Recruitment Consultant – Insight and Analytics market

Ref: DJPF10001
Position: Recruitment Consultant – Insight and Analytics market
Location: Lichfield, Staffordshire – Midlands

Are you spending the majority of your time chasing KPI’s and targets which hinder your ability to deliver the best service for your clients and customers, or perhaps you can’t grow your desk and markets due to lack of resource and support? If so, at Douglas Jackson we have an opening that might be suitable for you.

Recruitment has changed and continues to do so, and growth of our markets has led to our requirement for a Recruitment Consultant to become a subject matter expert in the Customer Insight/Intelligence and Analytics market.

Over the last 13 years we have forged relationships that have stood the test of time and we are considered one of the leading, professional recruitment providers across our speciality, which focusses Executive Level, Management and Support function appointments across the customer landscape. Our consultants work across many vertical markets including Finance, Utilities, Travel, Telco, IT, Insurance, Retail, FMCG, Consumer Goods and the Not for Profit Sector.

Our success is down to each of our consultants and their development of long-term relationships and the trusted subject matter expert status they achieve.

You will be supporting your customers; clients and candidates, to achieve successful recruitment solutions and the provision of a professional, quality led service. By working in partnership with your customers, establishing effective relationships and building your own personal brand and reputation, you will help and support your clients and candidates to recruit talent and secure opportunities.

In return we offer a professional, friendly and fun team, who provide specialist recruitment consultancy services on a contingent and retained basis and are proud to work with some of the UK’s leading organisations and globally recognised brands.

The role will offer:

i. A competitive basic salary dependant on experience.
ii. Uncapped commission structure which offers an accumulated commission scheme of 5- 50% of billings.
iii. An opportunity to work 9-5. Our contracted hours are 8.30am to 6pm but the team presently work 8.30am to 5.30pm, or 9am to 6.00pm. We run a monthly incentive where everyone can qualify to work 9-5.
iv. The £100k club which offers salary and holiday increases and reduced hours
v. The £150k club which offers salary and holiday increases and reduced hours
vi. Weekly and monthly incentives to leave early or, win a duvet morning.
vii. Half year and annual performance incentives, previous years included; VIP day at Cheltenham Races, Cooking Masterclass at Raymond Blanc’s Le Manoir, Team Building Treasure Hunts, Wine Tasting and Michelin * Restaurants.
viii. An extra days holiday for your birthday

Our offices are situated just 5 minutes from Lichfield Train Station which is just 40 minutes from Birmingham New Street or Stoke on Trent stations.

We would welcome applications from experienced Recruitment Consultants who wish to continue to, or begin to work within a consultative led environment; alternatively, you may have a proven track record from within a B2B sales, customer service, or account management background, or perhaps internal recruitment. In either case, to be successful you will need to have drive, emotional intelligence, determination, resilience and an appetite for continued personal development to thrive in a competitive, continuously changing environment. You will need to demonstrate the ability to build long-term relationships and utilise your relationships and network to select the best possible talent within the market.

For more information, to apply, or for a confidential discussion, please contact Perry Fletcher on 01543 231070, email: perry@douglas-jackson.com visit us at: www.douglas-jackson.com

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Business Intelligence Analyst / Reporting Analyst

Job Ref: DJPF1277
Job Title: Business Intelligence Analyst / Reporting Analyst
Location Swindon, South West
Salary: Up to £30,000 + Benefits
Employment Type: Permanent

My client is looking for a Business Intelligence Analyst who will support the organisation in improving customer satisfaction. You will use Insight and analytics to identify the underlying causes of customer dissatisfaction.

Responsibilities include:
• Support in the identification of the underlying drivers of customer dissatisfaction and areas of poor quality, undertaking investigation and identifying remedial action to reduce or eliminate similar issues in the future.
• Prepare insight from analysis on complex data to identify skill gaps or broken processes & procedures with recommendations for possible fixes.
• Work with the team to drive through improvements recommended as a result of insight analysis, ensuring appropriate actions are taken to reduce customer fail-points or cost, improve process efficiency, reduce risk and ultimately improve the Customer experience and drive revenue enhancement opportunities
• Demonstrate an ability to influence peers and present findings and recommendations both formally and informally to drive action.

If you are interested to apply:
• Experience in collating information and data and delivering insight into with actionable plans.
• Strong analytical skills
• Problem solving.
• Experience of analytical applications such as Business Objects, SSRS, Power BI or similar.
• Experience of using SQL is desirable, although training will be provided.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Reporting Analyst

Job Ref: DJEM1015
Job Title: Reporting Analyst
Location: Surrey
Salary: up to £28,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an experienced Reporting Analyst to join a well-established Customer and Network Support team based in Surrey. They are looking for someone who can support the team leader with analysis and reporting.

Responsibilities include:
• Providing analysis and reports to the team leader
• Building dashboards and presentations to report on Customer satisfaction, Voice of the customer and productivity
• Design and develop metrics, reports and analysis to drive key business decisions
• Ad-hoc providing operational support to the CANs team during busy periods

Experience required:
• Ability to communicate at all levels in the business
• Strong excel skills
• Experience using Analytical tools
• Desirable experience with Service now

Overall, someone that has come from a reporting and analytical background who still has the communication skills to be able to deliver their findings across to board.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.