Claims Assessor/ Claims Handler

Job Ref: DJJM1260
Job Title: Claims Assessor/ Claims Handler
Location: Telford – Wolverhampton – Stoke on Trent – Stafford – Birmingham – Walsall
Salary: Up to £25k plus bens
Job Type: Permanent

We are looking to recruit a dedicated Claims Assessor to join the wider team within the Customer Service Support function. This vacancy represents an opportunity to join an established organisation within an ever-changing environment where you will discover the potential to perform and grow.
This is an excellent opportunity for a clear career path where there is development within the role, enabling progression through the relevant claims types and levels across all claims handled by the Technical Claims area.
The variation of the types of claims/ books of business means that this is a challenging but rewarding role which provides an opportunity to learn new and varied skills on a daily basis.
Competitive Salary & Benefits package, including 27 days’ holiday, pension and healthcare.

Key Responsibilities
• Delivering an outstanding service for our customers during one of the most difficult times in their lives.
• You will be responsible for managing your own health claims portfolio consisting of life, critical illness, income protection & pension claims.

Key Skills/Experience required
• Ability to build relationships with appropriate relevant parties.
• Excellent listening skills.
• Excellent call handling & interpersonal skills/influencing and negotiating skills.
• Good literacy skills.
• Ability to see the bigger picture.
• Analytically minded.
• Ability to remain composed and focus on the customer when under pressure.
• Customer empathy.

If you are interested in applying for this position, you will need a proven track record within Claims Assessment, you will need to have worked at an assessor level previously and experience within a regulated environment is essential, however the ability to think differently, challenge the status quo whilst encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.