Customer Service Manager

Job Ref: DJKG1233
Job Title: Customer Service Manager
Location: London
Salary: £50k to £55k

My client is looking for a highly motivated Customer Service Manager to join and lead the London team.

The Role:
Manage a busy, multi-skilled and multi-lingual contact centre, working on a B2B & B2C level.

Key Responsibilities
• Manage Team Managers and an overall FTE of approximately 100.
• Coach and upskill team managers to ensure exception customer service is delivered constantly.
• Driving and promoting Customer Excellence.
• Work closely with the senior management team to ensure the delivery of business goals and objectives.
• Be an effective Change Manager and lead a team through periods of change.
The Candidate

This role will mean working evening shifts. You will need to be able to step into this role and make a difference, working in a multi-channel environment. You will need to have managed large teams of 100 plus as a fte and be able to progress the contact centre team as well as consistently looking at the customer journey and experience whilst working in a fast-paced environment.

This role is very much people focused so experience in providing outstanding team motivation and performance is paramount.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Marketing Manager

Job Ref: DJHC4265
Job Title: Marketing Manager
Location: Midlands/ Home Based
Salary: Up to £50k salary

I have an exciting opportunity for a Marketing Manager, with a professional B2B organisation in the technology space.

Some responsibilities for the role will include:

• Responsible for implementation and achievement of yearly and quarterly Marketing Communication Plan.
• Full budget management for the Marketing function
• Oversee product launches – including P.R., press and marketing communication
• Plan and implement Channel Marketing Strategy
• Manage all company events and exhibitions, including design and delivery
• Management of third party suppliers
• Development of organisation brand awareness.
• Responsibility for website management, including: content, Google Adwords and SEO performance management
• Bi-quarterly sector quarterly e-newsletter
• Management and development of customer database systems

If you are interested in applying for this position you will need proven experience of achieving great results by leading a marketing function in a business to business environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Business Development Manager

Job Ref: DJHC4264
Job Title: Business Development Manager
Job Location: Midlands/ Home Based
Salary: Up to £80k basic + OTE

I have an exciting opportunity for a Business Development Manager, with a professional B2B organisation in the technology space.

Some of the role responsibilities and requirement include:

• Field based role selling professional solutions into the utilities sector
• Development and execution of sales strategy to include
target customer and Channel partner development
• Support the company accredited partner program and Channel development strategy
• Work with marketing to complete quarterly marketing and
lead generation program
• Attend quarterly business review presenting sales and strategy performance, strategy and business plan achievements
• Communicate target customer, sector trends and competitor activity back to senior management
• Completion of weekly forecasts
• Attendance of monthly sales meetings
To be considered for this opportunity you will need proven business development experience within a business to business environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Manager (B2B Client Services)

Job Ref: DJJM1162
Senior Business Development Manager (B2B Client Services)
Reporting to: Director of Client Services
Location: Office Location – London (Main office 2 days per week)
Salary: Up to £80,000 basic + commission & benefits (overall package 105k – 110k OTE)

An exciting opportunity to work for a company in a competitive market sector that are looking for a driven Business Development Manager to join them. This position is within a well-established company who are market leading within their industry and are looking for an experienced candidate who has regularly overachieved on target and has vast experience in delivering exemplary client service.

Key Responsibilities
• To develop and maintain relationships with Key clients at board and senior management level
• To establish a consultative relationship with all key clients, looking at their needs and delivering bespoke products to fulfil both expectation and need.
• To Champion your market sector, following market trends and establishing opportunities to engage new clients or offer new solutions to existing clients.
• To work collaboratively with the senior leadership team in pursuit of wider business objectives, providing accurate, weekly, MI.
• To consistently review both operational practices and departmental performance,
• To manage all data records of all clients and prospects in-line with industry guidelines and corporate expectations

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Strategy

Job Ref: DJMA1748
Job Title: Head of Customer Strategy
Location: South East, (North and East London, Northern Home Counties area)
Salary: £75-85,000 base plus bonus bens

This is a great opportunity for a customer service and strategic leader to join this ambitious utility based organisation and help develop a customer proposition and strategy which will help them become a differentiated provider in their market place, to develop and retain existing customers and win new contracts.

Working with large, complex, blue chip (B2B) utility organisations, you will be the point of contact for client stakeholders from board, Director and Managerial level. Understanding their customer requirements and future propositions, will be key to building, developing and delivering an internal strategy which puts the customer front and centre across regional and field based operations.

This is a matrix management position, which will require a high level of influencing skills, as you drive effective behavioural change across the entire business.

You will be part of the senior management team, reporting into the Managing Director. This position will lead on strategic developments, acting as the voice of the customer to build and gather insight and analytics from large amounts of data to present a compelling story and need for change, highlighting risk, reward, compliance and opportunities for future strategy development.

You will be responsible for developing a robust service management mandate which can be monitored for compliance and performance across internal and external partners and developing an effective on-going training and development plan to drive customer service thinking across all business areas.

If you are interested in applying for this position, you will have proven experience leading a customer proposition and strategy, ideally with experience of the B2B, client and contract management space, and with experience within the Utility, Gas, Energy and Water markets achieving a performance uplift and enhanced customer service and experience.

A strategic thinker with a hands-on approach to ensure the strategy is fully implemented, embedded and delivers the required results will be required across a diverse and wide business.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Director (B2B)

Reference: DJHC4260
Role: Customer Experience Director (B2B)
Location: Midlands/ South East
Salary: Up to £120k basic + bonus + benefits

I am looking for an innovative and visionary Customer Experience Director, who has experience of working at the forefront of innovation in customer experience and customer operations.

This is a senior role with a very popular and immediately recognisable brand!

Some of the responsibilities will include:
• Responsible for defining and delivering the strategic end to end Customer Experience vision over the customer operation, and cross functionally
• Drive performance and effectiveness across the multi-channel customer operations team (150FTE)
• Ensuring that the use of technology within the business is effective, continuously monitoring innovation and adopting new initiatives
• Visiting customers face to face to understand from a granular level, through to complex needs, their requirements from the business
• To drive Customer Experience improvement across every customer touch point
• Identify the needs for change within the current customer proposition and create more innovate and efficient solutions for customers
• Create new ideas for innovation across all business areas including product, service, sales and marketing, working cross functionally to gain buy in and leverage customer experience
• Be a real peoples person, being ambassador of the customer and a real customer advocate
• Promote a culture of development and learning within the customer operation and cross functionally

If you are interested in applying for this position, you will need to have a proven track record of innovative customer experience transformation ideally within a business to business environment.

You will be a customer advocate, with significant and demonstrable achievements in customer experience design and delivery, across all business areas.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.