Job Title: Customer Service Manager (inbound)
Salary £37k to £40k plus bonus
An exciting new position has become available for Customer Services Manager. You will have 2 direct reports, who in turn will manage a team of 15 to 20 inbound customer service agents.
This role will focus on B2C customers and the main remit is to grow and develop this bilingual and trilingual department. You will be a visual contact with internal and external stakeholders and lead and develop the Team Managers.
• Full responsibility of the client reporting, P&L management and leadership and management of Team Managers
• Cross functional collaboration with other departments and teams
• Regular meetings with internal and external stakeholders
• Working with the departments KPI’s and SLA’s
• Ensuring the development, training and coaching of Team Managers and the inbound team
I am looking for someone that has previous experience in managing a B2C inbound contact centre. Someone that is used managing a department that can be dealing with sensitive issues, queries or complaints, so empathy is essential. You must have a proven track record in performance and achieving targets with exceptional leadership and organisational skills.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
Follow us on Twitter @callcentrejobs1
Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.