Reporting Analyst

Job Ref: DJEM1010
Job Title: Reporting Analyst
Location: Surrey
Salary: 25k – 30k plus yearly bonus based on performance
Employment Type: Permanent

A brand-new opportunity has become available for a Reporting Analyst to work within a well-known manufacturing company and well established organisation. Due to growth within the function, this role will join a small team to develop reports, dashboards and mine data using Excel.

Within this role you will be responsible for being the analytical aspect of the department supporting the team leader with analysis and reporting. Customer Insight and Voice of Customer will be the focus of the role, the individual will have to be confident enough to build dashboards and presentations to report on this.

• Provide Analysis and Reporting to the team
• Provide operational support during busy periods whether it be via telephone or case management
• Design and develop metrics, reports and analysis to drive key business decisions
• Creation of management reports

I am looking for an individual who has experienced producing reports, is able to extract data from a CRM system and have strong Excel skills.

The business is looking for someone who is a good critical thinker and is able to communicate to all levels of the business, being able to assemble and analyses data for business reports is an essential part of this role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of CRM

Job Ref: DJEM1016a
Job Title: Head of CRM
Location: Luton
Salary: up to £90,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an experienced Head of CRM to join a well-established CRM and Ancillaries team based in Luton. They are looking for someone who will be responsible for leading the CRM and Marketing digital transformation across the group.

Responsibilities include:
• Business Lead for the Group Marketing platform
• Defining business needs and working closely with the Technology team
• Transitioning the focus from traditional to digital and programmatic marketing to deliver a truly omni-channel marketing capability
• Leading a team of Senior Product Owners, Business Analysts and Campaign Planning
• Lead the development of the overall Group CRM marketing strategy
• Lead and develop the overall customer contact strategy and plan
• Lead the Centres of Excellence teams

Experience required:
• Someone who has worked in a large pan European business previously
• Proven and significant experience in leading business transformation
• Strong leadership skills
• Significant experience of developing data-driven and automated marketing and CRM programmes
• Good technology understanding
• Ability to speak German, French and Dutch would be desirable but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Strategic Planning Manager

Job Ref: DJEM1017
Job Title: Strategic Planning Manager
Location: Luton
Salary: up to £45,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an individual who comes from a strategic and planning background to join a well-established CRM and Ancillaries team based in Luton. They are looking for someone who will be responsible for accelerating ancillary revenue and CRM digital transformation across the Group.

Responsibilities include:
• The articulation of the CRM and Ancillary strategy
• Leading a 5-year planning process for CRM and Ancillaries
• Working with key stakeholders to create content
• Co-ordinate the CRM and Ancillary governance process
• Supporting the development of the overall group CRM and Ancillaries strategy

Experience required:
• Comfortable working in a large pan European business, where some travel will be required
• Strategic thinker
• Strong PowerPoint and Excel skills
• Previous CRM Manager experience
• Ability to speak either German, French or Dutch would be desirable but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of CRM and Marketing

Job Ref: DJEM1016
Job Title: Head of CRM and Marketing
Location: Luton
Salary: up to £90,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an experienced Head of CRM and Marketing to join a well-established CRM and Ancillaries team based in Luton. They are looking for someone who will be responsible for leading the CRM and Marketing digital transformation across the group.

Responsibilities include:
• Business Lead for the Group Marketing platform
• Defining business needs and working closely with the Technology team
• Transitioning the focus from traditional to digital and programmatic marketing to delivery a truly omni-channel marketing capability
• Leading a team of Senior Product Owners, Business Analysts and Campaign Planning
• Lead the development of the overall Group CRM marketing strategy
• Lead and develop the overall customer contact strategy and plan
• Lead the Centres of Excellence teams

Experience required:
• Someone who has worked in a large pan European business previously
• Proven and significant experience in leading business transformation
• Strong leadership skills
• Significant experience of developing data-driven and automated marketing and CRM programmes
• Good technology understanding
• Ability to speak German, French and Dutch would be desirable but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.