Field Based Planning Manager

Job Ref: DJPF1188
Role: Field Based Planning Manager
Location: Warwick
Salary: up to £50,000 + Car and benefits

My client is looking for an experienced planning manager to lead a team of Planners to coordinate engineer servicing and breakdown activities throughout the UK.

As Planning Manager you will coordinate and manage the activities of circa 230 engineers, maximising their effectiveness and delivering exceptional customer service.

What will you be doing?
• Analysis to find best fix for the needs of the business and the implementation and management of the solutions.
• Analyse negative effects on the KPIs to find root cause and to recommend and implement solutions to reduce/remove problematical issues.
• Ownership of Planning tools across the company and provide advice and guidance to all users.
• Manage database and ensure correct governance applied
• Manage the planning team to ensure effective use of resources – employed and sub contract

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager – Contact Centre Products

Ref:DJAD1051
Role: Customer Experience Manager – Contact Centre Products
Location: Chester & Cannock
Salary: £45,000

One of the largest commercial businesses in the UK is looking for a Customer Experience Manager with an understanding of contact centre products and the customer journey to join their Product Management team. The aim of the role is to identify and assess product opportunities, review product strategy and roadmap, to own and represent the product ensuring it is right for all and to input into the wider Customer Management Centre technology stack and roadmap.

The role will involve:
• Discussing technology in terms of the CX it creates to non-technical stakeholders
• Understanding and exploring the different technologies available and their impact on the business
• Regularly envision new and better experiences including both incremental enhancements and innovative game changers
• Simultaneously collaborate with multiple partners with different interests/expectations, various levels of UX, analytics, test and engineering – bringing all parties along on the journey.
• Understand the core and secondary metrics: why the business use them, when new ones are needed, how to use analytics to determine where there are issues and what those issues might be in order to provide solution explorations.
• Communicate ideas, issues, solutions and metrics both in written and verbal form to stakeholders

The successful candidate will have exposure to various contact centre products and have extensive experience in Customer Experience and customer journey mapping. The successful person will have experience using this knowledge to develop contact centre tools in both voice and digital and enhance CX through this.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Commercial Analyst

Job Ref: DJPF1185
Role: Senior Commercial Analyst
Location: North West
Salary: up to £55,000

My client is looking for a Senior Commercial Analyst to work within their Commercial team supporting and advising managers cross functionally specifically within the Commercial team on principles and processes to drive maximum benefit and efficiencies.

What will you be doing?
• Development of Dashboard Reporting
• In-depth insight and analytics to drive commercial proposition
• Working knowledge of SQL, Excel and GA
• Strong Stakeholder management skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior MI Analyst

Job Ref: DJPF1171a
Role: Senior MI Analyst
Location: Warwick
Salary: up to £35,000 + benefits

My client is looking for a Senior MI Analyst to support their Customer Service function. The successful candidate will perform analysis to create specifications and quality assure analysis which will provide Strategic Insights to facilitate the delivery of world class customer service.

What will you be doing?
• Support the company in advancing its use of predictive analytics: data manipulation, text mining, finding out all influencing factors and prioritising them, statistical analysis, forecasting and modelling.
• Complete complex data analysis with a variety of purposes for the business
• Provide specifications for reporting
• To perform adhoc analysis of data in order to find the root cause of problems.
• To update, distribute and create new MI reports for the management team, including identifying and fixing errors in reports.

What experience will I have?
• A high level of numeracy and the ability to extract and analyse data
• The ability to use MS Excel and MS Access to an advanced level
• Power BI, MS Azure ML and SQL Transact
• Experience of communicating the processes of complex analysis to an audience with varying levels of understanding.
• Experience of writing specifications and performing quality assurance on work of other data analysts.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.