Job Ref: DJKG1311
Job Title: Trainer
Location: Essex, Harlow, Bedfordshire, Hertfordshire
Salary: £27k to £30k
Permanent: Monday to Saturday (37.5 hours a week)

I am looking for experienced Trainer/Learning and Development Trainer that can design, development and deliver all new entrants that start the academy.

You will work closely with the Quality and Coach Team Leader to ensure culture and employee engagement and a continuous learning journey is promoted within the business.

• Design and deliver core customer service training as well as technical skills training of the staff
• Work with HR to identify external training to support the staff such as resilience, mental health and well-being
• Maintain individual learning contracts for all new recruits
• Create training resources and written briefing to provide efficient and effective learning methods

This is a fast-paced customer focused role that is in the process of major growth within the organisation. They are looking for someone that has experience in designing, developing and delivering learning and development solutions with a customer setting, along with coaching in a contact centre/customer service environment. Experience working with vulnerable customer groups is an advantage.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Location, Salary, South East, £20,000 - £30,000
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