Job Ref: DJKG1306
Job Title: Head of Operations/Head of Customer Service
Location: Essex, Harlow, Bedfordshire, Hertfordshire
Salary: £70k to £75k
Employment Type: Permanent -Monday to Saturday (37.5 hours a week)
Are you an experienced Head of Customer Service or Head of Operations that has experience in taking a department through growth, culture and technology change ensuring an outstanding customer service is delivered?
This role will report into the Operations Director and support them in a 5-year plan that the business are working through. Your direct reports will be Customer Service/Operation Managers.
• Manage and develop recruitment process within the contact centre – looking at ways to improve retention of entrants.
• You will need experience in working with international and external stakeholders to support the technology improvement within the organisation
• Look at the overall process, procedures and workforce planning of the department
• Support the organisation through a huge digital transformation
This is a fast-paced customer focused role that is in the process of major growth within the organisation. They want an experienced Head of Operations or Head of Customer Service that has dealt with fast growth and transformation and understands the “Growing Pains” that may occur and can be a strong influencer to the team and the wider organisation.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.