Senior Customer Experience Manager (Design, Customer Journey,Change)

Job Ref: DJKG1296
Job Title: Senior Customer Experience Manager (Design, Customer Journey, Change)
Location: Liverpool/Merseyside
Salary/OTE: £50k to £60k
Employment Type: Permanent

This is a fantastic opportunity for an experienced Senior Customer Experience Manager who has extensive experience to drive and implement new designs and experiences around customer journey mapping and continuous improvement.

This is an opportunity to join an established organisation within the hospitality sector that is undergoing business change and transformation.

This role reports into the Head of Customer Experience/Change and you will be an integral part of taking the team on a journey.

Responsibilities of the role:
• Set the strategy to improve customer experience
• Create and drive continuous improvement of the end to end experience
• Have a proven track record in implementing a customer experience strategy
• Drive forward quality assessment and reporting
• Have experience in planning, forecasting and reporting
• Have worked closely with internal and external stakeholders

If you are interested in this role you will need to be Lean Six Sigma qualified or work to that methodology as well as working with an agile approach. Experience working in Leisure, Travel, Hospitality and Retail is an advantage.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.