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Operational Support, Customer Insight, Analytics and Resource Planning:

As the Customer takes centre stage at each business and organisation, the need for specialist skills and personnel to help support operations is growing at a rapid pace.

Our Resource Planning, Insight, Tools and Analytics practice have a dedicated team of consultants with an established network of leaders, managers and skilled practitioners for permanent and interim assignments across the UK.

We share and produce market insight, salary surveys and benchmarking, so if this might be of interest, please get in touch. 

We recruit Customer Insight, CRM, MI, Business Intelligence and Analytics.  Resource Planning, Forecasting, Real-time, or, Scheduling. Human Resources,  Employee Engagement, Communications and Training Delivery, Process Transformation, Programme and Change Management across the whole of the UK, as well as offshore locations.

We have successfully recruited Directors, Heads of Departments, Managers and skilled Analysts across many business functions and departments;  IT, operations, marketing, digital, human resources, customer service and contact centres. We have also supported many technology suppliers and management consultancy providers to hire subject matter experts, account management and business development skills.

Operations support and customer consulting roles include:

  • Resource Planning; Forecasting, Scheduling, Real-Time, WFM, Manpower Planning and Deployment
  • Customer Experience
  • Customer Insight
  • Data
  • CRM/ERP
  • Analytics
  • Business Intelligence/Management Information
  • Quality
  • Compliance
  • Learning
  • Programmes
  • Projects, Change and Transformation Development
  • Training, People, Communications, Human Resources and Shared Services.