Team Manager or Team Leader (Customer service or Contact Centre)

Job Ref: DJKG1308
Job Title: Team Manager or Team Leader (Customer service or Contact Centre)
Location: Essex, Harlow, Bedfordshire, Hertfordshire
Salary: £30k to £37k
Employment Type: Permanent -Monday to Saturday (37.5 hours a week)

I am looking for a strong Team Manager or Team Leader for an organisation that is expanding their operation through people, growth, technologies and culture.

This is a pivotal role within this organisation. The main remit for this role is guide the team through the growing pains of change, they are looking for someone that can provide solutions and development. You will manage a team of approx. 12 case workers.

• Manage and develop case workers and identify any training or quality issues
• Engage and consult with internal and external colleagues and help to improve efficiencies
• Be a role model of the client’s behaviours and reinforce applications for their operating principals
• Experience in dealing with escalations

This is a fast-paced customer focused role that is in the process of major growth within the organisation. They are looking for someone that can offer solutions and can develop the team of case workers to meet business objectives whilst ensuring an outstanding customer and employee experience

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Location, Salary, South East, £30,000 - £40,000
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