Head of Global Recruitment

Job Ref: DJMA1820
Job Title: Head of Global Recruitment
Location: Europe. (The role will be based outside of the UK and will require a permanent relocation)
Salary: Base salary base plus bonus and some relocation assistance and benefits
Employment Type: Permanent

We have a fabulous opportunity for an experienced Head of Global Recruitment to join a fast growth global technology provider, with a large international customer contact operation, as well as a growing head office and support function requirement, this role will be required to permanent relocate outside of the UK

You will take strategic responsibility for the attraction of talent, recruitment process and development for all levels of the organisation. Working with senior stakeholders you will understand the operational plans, priorities and recruitment objectives for the short and long term to create recruitment strategies, partnerships and activities which ensure the onboarding and successful hire requirements.

You will build develop and lead a team of internal recruitment partners who will work in partnership with the wider business functions to gain a true understanding of business needs and future requirements and develop the best attraction strategies for an international, multi-lingual workforce.

You will provide strategic direction on recruitment strategies to ensure the business attracts, engages and retains diverse, skilled talent which will allow the business to continue to innovate and scale.

If you are interested in applying for this position, you will need to have a proven internal recruitment background at a senior/managerial level, or you may work as a recruiter in a RPO or large scale high volume recruitment environment. You will be used to recruiting a wide variety of roles but exposure to the customer contact centre requirements would be advantageous.

You will have excellent communication skills and stakeholder management. Able to work in an empowered fast growth environment, a can do attitude, with the ability to drive effective change.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Customer Success, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Training and Development

Job Ref: DJMA1819
Job Title: Head of Training and Development
Location: Europe. (The role will be based outside of the UK and will require a permanent relocation)
Salary: Base salary base plus bonus and some relocation assistance and benefits
Employment Type: Permanent

We have a fabulous opportunity for an experienced Head of Training and Development to join a fast growth global technology provider, with a large international customer contact operation, as well as a growing head office and support function requirement, this role will be required to permanent relocate outside of the UK

You will take strategic responsibility for the successful on-boarding, development and retention of new and existing talent. Working with senior stakeholders you will understand the operational plans, priorities and long-term objectives to establish a successful learning and development, training function which helps engage, develop and enrich the skills, development, growth, progression and experience of all levels of personnel across this global business.

You will build develop and lead a team of training and learning professional partners who will work hand in hand with the wider business functions to gain a true understanding of business needs and future requirements, writing, designing and delivering effective training and tools, utilising the most effective channels to develop and improve hard and soft skills, behaviours, product and service knowledge.

You will provide strategic direction and hands on leadership for training and learning and development strategies to ensure the business on boards, engages and retains diverse, skilled talent which will allow the business to continue to innovate and scale.

If you are interested in applying for this position, you will be an experienced Manager, Head of, or Director of a training team. Used to working ideally with a fast growth large, possibly international business.

You will have excellent communication skills and stakeholder management. Able to work in an empowered fast growth environment, a can do attitude, with the ability to drive effective change adding value and enhancing performance.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Customer Success, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Head of Customer Service

Job Ref: DJHC4283
Job Title: Senior Head of Customer Service
Location: Yorkshire
Salary: Up to £120k salary + car + 20% bonus
Employment Type: Permanent

I am looking for an enthusiastic and energetic Senior Head of Customer Service, who has experience of driving results for the customer across Customer Experience and managing in house and outsourced operational teams. This role will also be responsible for kick starting a digital transformation programme.

This is a fantastic opportunity to make a huge impact and drive large scale change across Customer Experience and digital!

Responsibilities:
• Reducing customer contact and driving Customer Experience quality and focus
• Facilitate a channel shift from voice to digital
• Understanding the customer base and reasons for calling by properly utilising data
• Deliver overall change and improvement to the Customer Service function
• Deliver end to end Customer Experience improvements by working cross functionally over all business areas
• Drive performance by effective people Leadership and stakeholder management
• Build a fit for purpose customer strategy that will significantly increase Customer Service and the overall Customer Experience

Key behaviours:
• Enthusiastic and energetic
• A change agent
• Self-starter, resilient, focused, a real achiever of results
• Excellent stakeholder management skills
• Excellent influencer at all levels
• Engaging leader – able to communicate at all levels
• Excellent understanding and customer journey mapping and customer experience

If you are interested in applying for this position, you will need to have a proven track record of driving performance teams in a complex contact centre and customer experience environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.