation in an amazing rural location around the Aylesbury area, that has retained me to search for a Customer Service Manager position. Your responsibility will be to manage, lead and deliver the strategic and business customer care objectives through day-to-day leadership of the customer service team.

You will take overall responsibility for all aspects of the customer service team activities to improve business performance and introduce efficiencies and provide excellent customer care within the company’s values.

Responsibilities include:
• To have overall accountability and responsibility to ensure all KPI target are met across the customer service team.
• To work closely with the US Stakeholders and other business functions to produce the best customer experience and implement efficiencies around the customer journey.
• To develop procedures and polices standards for the department.
• To take ownership of driving a customer focused culture, ensuring an easy, positive shopping experience in a multichannel environment

My client is looking for someone that has 3 plus years’ experience as a customer service manager ideally in retail or an industry aligned to retail. Experience with managing wholesalers in desirable. This role is working within a fast-paced setting within a multi-channel retail environment. The location is within an idyllic rural setting so a driver with a car is essential for this role.

We invite application from individuals with a proven track record at developing and delivering a customer experience strategy, ideally within a small/mid sized business and across ecommerce and or a subscriptions business.

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Douglas Jackson are a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership.

Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation.

Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning.

Helping consumer-centric, data and digitally led business to identify, attract, hire and retain diverse, impactful, exceptional leadership to drive your growth, transformation, increase profits and exit values. When Exceptional Leadership Matters – We are trusted experts in high performance leadership delivery.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Location, Midlands, Salary, South East, £40,000 - £60,000
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