Team Manager – Junior Project Manager – Project Manager – Team Leader (12 Month Fixed Term)

Job Ref: DJJM1201
Job Title: Team Manager – Junior Project Manager – Project Manager – Team Leader (12 Month Fixed Term)
Location: Birmingham – Midlands
Salary: £25,000 – £30,000 plus bens
Job Type: Temporary

An opportunity for a Junior Project Manager or a Team Manager level individual looking to develop their career, the role is to work within a wider project team for a multi-channel, digitally aligned Customer, change and transformation project managing a number of different strands within a change and transformation project.

The Junior Project Manager will be able to bring passion, rigor and the ability to learn and develop their key skills within a scaling change and transformation project. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this brand apart from the competition.

As the Junior Project Manager within the customer service department, you will work with the Senior Project Managers as well as heads of department and other project specialists to identify and develop, a large-scale change and transformation project, driving the project whilst making sure that the project is running efficiently, on time and within budget.

You will take ownership and responsibility for certain criteria essential to the running of a change and transformation project, developing skills and taking on coaching from within the existing team to deliver a positive, engaging and efficient programme. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

The ability to prioritise and set daily tasks, meet deadlines and manage a project against budget is essential, you will be heavily involved with stakeholders so stakeholder management and the ability to communicate with all streams within the business is a must.

• To act as an authority in the particular topic or area.
• Be responsible for sharing knowledge and information and communicating it clearly and concisely to relevant stakeholders in order to contribute to the programme’s overall objectives / deliverables.
• Highlight relevant information to stake holders in order to influence decision making within the programme team.
• Ensure any issues identified regarding process and policy is escalated to the relevant people.
• Take responsibility for deliverables by ensuring they are technically sound by utilising your expert knowledge.

If you are interested in applying for this position, you will need a proven track record in a customer operation within a contact centre environment at a Team Manager level. A passion to learn and develop Project Management skills, having experience of managing to deadline and budget to develop an improved customer service offering. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Posted in
Interim/Fixed Term Contract, Location, Midlands, Salary, £20,000 - £30,000, £30,000 - £40,000
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