Resource Planning Analyst

Job Ref: DJPF1291
Job Title: Resource Planning Analyst
Location: Leeds, West Yorkshire
Salary: up to £23 – 25,000 per annum
Employment Type: Permanent

Working within this developing resource planning function you will be working with the Resource Planning Manager and support your customer service colleagues to better serve their customers, understanding behaviours and plan more effectively all to deliver an excellent colleague and customer experience.

Working collaboratively, you will deliver forecasting and scheduling support across a multi-channel customer contact centre, providing reports and making recommendations to you internal stakeholders and customer service colleagues.

Strong communication skills will be required as will a good understanding of resource planning and proven experience of reporting and analytics.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.