Head of Service Delivery (1st/2nd Line Support)

Job Ref: DJMA1814
Job Title: Head of Service Delivery (1st/2nd Line Support)
Location: Anglia/South East (Commutable from parts of Cambridgeshire / Bedfordshire / Northamptonshire / Suffolk / Essex)
Salary £50-55k base plus bonus bens.
Job Type: Permanent

This organisation is going through a period of significant growth and has an opportunity for an experienced technical support leader to take responsibility for a team of first and second line support executives and Managers.

The team support a large, international operation spread across numerous platforms. As the Head of Service Delivery, you will develop strategic insight to develop future strategy, change, process and continuous improvements which will reduce contact and drive commercial impact, whilst supporting future growth.

You will need excellent communication skills to engage a wide range of stakeholders, bringing to life the voice of the customer. Utilising your knowledge and insight to influence cross functional change which will deliver enhanced products and propositions for their customers.
An influential leader, you will be able to lead from the front, offering support, coaching and mentorship to get the best from your team.

If you are interested in applying for this position, you will need proven leadership experience within a technical/IT support function. Used to leading mid to large sized teams, you will need have evidence of delivering in a continuous improvement environment, working within a complex, influential position.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Lead Tester

Job Ref: DJHB1007
Job Title: Lead Tester
Location: Nottingham
Salary: up to £45,000 plus bens
Job type: Permanent

Are you looking to work for a business that put their customers first ahead of profit margins?
Do you want to be part of an award-winning team who’re growing and going from strength to strength?

An opportunity has arisen for a Lead Tester to join a key client based in the Nottingham area on a permanent basis.

Working on the delivery of testing across multiple platforms for the upgrade of internal software for a Utilities brand, you will be leading a growing team within the Change department.

Responsibilities will include:
• Working alongside the BA team on the delivery of software upgrade tests both in a manual and automated setting.
• Leading the development of automated processes across the business.
• Working with the change team to analyse the outcome of data and to suggest improvements.

You will ideally be:
• Experienced in writing test scripts.
• Experience testing with 3rd party testing; ideally using Junifer systems or similar.
• Excellent communication skills and the ability to communicate at all levels with internal and external stakeholders.

The role will initially be the opportunity to take autonomy and control of the testing procedures for the business, with career progression opportunity to lead the testing team within the business who are experiencing exponential growth.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.