Role: Customer Services Manager
Location: Bournemouth, Dorset, South West
Salary: Circa £40,000 + Benefits
A rapidly growing fast paced company are looking to recruit a Customer Services Manager to their office in Bournemouth. This is an exciting new opportunity to join a fantastic team. You will be based in the centre of Bournemouth, only a few minutes walk to the beach.
The successful Customer Services Manager will take full ownership of managing internal and external stakeholders and making sure a positive and proactive relationship is maintained. You will be working at both a B2B and B2C level, effectively leading the teams to deliver outstanding customer experiences and ensuring happy and supportive client relationships.
You will report directly into the Customer Services Director and will have responsibility for 80FTE. You will be responsible for driving performance and people to ensure delivery of KPIs. They are looking for a Customer Services Manager who can manage, support and develop Team Leaders through performance reviews, coaching and engagement. You will need to evaluate and enhance processes to ensure a culture of continuous improvement. As Customer Services Manager you will manage costs in-line with budgetary constraints.
The successful candidate will:
• Have at least 2 years’ experience of a senior leadership role, preferably gained in the customer service / contact centre environment.
• Have a deep knowledge in customer experience processes, tools and systems will be essential, with the ability to analyse metrics and provide insight into current and future needs, adapting and improving the service in an agile and responsive way.
• Have experience of driving performance in a target-orientated environment and challenging team members to deliver against objectives/targets.
• Have experience of using positive reinforcement to ensure team members feel valued in their role.
• Demonstrate and promote a ‘can do’ attitude to motivate and inspire others to achieve.
In return the company will offer excellent opportunities to progress within the company and will support this with a training and development programme. They offer a competitive salary and benefits package. The offices are professional and modern with recreation spaces. On site canteen with free hot drinks, free fresh fruit and games table.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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