Job Ref: DJKG1260
Job Title: Team Leader
Location: Coventry/Nuneaton/ Tamworth
Salary/OTE: up to £22k
Employment Type: Permanent
This is a fantastic opportunity for an experienced Team Leader or Contact Centre Supervisor.
This is an opportunity to join an established company in a sales and service role within their contact centre. You will report into the Contact Centre Manager and have agents that report directly into you.
The main remit of this role is to support the Contact Centre Manager and ensure the highest level of service against agreed KPI’s aiming to meet and exceed customer expectations.
As the Team Leader/Contact Centre supervisor, some of your responsibility will be to:
• Lead and motivate the customer service agents
• Ensure that productivity of each person meets the required standards
• Work closely with the Team Manager
• Inspire, motivate and develop the team
If you are interested in applying for this position, you will need to be an established Contact Centre Supervisor or Team Leader who is managing a sales and service team. Previous experience in retail or the online industry is an advantage for this fast-paced environment.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.