Verification Team Manager – UK

Job Ref: DJHB1008
Job Title: Verification Team Manager – UK
Location: Kent
Salary: up to £30,000 plus bonus bens
Employment Type: Permanent

Are you an experienced verifier who’s looking for the next step up?
Do you have experience within a highly regulated environment verifying aligned with anti-money laundering regulations?

Then this role could be just what you’re looking for.
An excellent opportunity has arisen for an experienced Team Manager to take responsibility for a diverse team focussed on verification operations for charity businesses in the UK.

The organisation offers a friendly, fun and positive environment, where personal development is encouraged.

You will support the senior management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and improve the accuracy of verification measures.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your verifiers to enhance their skills and performance levels; working in an autonomous working environment to achieve deadlines within a high-pressured environment.

You will be directly line managing a diverse team of 12 FTE providing all individuals with feedback on successes as well as encouraging personal development and tailored training for all team members.

The ability to prioritise and set daily tasks across the team will be an imperative part of the position, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.

Some of the duties will include:
• Responsible for approving UK charity verification cases; meaning that you will be required to have experience with anti-money laundering regulations.
• Full line management responsibility for all the team including objective setting, performance appraisals, coaching, training and development
• Act as an escalation point for issues with verifications.
• Support the Senior Management team in the delivery of business operations.
• Develop and maintain relationships with internal and external customers and stakeholders
• Completing quality assessments in line with the internal quality framework.
• Leading the performance management for the business.

The successful candidate will have previous direct team management experience. You will also have worked within a legal and regulatory financial setting with exposure to AML and KYC settings. Any exposure to the UK charity regulations would be a huge advantage. You will be able to work on your own initiative with minimal supervision. You will have an eye for detail, with excellent communication and coaching skills.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Share this job:

Posted in
Location, Salary, South East, £30,000 - £40,000
, , , , , , ,
Job Alert

Once you have subscribed you will be asked to confirm your email address and will then be able to control which Job Alerts you would like to receive from us.