Client Services Manager

Ref: DJKG1200
Job Title: Client Services Manager
Location: London
Salary £37k to £40k plus bonus

An exciting new position has become available for a Client Services Manager. You will have 2 direct reports who in turn will manage a team of 25 to 30 sales through service agents.

The Role
This role will focus on B2B existing customers and your main remit is to coach and develop the team leaders and be a visual contact for internal and external stakeholders and the contact centre.

• Full responsibility of the client reporting, P&L management and leadership and management of Team Managers
• Cross functional collaboration with other departments and teams
• Regular meetings with internal and external stakeholders
• Working with the departments KPI’s and SLA’s
• Ensuring the development, training and coaching of Team Managers and the outbound team

The Candidate
I am looking for someone that has previous experience in managing a B2B outbound contact centre. You must have a proven track record in performance and achieving targets with exceptional leadership and organisational skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Acquisition

Job Ref: DJKG1197
Job Title Head of Customer Acquisition
Salary: £60k to £65k (plus benefits)
Location: Chester

We have a great opportunity to work with a well-established and UK leading travel company, that has won various travel awards, with their growth is going from strength from strength.

The role
The main remit of this role is to identify best practise throughout the business and to grow the customer bookings through performance media channels. You will report directly to the Chief Marketing Officer and manage a small team.

Some of the duties will include:
• Taking full ownership of the media budget, spend and ROI
• Implement and manage the paid media strategy including paid search and paid social
• Keep up to date om emerging trends and industry best practise
• Managing a team of PPC specialist and analysts including day to day leadership and managing and training and development
• Working with B2B and B2C content
• Working with the marketing function and other departments to exploit synergies

The Candidate
Ideally, they are looking for someone that comes from the travel industry. Experience with performance media platforms is essential such as SEM, Google Analytics, Adwords, DSP’s, Remarketing and Facebook. Experience of working on PPC accounts along with hands on experience inn growing and optimising large scale paid search portfolios. They want someone that can drive innovation and change within this fast-paced environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager (Client Service Manager)

Job Ref: DJMA1738
Job Title: Customer Service Manager (Client Service Manager)
Location: South East, (North London)
Salary: £35-45,000 base and car plus bonus bens

This is a stand-alone customer management position to oversee and take responsibility for the highly effective customer proposition, development and delivery between this business and one major B2B client customer.

You will work on-site, within the internal function/operations and externally across departments, acting as a conduit between the client and your organisation to ensure learning, development and delivery of a great customer service, which will impact both parties.

Excellent presentation and communication skills will be required as you work with a variety of stakeholders both internally and externally from Director and board level to Agent and field based personnel.

You will need to use your communication, interpersonal influence and negotiation skills to win the hearts and minds of your peers, colleagues and partner companies to develop and implement a strategy which delivers increased customer service and satisfaction, putting the voice of the customer at the heart of all operational delivery. Developing, co-ordinating and managing any internal, or external training, coaching and initiatives.

You will play a pivotal part in the business achieving its goal of offering a differentiated service to its customers and partner companies.

If you are interested in applying for this position, you will have a passion for the customer and have previously worked in a Customer Service function, ideally within a B2B environment, or working with external partner companies, you will need a strong skill set across relationship development, stakeholder management and driving effective customer change.

The role will require some travel to field and other operational locations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Manager

DJAD1006
Business Development Manager
Reporting to: Sales Director
Location: Office Location – London, however location of the role is flexible
Salary: Up to £45,000 basic + up to £10,000 car allowance + commission (£100k OTE)

A market leading consultancy based in London are looking for a driven Business Development Manager based to join them due to expansion. A well-established business, the company really are the best in class in what they do and provide to many blue chip companies and their contact centres. The successful candidate will deliver results by contacting target companies across the UK, then present solutions by understanding and adapting to their needs, as well as winning and closing proposals.

Duties include:
• Targeting key companies in vertical markets
• Negotiating and growing new business account wins
• Managing relationships with partners and subcontracts
• Providing value based consultancy sales

Key requirements:
• Strong sales experience, preferably in a B2B environment
• A strong desire to achieve
• A good understanding of commercial issues for managers
• Experience from the contact centre industry and/or consultancy is desirable

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Service

Job Ref: DJMA1733
Job Title: Head of Customer Service
Location: South East – (North London and Hertfordshire, Buckinghamshire, Berkshire commutable areas
Salary: £60-70k base 20% bonus and bens.

This is a fantastic opportunity for a proven contact centre/customer service leader who will helping this fast growing and early stage development company to realise it’s goal of delivering industry leading, (potentially award winning) customer experience across both a traditional and online/ecommerce business proposition.

You will take responsibility for a small but growing team serving both a B2B and B2C customer base. Managing the entire lifecycle from welcome and on-boarding, through delivery, then maintaining contact for repeat purchase and other opportunities.

Working with the senior and executive leadership team, you will be the go to contact within customer experience and bring the voice of the customer to your colleagues so they can develop future strategies which will deliver developments in communication channels, self-serve, live chat, CRM, engagement and retention activities.

Some of the duties and responsibilities will include:

Fully responsible for P&L across customer service, the role will deliver and exceed agreed sales through a detailed operational business plan.

Identify key trends and market opportunities to develop a best in class proposition.

Be responsible for continuous improvement of employees through training, coaching and development activities.

Define and develop business unit performance for quality, sales and service delivery.

Work collaboratively to engage and influence senior colleagues across the business.

If you are interested in applying for this position you will have a real passion for the delivery of a great customer service, you will be a self-starter and have the ideas and commercial acumen to develop and present opportunities for investment, improvements, new strategies and drive these approved changes to achieve set goals.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Manager

Ref: DJKG1158a
Job Title: Sales Manager
Location: Luton
Salary £25k to £30k (OTE £45k approx)

Exciting new position for a Sales Manager to work for an innovative company on a B2B level

This new position is available for a Sales Manager to manage a team of up to 10 agents outbound appointment makers within the property sector.

The Role:
To manage, motivate and develop a team of appointment makers to achieve targets and KPI’s in a driven and telephone based environment along with recruitment and training and development responsibilities.

The Candidate
You will need to show a high degree of drive enthusiasm, determination and a “can do” attitude within this face paced and dynamic organisation and have the following:
• Proven track record in managing a coaching a progressive sales team
• Working to sales targets and KPI’s
• Demonstrate clear structure working ethos
• Call listening to improve and set best practice
• Recruit and retain the best staff

This position would be suitable for a Sales Manager or Telesales Manager that has a proven success within sales or customer service – along with working in challenging target and deadline driven environment. You will need to be hungry for success, energetic and dynamic to succeed in a competitive market place.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

http://www.callcentremanagerjobs.com/
http://www.customerservicemanagerjobs.co.uk/
http://www.resourceplanningjobs.com/

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