Job Title: Contact Centre Manager / Team Manager
Location: Coventry/Nuneaton/ Tamworth
Employment Type: Permanent
This is a fantastic opportunity for an experienced Contact Centre Manager or Team Manager to work for a retail company.
This is an established company and a sales and service role within their contact centre. You will report into the Operations Manager and have Team Leaders that will report directly to you.
The main remit of this role is to support the Operations Manager and ensure the highest level of service against agreed KPI’s aiming to meet and exceed customer expectations.
As the Contact Centre Manager / Team Manager some of your responsibility will be to:
• Manage the customer service and sales team leaders
• Act as first line escalation on customer issues and complaints
• Manage the activities of the team ensuring policies and procedures are followed
• Inspire, motivate and develop the team
If you are interested in applying for this position, you will need to be an established Contact Centre Manager or Team Manager who is managing a sales and service team. Previous experience in retail or the online industry is an advantage for this fast-paced environment.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.