Business Intelligence (BI) Manager

Job Ref: DJPF1199
Job Title: Business Intelligence (BI) Manager
Location South West
Salary: £60,000 Plus bonus of up to 20%, a car allowance, private healthcare and an excellent pension
Employment Type: Permanent

As Business Intelligence (BI) Manager you will lead a team of technical analysts to provide hands-on guidance and expert advice in the design, development, integration and production support of transformative customer experience BI solutions. You will be a major part in building an innovative industry leading insight and analytics capability which will drive the business to provide a brilliant customer experience.

Some of the Responsibilities include:
• Lead the agenda on customer experience analytical transformation and be seen as a key stakeholder in any discussion surrounding data strategy across the group.
• Drive the acceptance of a master customer set of data and its use across the estate.
• Engage with business and technology leaders to understand business strategy.
• Work synonymously with other Analytical and Data Managers to develop best in class solutions that drive the business forward in a safe, secure and cost effective manner.

If you are interested to apply:
• SQL Development
• Power BI or similar BI Tool
• Database Management
• Data Analysis and Data modelling tools
• SSAS and SSRS
• Excellent Communication Skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Analyst (MI Analyst)

Job Ref: DJPF1196
Job Title: Management Information Analyst (MI Analyst)
Location North West
Salary: £35,000 plus Bonus and Benefits
Employment Type: Permanent

The Management Information Analyst will be responsible for the analysis and communication of reporting to support the Contact Centre to delivery excellent customer service and achieve service delivery Targets.

Some of the Responsibilities include:
• The MI Analyst will create and maintain professional reports and dashboards that satisfy end user requirements
• Responsible for the delivery of accurate reporting to deadlines
• Gathering requirements from stakeholders, developing the brief and prioritising workload by value

If you are interested to apply:
• Strong contact centre background
• The MI Analyst will understand what data/analysis/insight is needed to drive positive change
• Demonstrable experience of using SQL and/or other programming languages and PowerBI or BI Tools
• The ability to engage stakeholders with data-led stories which identify value and drive change

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Developer (MI Developer)

Job Ref: DJPF1195
Job Title: Management Information Developer (MI Developer)
Location North West
Salary: £35,000 plus Bonus and Benefits
Employment Type: Permanent

The Management Information Developer will be responsible for the development of data and reporting to support the Contact Centre to delivery excellent customer service and achieve service delivery Targets.

Some of the Responsibilities include:
• The MI Developer will have a deep understanding of the business to fully utilise available technology to fulfil MI requirements
• Maintaining and continually developing detailed knowledge of core MI data technologies and best practice in terms of use of SQL based technologies and large volumes of data
• Identifying and developing effective working relationships with supporting stakeholders
• Utilise advanced knowledge of BI, analytics tools and platforms to produce professional outputs, fully aligned to user needs

If you are interested to apply:
• Strong customer management centre background; the role holder will understand what data is needed to drive positive change within the contact management landscape
• Building and maintaining structured and unstructured datamarts in a cloud environment
• Using SQL and other programming languages (DAX, R, SAS, Python)
• Creating relational datamarts and creating the associated governance and policy frameworks
• Configuring a Hadoop infrastructure
• Using PowerBI or other, equivalent software

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.