Customer Complaints Officer

Job Ref: DJJM1127
Job Title: Customer Complaints Officer
Location: Yorkshire
Salary: To 20K + bens

Reporting to the Team Manager, this role carries responsibility for the management of complaints handling, tasked with delivering an outstanding level of service and effective complaints resolution across multiple channels within a regulated industry environment.

Some of the responsibilities will include:
• Management of a Complaints handling process, managing targets / KPI’s in accordance with departmental objectives
• To deliver an effective complaints resolution service in accordance with appropriate regulatory compliance and legal guidelines
• To actively contribute to the development of ‘complaints management strategy’ in conjunction with the senior leadership team
• To instil and maintain a customer-centric approach, ensuring a positive customer journey across both B2C and B2B operations
• To work collaboratively with the wider management team, in pursuit of corporate objectives and delivering of an outstanding customer experience across all interactions

The ideal candidate will be able to give evidence the successful performance of complaints resolution within a contact centre / call centre operation. Individuals with a proven track record within the financial services sector (FCA / CCA regulated), with first-rate communication skills may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

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Location, Salary, Yorkshire & Humber, £0 - £20,000, £20,000 - £30,000
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