Customer Journey Manager (Interim 3m Contract) – Customer Experience Manager

Job Ref: DJMA1766
Job Title: Customer Journey Manager (Interim 3m Contract) – Customer Experience Manager
Location: North West with Travel
Salary: £55k annual equivalent pro rata, possible day rate £300-400 per day
Interim Contract 3 months

An initial 3 month interim contract for a Customer Journey Manager, Customer Experience Manager. This fast paced client based in the North West have an opportunity to bring on board a Customer Experience Specialist to help on an interim basis to develop the customer experience, customer journey and define continuous improvements for a specific contact centre project.

Some of the duties will include:

• Map out the customer journey
• Look at reducing friction in the journey etc
• Suggest improvements to the customer experience and customer journey utilising technology & process investment which works for the customer and business.
• Define and drive internal improvement in call handling and customer, agent experience to support overall drive to improve NPS within the next 6 months.
• Offer expertise on how to improve the customer experience across a multi-channel voice and non-voice customer contact environment.

This is an initial 3 month fixed term contract, some travel to a South East site will be required, possibly once per week.

If you are interested in applying for this role and are available for the next 3 months, have previous experience within the utilities, or energy market, which would be a distinct advantage and have a good working knowledge of consulting and driving improvements across a customer experience and customer journey mapping within a multi channel contact centre, then we would like to hear from you.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.