Content Marketing Executive

Job Ref: DJAD1057
Job Role: Content Marketing Executive
Location: London
Salary: £35,000

The Role
A rapidly growing financial services organisation are looking for a confident and creative writer who can impress and draw in consumers with content that makes them want to become a customer of the business.

They need someone motivated to grow sales through organic channels, ensure the business is using the right content and tone of voice across the company, and customer journey, and help customers who are frustrated with the antiquated industry which the business is disrupting.

In this role, you’ll shape how the business reaches customers through content and ensure all teams and customer contact uses as consistent voice.

You’ll also be responsible for writing high-quality articles that engage and convert potential customers.

To be successful in this role, you’ll need:
• To be a first-class and flexible writer and able to write online, long-form articles, subject lines, sales copy and more in a concise and compelling style
• Experience in broad B2C content marketing, ideally in more than one company, working with all kinds of content including online writing aimed at a specific audience
• The ability to work to deadlines in a fast-paced online team and at least a year’s experience of putting content online, analysing performance, and working with sales-based KPIS
• To be comfortable communicating with a wide range of audiences through written content across a variety of channels
• An adaptable skill set and a collaborative working style
• Confidence and expertise in relevant tech: you’ll be able to quickly grasp new tools and systems, and be already familiar with analytics tools (e.g. Google Analytics) to track performance

Ideally you’ll have a degree or equivalent in a subject that involves high-quality communication. Journalism, PR or Marketing are preferred and subjects such as History, English Literature, Law, etc. will also be considered.
Competence in any of SEO, HTML, CMS, GIFs or images is preferred.

In return you will receive benefits that go above and beyond the norm as well as a competitive salary and a fantastic working environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager (3 month contract)

Ref: DJKG1236
Job Title: Contact Centre Manager (3 month contract)
Location: Greater London area
Day Rate: £400 to £500

3 MONTH CONTRACT

Opportunity to join a well-established, fun and progressive company for a 3 month contract as a Contact Centre Manager.

The Role:

My client are looking for an experienced Contact Centre Manager to support the Contact Centre for a 3 month contract. You will need to have experience of running a large contact centre within a multi-channel function:
• Lead, develop and motivate the Contact Centre
• Deliver the agreed service level, using voice of the customer feedback
• To take ownership of the day to day running of the contact centre
• To show outstanding leadership and strong relations with fellow stakeholders
• Experience in managing budgets

The Candidate
You will need to be available to commit to this 3 month contract and show outstanding leadership skills
• Experience of working with consumers on and B2C level
• A strong influencer and communicator
• Experience working within a regulated environment is an advantage
• Thrives on working in a fast-paced environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager

Job Ref: DJKG1233
Job Title: Customer Service Manager
Location: London
Salary: £50k to £55k

My client is looking for a highly motivated Customer Service Manager to join and lead the London team.

The Role:
Manage a busy, multi-skilled and multi-lingual contact centre, working on a B2B & B2C level.

Key Responsibilities
• Manage Team Managers and an overall FTE of approximately 100.
• Coach and upskill team managers to ensure exception customer service is delivered constantly.
• Driving and promoting Customer Excellence.
• Work closely with the senior management team to ensure the delivery of business goals and objectives.
• Be an effective Change Manager and lead a team through periods of change.
The Candidate

This role will mean working evening shifts. You will need to be able to step into this role and make a difference, working in a multi-channel environment. You will need to have managed large teams of 100 plus as a fte and be able to progress the contact centre team as well as consistently looking at the customer journey and experience whilst working in a fast-paced environment.

This role is very much people focused so experience in providing outstanding team motivation and performance is paramount.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.