Property Health & Safety / Compliance Auditor

Ref: DJRL1036
Role: Property Health & Safety / Compliance Auditor
Type: Permanent
Location: South London, Greater London, South East
Salary: Up to £42,500 + Benefits

A leading and forward thinking national property company are looking to recruit a highly motivated and confident Property Health & Safety / Compliance Auditor for their South London office.
The company has created a new team of Property Health & Safety / Compliance Auditors who will support the vital work of ensuring that their customers` homes are safe. The role of Property Health & Safety / Compliance Auditor will primarily be one which involves ensuring robust compliance by quality assuring the work which is undertaken by their surveyors and their contractor partners.
The Property Health & Safety / Compliance Auditor will report to the Audit and Governance Manager, who is responsible for guiding their program of works. You will also be responsible for fostering positive working relationships with colleagues from all teams.

You will work collaboratively with colleagues to support the provision of a high quality program of servicing and planned preventative maintenance visits. You will need to be able to prepare reports which accurately reflect whether works have been carried out in accordance with legislative requirements and ensure that the organisation is being provided with a safe service that represents value for money and high levels of customer satisfaction in all servicing and planned preventative maintenance programs.

The Property Health & Safety / Compliance Auditor will make use of sound professional judgment in escalating any issues that are deemed as immediately dangerous. You will aid in the provision and preparation of high level reports which capture trends and to track information to ensure performance and progress is accurately recorded and followed up on. You will ensure Health and Safety regulations are being adhered to in all circumstances on site and constructively and tactfully challenge inefficiency and poor performance of works.

The successful candidate will:
• Have the expertise and a qualification in at least one technical field (gas, electric, water hygiene) and a willingness to gain a good working knowledge of quality and relevant legislation as it relates to the other technical fields.
• Be able to demonstrate awareness of what constitutes sound practice from a technical audit perspective.
• Have excellent communication and interpersonal skills with proven experience of communicating with stakeholders at all levels.
• Be a self-starter and initiator for problem solving within your service area.
• Have the ability to explain complex information to a variety of audiences using verbal and written methods of communication with the ability to problem solve independently.
• Have excellent computer (IT) skills including Excel, Outlook and Microsoft Word.
• Have strong analytical/auditing skills with attention to detail, along with proven experience of manipulating large volumes of data, interpreting and producing reports for audit and monitoring purposes.
• A full, clean driving license.
In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Compliance / Health & Safety Assistant

Ref: DJRL1034
Role: Compliance / Health & Safety Assistant
Type: Permanent
Location: London, Greater London, South East
Salary: Up to £30k + Benefits

A leading and forward thinking national Housing company are looking to recruit a highly motivated and confident Compliance Assistant for their London office. They are looking for someone who has a background in property and experience of working within compliance or Health & Safety in the Housing or Property Sector.

This newly created role is responsible for supporting the Audit and Governance Manager with the day to day maintenance of all relevant policies, with ensuring that the Compliance Directorate is acting in line with the companies own code of practice around good records management and with ensuring that their risk register, audit log, and safeguarding action tracker is kept up to date.

This market leading property company are looking for a Compliance Assistant and within this role you will assist in the preparation and ongoing maintenance of the Compliance Directorate`s policies and procedures. You will also need to maintain an up to date register of review dates for the Compliance Directorate`s policies and procedures. You will also need to ensure that the Compliance Directorate`s risk register and associated action log is up to date and current.

The role will include you following up on actions associated with the Compliance Directorate`s risk register. You will need to maintain an up to date register of recommendations arising from audit activity and to ensure that these are being progressed as appropriate. You will also maintain an up to date register of recommendations arising from incident investigations and to ensure that these are being progressed as appropriate. To maintain a repository of membership and terms of reference for any governance related meetings within the Compliance Directorate.

The successful candidate will:
• Demonstrable experience within the field of Risk, Governance or Policy Development.
• Have experience of working in a Compliance role within the Housing or Property market.
• Have a willingness to develop expertise in fields which one has no previous experience of.
• Demonstrable experience of servicing meetings.
• Have strong communication, presentation and report writing skills and experience.
• Have knowledge of relevant legislation and governance for the sector.
• Be IT computer literate.
• Be educated to degree standard or equivalent experience.

In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Manager – Contact Centre

Ref: DJAD1053
Role: Team Manager – Contact Centre
Location: Bristol
Salary: £32,000 + bonus

A market leading service organisation are currently looking to recruit experienced Team Managers to lead a team of multi skilled specialists in their Sales & Service Contact Centre.

Your team will work across inbound and outbound channels in order to achieve exceptional levels of performance and behaviours.

Displaying role model behaviours, you will need to develop the leadership abilities of Senior Agents to support their talent progression, while actively contributing to the ongoing career progression of the whole team and centre.

Role purpose

Outcomes –
• Contribute towards the design and implementation of the department plan and achieve the budgets for acquiring and retaining customers, revenue and discounting
• Implement high standards of operational performance and achieve the budgets for Shrinkage and Average Handling Time
• Ensure the management of individuals operational performance in order to meet the agreed commercial budgets and standards of quality for customer service and compliance
• Set individuals personal objectives and manage standards of performance, implementing HR policies and procedures including performance capability, attendance and conduct

Key responsibilities – People
• Challenge individuals to achieve their best through exceptional levels of performance, ensuring you are effectively coaching and developing your team to deliver performance improvements.
• Lead a results and people focused culture through visibly driving performance whilst coaching individuals/teams
• Support and develop team members through the career progression framework and effective PDP conversations and rectify individual`s underperformance through agreed HR policies
• Positively influence attrition to ensure we retain the right skills and performance

Key responsibilities – Quality
• Ensure products are sold in a compliant manner, and that we `treat customers fairly` in all our activities

Key responsibilities – Money
• Support and deliver continuous improvement procedures/projects across the Contact Centre

Skills, Knowledge and qualifications
• Experience of leading teams in a multi-functional, fast paced Contact Centre across both inbound and outbound to achieve business performance targets across a multi-product portfolio and metrics
• Ability to communicate effectively with all levels of stakeholders
• Good working knowledge of regulatory and compliance procedure
• Commitment to improve leadership capability through completion of Team Manager Apprenticeship L3

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.