Customer Insight Analyst / Reporting Analyst

Job Ref: DJEM1003
Job Title: Customer Insight Analyst / Reporting Analyst
Location: Surrey
Salary: £27k – 30k plus yearly bonus based on performance
Employment Type: Permanent

A brand-new opportunity has become available for a Reporting Analyst to work within the Customer Relations department, working for a well-established organisation. You will be reporting into the Case Management Team Leader to help support them with analysis and reporting.

Within this role you will be responsible for being the analytical aspect of the department supporting the team leader with analysis and reporting. Customer Insight and Voice of Customer will be the focus of the role, the individual will have to be confident enough to build dashboards and presentations to report on this.

• Provide Analysis and Reporting to the team
• Provide operational support during busy periods whether it be via telephone or case management
• Design and develop metrics, reports and analysis to drive key business decisions
• Creation of management reports

I am looking for a strong Analyst who is able to extract data from a CRM system and translate this onto Excel, a very strong skill set in Excel is essential. The business is looking for someone who is a good critical thinker and is able to communicate to all levels of the business, being able to assemble and analyses data for business reports is an essential part of this role.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.