Head of Collections

Job Ref: DJJM1231
Job Title: Head of Collections
Job Location: Bournemouth
Salary: £70,000 – £90,000 per annum + Bens
Employment Type: Permanent

Reporting to the COO, this role is with an organisation who are operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery and change/ transformation across the Collections department.
The role will combine the operational running of the Collections team, managing performance, along with a complete re-think and transformation of customer experience, policy and process to give the customer the best experience and smoothest journey possible, increasing debt collected and ultimately improving business.

Some of the responsibilities will include:
• To ensure a first-class customer experience in all interactions
• To review and enhance customer contact strategy
• To change and transform culture, people and processes
• Agree service delivery plans and monitor service output
• Provide lead on change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for understanding customer needs and be able to evidence first-hand experience of developing and delivering customer engagement programmes. Individuals with excellent employee engagement skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Location, Salary, South West, £60,000 - £100,000
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