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Operational Support, Customer Insight, Analytics and Resource Planning:

As the Customer takes centre stage at each business and organisation, the need for specialist skills and personnel to help support your operations is growing at a rapid pace.
Whether you need valuable Customer Insight, MI and Business Intelligence. Commercially focussed Resource Planning, Forecasting, or Scheduling. More effective Human Resources; Leadership Development, Employee Engagement, Communications and Training Delivery, or, Process Transformation, Programme and Change Management, Douglas Jackson can help.

We have successfully recruited Directors, Heads of Departments, Managers and skilled Analysts across Operational Support, Resource Planning, Customer Insight, Change, Transformation and Analytics for Customer focussed business and operations, as well as Contact Centres. We have also supported many technology suppliers and management consultancy providers.

Operations support and customer consulting roles include:
Programmes/Projects, Change and Transformation
Resource Planning
Customer Experience
Customer Insight
Data
Analytics
Business Intelligence/Management Information
Quality
Compliance
Learning Development and Training
People Director, Human Resources and Shared Services.